Develop and execute strategic campaigns to increase marketplace customer retention and grow bookings through email, SMS, push notifications, and on-site messaging.
Design and optimize customer onboarding flows that accelerate adoption for new customers.
Analyze data from various sources to drive actionable insights and improve campaign effectiveness.
ezCater is the #1 food tech platform for workplaces in the US, enabling organizations to order food from over 125,000 restaurants. The company fosters a high-performing, collaborative culture with a focus on work/life harmony and innovation.
Own end-to-end site strategy and roadmap across a multi-brand Shopify environment covering four stores.
Lead and develop a cross-functional team spanning ecommerce, engineering, design, and CRO.
Drive conversion rate through disciplined testing grounded in data and customer insight.
Grüns provides comprehensive nutrition through convenient gummies made from 60 whole-food ingredients. As a fast-growing leader in the supplement space with four brands, they maintain a fully remote, high-trust culture with biannual off-sites.
Own the full lifecycle marketing strategy from first payment through payoff and beyond, driving borrower retention, repeat origination, and LTV.
Lead the evolution of next-best-offer logic, predictive modeling, and lead routing to match borrowers with the right product at the right time.
Drive rigorous experimentation and data-backed decision-making, balancing risk and return to optimize portfolio yield and repeat-borrow rate.
Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. The company has originated more than $6.5 billion in loans and is a 100% fully distributed workforce.
Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Pendo is a software company founded by former product managers to improve society's experience with software. It is a fast-growing startup backed by top-tier investors like Battery Ventures and Salesforce Ventures, with a culture centered on bias to act and continuous improvement.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Own P&L, strategy, and performance across the emerging brand portfolio, setting strategy and driving execution.
Develop creative and positioning strategies for each brand to drive conversion and retention.
Lead a cross-functional team on performance marketing execution and set go-to-market strategy for new launches.
Grüns is building a portfolio of breakout wellness brands offering convenient, whole-food nutrition gummies. They are a fully remote company with a high-trust environment and biannual in-person off-sites, valuing ownership, impact, and continuous improvement.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Analyze churn patterns across multiple brands and identify at-risk segments.
Audit customer lifecycle and own initiatives to improve onboarding and activation.
Run experiments on retention strategies and build automations to support at scale.
Foxelli Group builds D2C e-commerce brands reaching millions and generating over $20M annually. The company fosters a culture of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together.
Own lifecycle strategy and execution across email, in-product, and other channels to drive onboarding, activation, retention, and expansion.
Map and maintain end-to-end customer journeys, identifying key moments, gaps, and opportunities for impact.
Design and execute end to end lifecycle programs from ideation through launch, QA, and iteration.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. The company has a kind and talented team with a mission to restore trust in internet businesses.
Architect and own the full consumer lifecycle roadmap, from pre-purchase nurture to post-purchase engagement.
Lead lifecycle go-to-market for new program launches, owning communications plans from pre-launch through ongoing retention.
Build and operate automated flows in Braze across email, SMS, push, and in-app channels, including complex segmentation and personalization.
Maven is the world's largest virtual clinic for women and families, offering digital programs for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and recognition as a top workplace, Maven has raised over $425 million from leading investors.
Execute retention programs across upgrades, loyalty campaigns, coupons, and operational initiatives.
Own day-to-day deliverables and partner with channel managers to drive performance.
Support performance reporting and identify optimization opportunities.
IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and consumers through beauty membership. We are a remote-first company with a culture of connection, offering virtual activities, offsites, and professional development.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Lead PolyAI's growth strategy across web, paid media, demand generation, lifecycle, and builder/PLG activation.
Build and scale a high-performing growth engine that drives awareness, engagement, pipeline, and revenue.
Own the website as a strategic growth asset: positioning, buyer journeys, conversion, and experimentation.
PolyAI automates customer service through lifelike voice assistants that let customers lead conversations. Backed by top-tier VCs, the company is a fast-growing startup with a strong culture focused on excellence, ownership, and continuous improvement.
Own retention and expansion growth across active organizations, defining a 6-12 month roadmap.
Lead discovery and opportunity diagnosis through customer interviews, behavioral analysis, and funnel review.
Drive cross-functional retention programs in partnership with PMM, CSM, GTM, and Product teams.
Fundraise Up is a global fundraising platform that makes donating to nonprofits fast and accessible. The company has over 160 product professionals distributed across Europe and is recognized for its impact and product quality.
Own end-to-end strategy for product areas like growth funnel or post-purchase member experience, defining vision and building to achieve it.
Set measurable goals tied to business KPIs like conversion and retention, and design short-cycle experiments to test member behavior hypotheses.
Partner with Product Design and cross-functional teams to evolve the product experience across acquisition, engagement, and multi-product subscription relationships.
Seed Health is a microbiome science company pioneering clinically validated innovations for gut and whole-body health. Backed by a galaxy-class team of researchers, clinicians, designers, and engineers, we've built a profitable DTC business with category-leading retention and grown revenue 5x in the last 36 months.
Drive user retention and engagement through lifecycle marketing strategies across email, push, and in-app channels.
Leverage data and analytics to segment audiences, personalize content, and optimize campaigns with rigorous A/B testing.
Own the end-to-end campaign production workflow and partner cross-functionally to scale high-performing lifecycle programs.
Calm is a leading consumer mental health company on a mission to support everyone on every step of their mental health journey. With over 180 million downloads and supporting over 3,500 organizations, Calm has been recognized as a TIME100 Most Influential Company.
Own high-impact lifecycle initiatives end-to-end, from ambiguous goals to launch, covering guest journeys like activation, reactivation, and loyalty.
Build reliable messaging and data pipelines for campaign execution across email, SMS, and push at scale.
Ship AI-assisted capabilities to make lifecycle marketing more autonomous, with production-ready systems.
Owner is an AI-native platform that helps local business owners succeed, starting with restaurants. The company is a remote-first, global organization with a team in the low hundreds, featuring talent from top SMB software companies like Shopify and DoorDash.
Manage, coach, and develop a team of 2–3 SMB Customer Success Managers, building a performance culture grounded in metrics and accountability.
Design and operationalize a digital-first, tech-touch CS motion with automated lifecycle programs using tools like Salesforce or HubSpot.
Own GRR and NRR targets for the SMB segment, monitor customer health, and partner with Account Managers on expansion opportunities.
EvenUp uses technology and AI to empower personal injury lawyers and victims to secure faster settlements and better outcomes. They are a fast-growing vertical SaaS company backed by top VCs, seeking talented and collaborative individuals to join their team.
Own Landing Page Optimization (LPO) strategy, execution, and experimentation across paid acquisition and campaign experiences.
Build, launch, and QA landing pages using Prismic and CMS tools, partnering with Paid Media and Growth teams.
Analyze experiment results and conversion data to drive continuous improvement in first visit bookings and patient acquisition.
Midi Health is transforming healthcare for women in midlife by building a modern, virtual care platform for perimenopause, menopause, and other midlife health needs. As one of the fastest-growing healthcare companies in the country, they are scaling rapidly and investing heavily in digital experiences to help women discover, trust, and access care.