Design and deliver dynamic training programs for transit agencies to enhance product adoption and proficiency.
Lead remote and on-site training sessions during implementation and post-implementation phases.
Develop scalable educational resources including videos, knowledge base articles, and webinars.
Swiftly is a transit data platform that helps cities improve on-time performance and passenger information accuracy. The company serves over 200 transit agencies in 12 countries and fosters a mission-driven, collaborative culture.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Facilitate client onboarding, training, and support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.
Coordinate onboarding, data validation, and adoption activities with partner colleges and universities.
Work with institutional partners to troubleshoot data anomalies in transfer equivalency and program requirements.
Track partner engagement, gather feedback, and communicate needs to product and development teams.
ITHAKA expands access to knowledge and education worldwide through services like JSTOR, Portico, and Ithaka S+R. They foster a culture of belonging, evidence, speed, teamwork, and trust with a distributed team across the continental US.
Lead and scale the onboarding function for Cloudbeds' fastest-growing mid-market customer segment, guiding customers from contract to go-live and adoption.
Build standardized onboarding frameworks, SOPs, and metrics for complex multi-property deployments, ensuring world-class customer experience and repeatable processes.
Partner cross-functionally with Sales, Product, Support, and Account Management to bridge sales promises with delivery, and serve as senior escalation point for complex deployments.
Cloudbeds provides a unified platform for hoteliers to manage operations and commercial strategy, processing billions in bookings annually across 150 countries. With over 650 employees spanning 40+ countries, the company fosters a remote-first, innovative culture focused on AI-powered solutions for hospitality.
Manage the complete onboarding lifecycle for restaurant partners, ensuring smooth software implementation and activation.
Deliver engaging virtual training sessions to help teams adopt new tools and maximize platform value.
Coordinate technical integrations and collaborate with cross-functional teams to solve challenges proactively.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and objective application review. They operate globally, partnering with companies to streamline hiring processes.
Design and develop scalable customer education content for Agiloft products, including training modules, videos, and hands-on labs.
Deliver live customer webinars, workshops, and instructor-led training sessions both virtually and in-person.
Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives.
Agiloft is a trusted global leader in data-first contract lifecycle management (CLM) software. The company is growing and emphasizes a diverse and inclusive workplace with a focus on employee experience.
Deliver CRM consulting services to higher education clients, focusing on Technolutions Slate systems for admissions and enrollment optimization.
Engage with clients via virtual meetings to troubleshoot issues, demonstrate solutions, and guide best practices across multiple projects.
Manage sensitive student data with strict confidentiality while contributing to CRM strategies that improve enrollment outcomes.
Jobgether is a partner company that uses AI-powered matching to connect candidates with hiring employers. They process applications and share top-fitting candidates with employers for final decisions.
Design and deliver scalable training programs for Customer Service Representatives across voice, chat, and email channels.
Partner with leadership to identify skill gaps and align learning solutions with operational and customer experience goals.
Measure training effectiveness using KPIs, learner feedback, and quality assurance data to drive continuous improvement.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.
You will design and deliver scalable learning experiences that accelerate time-to-value and extend customer success.
You will build CoLab Academy, including certifications, learning paths, and self-serve resources for customers.
You will partner cross-functionally with Product, Customer Success, and Marketing to align education with customer needs and business outcomes.
CoLab provides the world's first Design Engagement System, helping mechanical engineering teams collaborate, catch mistakes early, and bring products to market faster. The company serves large engineering organizations like Ford and Komatsu and is building a world-class customer education function from the ground up.
Drive implementation and deployment of Higher Logic's private white-label community software for customers.
Serve as primary point of contact, managing multiple simultaneous implementations using standard project management methodology.
Provide user training, elicit feedback, and work cross-functionally to resolve issues and collect requirements.
Higher Logic has been the industry leader in building community and engagement solutions since 2007. We’re a thriving company made up of authentic people and unique perspectives.
Provide CRM-related services to campus partners, including Slate system implementations and communications development.
Engage virtually with partners using web-calling services, leading conversations and demonstrating concepts.
Manage sensitive student data, maintain confidentiality, and provide feedback to improve company offerings and brand.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, offering innovative solutions for higher education.
Retain revenue from key accounts by handling customer requests and executing targeted outreach campaigns to enhance engagement and ensure high satisfaction.
Achieve renewal budgets, support business development with cross-sells, and execute a calendar of activities to improve customer satisfaction and usage.
Maintain accurate records, analyze usage patterns, collaborate with teams, and lead onboarding or training to ensure client success and retention.
Infobase powers informed decisions for schools, libraries, and institutions by building platforms and content that build information literacy. The company is growing its team and offers a full suite of benefits including health, dental, vision, 401K, and generous PTO.
Offer expert guidance in implementing NEC Housing system modules, particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams.
Collaborate with customers via Teams and adapt delivery styles to suit different audiences.
NEC Software Solutions (part of global tech giant NEC Corporation) helps governments, hospitals, police forces, housing providers, and local authorities with software that dispatches ambulances, supports families, and more. With over 3,000 employees, they push the boundaries of what’s possible and support amazing public services.
Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.
Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Own the full onboarding lifecycle for new restaurant partners, ensuring seamless transitions from contract to live operation.
Leverage AI-assisted tools to configure applications, manage technical setups, and deliver high-impact training.
Collaborate cross-functionally with Sales, Customer Success, and Billing teams to resolve roadblocks and drive customer success.
OpenTable is a leading restaurant technology platform connecting millions of diners with over 60,000 restaurant partners. As part of Booking Holdings, they foster a global, collaborative culture centered on hospitality and innovation.
Structures and optimizes LMS configuration and coordinates daily operations for the Public Training team.
Provides system administration and technical support for the Learning Management System, including user management and reporting.
Collaborates across teams to ensure audiences receive state-of-the-art, accessible educational opportunities.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. We have been saving lives every day for over 25 years and our staff contribute to our critical mission by embodying our values of heart, integrity, community, belonging, and progress.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Translate commercial strategy into winning executable solutions for complex Higher Education pursuits.
Lead a team of solution design professionals, ensuring high-quality output and alignment with growth goals.
Collaborate with Sales, Operations, Finance, and Marketing to design integrated food, facilities, and support services solutions.
Sodexo is a global leader in food services and facilities management, serving clients in various sectors including higher education. As a corporate staff segment, it employs thousands and fosters a culture of collaboration, innovation, and service excellence.