Lead a high-performing team of Customer Success Managers supporting enterprise, federal, and MSSP customers. Serve as a coach, strategist, and operator, driving team performance and influencing customer outcomes. Ensure customers realize value from NodeZero, champion their success, and help define world-class customer success at Horizon3.
Seeking a Manager, Customer Support to lead a high-performing team focused on delivering outstanding service to clients. Oversee daily support operations, coach team members, and ensure prompt resolution of client issues, all while driving a culture of customer-centricity and operational excellence. Partner cross-functionally to improve processes and ensure the support function aligns with product capabilities and client expectations.
Lead and optimize revenue operations across sales, marketing, and customer success by collaborating with the executive team to align go-to-market strategies with operational execution, ensuring seamless processes that drive sustainable growth in the fast-evolving AI landscape. Design scalable systems, enhance existing processes, and cultivate a high-performing, data-driven culture, leveraging AI to transform traditional methods.
The Commercial Operations Manager drives growth, operational clarity, and efficiency across revenue-generating teams through the client lifecycle. Responsibilities include providing leadership to the Commercial Operations team, improving the efficiency of Sales and Marketing teams, and owning the forecast, sales modeling, and overall health of the pipeline.
This role leads and transforms global customer support operations, driving exceptional service delivery across multiple products in a fast-paced SaaS environment. It owns the strategy and execution of a multi-year roadmap focused on operational excellence, workforce engagement, digital innovation, and cross-functional collaboration.
This role involves building, leading, and scaling the global renewals function, driving retention, minimizing churn, uncovering growth opportunities, and optimizing recurring revenue. The Sr. Manager of Renewals will work cross-functionally with Customer Success, Finance, and Operations to define and execute scalable renewal strategies. The role demands a data-driven, customer-focused leader with deep knowledge of SaaS.
Grafana Labs is looking for an Engagement Manager passionate about driving successful business outcomes for customers in the observability space. Engagement Managers are project leaders who set and execute the direction of customer engagements. They influence the customer and internal teams to manage and deliver Grafana technologies that realize customer business objectives.
Lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. Partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability.
This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. You’ll support a team out of India, and partner with global team members in India, Ireland, and the United States.
As Director of Revenue Operations, you'll be at the center of Aibidia’s go-to-market strategy, partnering closely with Sales, Marketing, Customer Success, and Finance to optimize the systems, processes, and insights that power our revenue growth. You’ll be a hands-on builder, rolling up your sleeves to connect systems, automate workflows, and implement data infrastructure that helps us track, measure and act.