Manage and lead field service teams to deliver exceptional, timely service to customers within the region.
Coach, develop, and mentor direct reports while fostering collaborative, high-performing team environments.
Use data and metrics to track business health, ensure service contract compliance, and escalate and resolve key customer issues.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, known for technologies like the da Vinci surgical system. The company is a team of engineers, clinicians, and innovators united by a purpose to make surgery smarter, safer, and more human.
Lead and develop 3-4 Team Leads across client service, ticketing, trip fulfillment, and process management.
Own shift-level operations, resolve escalations, and maintain 95%+ SLA adherence.
Deliver five-star client experiences and drive process improvements.
Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates. The company has grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and has 5x’d revenue year-over-year.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Lead a remote Field Service Technician team to ensure high fleet availability and safety.
Partner with engineering and TechOps to resolve escalations and improve fleet reliability.
Oversee vehicle upfits, campaigns, and standard work with DOT/FMCSA compliance.
Gatik is the leader in autonomous middle-mile logistics, providing B2B autonomous transportation-as-a-service for Fortune 500 retailers. Founded by AV experts, it operates Class 3-7 autonomous trucks and fosters a collaborative, respectful culture.
Own the end-to-end driverless operating model across Life of a Load, defining workflows, handoffs, and responsibilities for Waabi, customers, and partners.
Define commercial requirements and roadmap for Mission Control, including remote assistance, exception handling, and off-nominal response protocols.
Scale roadside services, recovery, and customer service experience to make driverless trucking a reliable, economically viable commercial service.
Waabi is a leader in Physical AI, developing autonomous transportation technology for commercial trucks and robotaxis. The company is growing quickly with offices in Toronto, San Francisco, Dallas, and Pittsburgh, and fosters an innovative, collaborative culture.
You know each patient's care needs and match them with the right clinician.
You run the branch's visit schedule and adapt quickly when the plan changes.
You spot risk early and escalate anything that could affect patient wellbeing.
Adaptive Home Health is fixing US healthcare by building an AI-native physical care platform that automates administrative work for home health agencies. The company has grown significantly over the past year and values low-ego, hungry leaders who own outcomes and support each other.
Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, and on time.
Partner with Japan Logistics to manage inbound transportation and build supply chain resilience across routes, shipment planning, and issue management.
Drive continuous improvement across cost, service, and operational performance while managing 3PL partners and cross-functional teams.
Sony Interactive Entertainment is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation, delivering cutting-edge hardware and network services to more than 100 million people. As a global entertainment leader, SIE fosters a culture of innovation, excellence, and creativity while offering top-tier benefits and a dynamic work environment.
Oversee regional operations teams to deliver operational excellence and meet client needs.
Manage full P&L responsibility, budgets, and financial targets for multiple contracts.
Drive client retention, people development, and strategic sales growth.
Dexterra Group creates and manages built environments for clients across North America, serving industries that are vital to the economy and local communities. It is a fast-growing, publicly listed company with hundreds of full-time and part-time opportunities, and a culture focused on stability, diversity, inclusion, camaraderie, and work-life balance.
Lead regional learning operations across Americas and EMEA, driving governance, standardization, and continuous improvement.
Oversee end-to-end program deployment, learning technologies, analytics, compliance, and vendor/financial management.
Build and lead a team of learning specialists, fostering service excellence and strategic HR partnerships.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people daily. With 72,000 employees worldwide, we are a diverse, innovative team committed to safety, ethics, and quality.
Evaluate overall departmental performance by creating, gathering, and analyzing data metrics and implementing mitigation strategies.
Collaborate with internal and external stakeholders to formulate proactive strategies for change management and risk mitigation.
Hire and manage a team, conduct root-cause analysis, and ensure compliance with regulations and KPIs.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves.
Collaborate with internal stakeholders and external partners to clarify requirements, communicate findings, and align on quality expectations.
Conduct quality reviews of annotated sensor and map data, identify recurring data quality issues, and propose solutions.
Write data annotation policies, create training manuals, and test internal tools to improve throughput and accuracy.
Waabi is a leader in Physical AI, developing autonomous trucks and robotaxis. The company is growing quickly with offices in multiple North American cities and fosters a diverse, innovative, and collaborative culture.
Lead a portfolio of strategic programs to grow and scale Thumbtack's partnerships business.
Build and scale new business capabilities and operating processes from concept to launch.
Own measurable business outcomes and shape strategy through analytical insight.
Thumbtack is an app that helps millions of people care for their homes with personalized guidance, AI tools, and a hiring marketplace. It has a community of 300,000 local service businesses and a collaborative, impact-driven culture.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Manage contractor relationships to ensure roadside assistance delivery meets quality and financial targets.
Perform market bids, contracting, and onboarding of towing and roadside assistance providers.
Investigate complaints, resolve billing disputes, and maintain positive industry relationships.
Bosch is a global technology company inventing high-quality technologies and services. The Roadside Protect business unit provides towing and roadside assistance administration services across the U.S. and Canada, combining regional industry knowledge with Bosch's global service setup.
Manage a premium portfolio of restaurant groups and strategic accounts, driving retention and revenue growth.
Serve as a trusted advisor to decision-makers with business reviews and tailored training on software and marketing tools.
Travel 30-50% to build face-to-face relationships and deliver in-person presentations.
OpenTable is an industry leader in restaurant technology, helping restaurants thrive and enabling diners to discover and book tables. It is part of Booking Holdings with 70,000+ restaurant partners and a global team that values hospitality and taking care of others.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Own ongoing field-service performance and SLA delivery, prioritizing maintenance work and driving issues to resolution.
Build, lead, and develop a high-performing UK field operations team installing and maintaining shelf cameras at scale.
Partner with executive leadership to set operational strategy, define metrics, and act as the senior escalation point for operational and customer issues.
Focal Systems is the industry leader in retail AI solutions, automating and optimizing brick and mortar retail using deep learning computer vision. Headquartered in San Francisco with operations in Canada, the UK, and a tech-hub in Poland, the company is deployed at scale with top retailers worldwide and seeks smart, creative, passionate people to build a great and enduring company.
Lead and coach a team of mobile phlebotomists, serving as first point of contact for support.
Follow Leader Standard Work routines including daily check-ins, schedule reviews, and follow-ups.
Track metrics, perform field quality checks, and assist with hiring and training.
Getlabs is a platform for at-home diagnostics, enabling healthcare organizations to send mobile phlebotomists to patients' homes for labs, vitals, and advanced diagnostics. The company has raised $50M from investors including Labcorp and Quest, and is a fast-growing team with a mission to expand access to diagnostics.
Own the end-to-end redemption pipeline from order intake to delivery, including vendor routing, shipping, tracking, and exceptions.
Manage the Boxes catalog, source new items and categories, and negotiate with fulfillment vendors against SLAs.
Build and lead a lean team, publish weekly KPI reports, and partner cross-functionally with CS, Product, Engineering, Risk, and Finance.
ARB Interactive is the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, the company has grown to nearly 200 team members and was named one of LinkedIn's 2025 Top 50 Startups; its culture is collaborative, curious, and full of laughter.