Oversee a team of Field Service Engineers responsible for installation, repair, and preventative maintenance of the Tablo Hemodialysis System.
Ensure SLA adherence and exceptional customer experience while managing escalations and minimizing downtime.
Travel extensively to support field teams, build customer relationships, and provide hands-on training and coaching.
Outset Medical develops the Tablo Hemodialysis System, a first-of-its-kind technology to reduce the cost and complexity of dialysis. They are a trailblazing medical device company with a culture centered on progress, high-performing teams, and transformative opportunities.
Manage end-to-end project lifecycle for Professional Services, from setup to closure, ensuring data integrity and operational excellence.
Report key metrics (utilization, billing, bookings) to services leadership and analyze weekly trends.
Ensure compliance, automate processes using AI tools, and handle month-end close for Workday.
Anaplan is a team of innovators focused on optimizing business decision-making through their AI-infused scenario planning and analysis platform. With over 2,400 global companies as customers, including Coca-Cola and LinkedIn, they foster a Winning Culture that values diversity, inclusion, and ambitious goals.
Own and scale the proposal content ecosystem, managing content for RFPs, RFIs, DDQs, and customer-facing responses.
Establish content governance frameworks, review cycles, and content health metrics to ensure quality and consistency.
Drive adoption of AI-powered proposal tools and automation capabilities to improve efficiency and content quality.
Seismic is a software company specializing in proposal automation and content management platforms. It is a fast-paced SaaS company with a collaborative culture focused on cross-functional teamwork and AI-driven innovation.
Lead AI workflow discovery across R&D and business functions.
Design and build prioritized AI workflows using approved platforms.
Own assigned workflows end-to-end including maintenance and optimization.
Spreedly is an open payments platform that enables businesses to connect to any payment gateway through a single API. The company fosters a culture of transparency, collaboration, and self-driven leadership, with a diverse team.
Manage daily settlement pipeline and exception reporting for payment setup and clearing process.
Communicate with creditors and agencies to clear payment exceptions and uncleared payments.
Support acquisition of required documentation for payment remittance and maintain deposit account balances.
Beyond Finance helps Americans escape debt and achieve financial stability through personalized financial solutions. They have helped over 1 million clients and foster a collaborative, forward-thinking culture.
Identify stagnant or delayed accounts and drive them to installation-ready status.
Work across sales, operations, and customer-facing teams to resolve operational blockers.
Serve as subject matter expert on front-end project pipeline and maintain accurate documentation.
SunPower provides industry-leading, end-to-end solar energy solutions with exceptional customer service. With over 30 years of experience and continued growth through acquisitions, we foster a culture of innovation and commitment to making clean energy accessible.
Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Monitoring key performance indicators and customer feedback post-launch to drive service improvements.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform, leveraging the world's largest security data lake to protect customers from cyberattacks and data loss. The company fosters a high-impact, high-accountability culture focused on customer obsession, collaboration, and ownership.
Lead end-to-end project management for complex strategic partnership implementations, establishing delivery approach and governance.
Serve as primary implementation contact and trusted partner, building relationships with senior stakeholders.
Translate commercial partnerships into joint operating models, manage integrated plans, and drive risks to resolution.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. They deliver personalized support through an AI-native platform and reach over 170 million people worldwide, with a culture focused on innovation and inclusion.
Manage and optimize systems and tools driving revenue operations, including CRM, marketing automation, and customer success integration.
Develop operational processes for GTM teams, identify obstacles, and bridge gaps between Sales, Marketing, and Customer Success.
Generate dashboards and reports for revenue operations insights and collaborate on initiatives like Deal Desk and sales forecasting.
Level AI leverages AI and machine learning to revolutionize customer service, empowering agents to resolve issues swiftly and effectively. It is a hyper-growth Series B startup based in Silicon Valley with a team of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks.
Own and manage the CEO's calendar with a strategic lens, proactively resolving conflicts and prioritizing high-value activities.
Coordinate complex domestic and international travel with detailed itineraries and real-time adjustments.
Serve as the primary gatekeeper for the CEO's time, exercising sound judgment on prioritization and access.
Penta is a leading corporate affairs advisory firm that helps organizations predict what matters and shape outcomes by combining proprietary intelligence, stakeholder insights, and strategic counsel. The global team brings decades of experience in business, government, communications, research, data science, and media, serving over 25% of the Fortune 100.