Lead operational initiatives to enhance customer lifecycle management.
Develop dashboards and reporting frameworks for insights on customer health.
Define operational requirements and implement solutions across platforms.
Jobgether is a platform that connects job seekers with employers through an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly and aim to identify top-fitting candidates for companies.
Lead ops, Customer Success, and back office teams end-to-end
Standardize processes across teams and vendors
Drive automation (AI tools, fewer manual tasks)
Urrly is a PE-backed, multi-product training platform. They use AI to review every application against the same clear requirements for the role, evaluated on job-related factors like skills, certifications, and experience.
Drive efficiency, cost, and quality improvements across the delivery team.
Ensure Flock has the operational processes in place to scale rapidly.
Tackle complex operational problems.
Flock is a safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. They are a high-performance, low-ego team driven by urgency, collaboration, and bold thinking, scaling intentionally and seeking top talent.
Partner with Customer Success leadership to build operational processes for customer growth.
Develop and maintain reporting, dashboards, and metrics for key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
EvenUp is on a mission to close the justice gap using technology and AI. They empower personal injury lawyers and victims to get the justice they deserve. They are one of the fastest-growing vertical SaaS companies in history, backed by top VCs.
Partner with Business Development and Marketplace leadership to support initiatives that accelerate Roo’s growth.
Build, maintain, and optimize tools, dashboards, and reporting to track performance across markets and sales activities.
Analyze field performance and deliver actionable insights to improve productivity and outcomes.
Roo is empowering animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by technology, Roo has built the veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals.
Lead complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Develop and monitor key performance indicators (KPIs) and operational metrics to track progress and inform strategic decision-making.
Instructure believes in empowering people to grow and succeed by creating intuitive products for learning and personal development. They facilitate meaningful relationships and inspire people in education and careers, offering opportunities for smart, creative individuals to create awesome solutions.
Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams
Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing)
Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes
Included Health delivers integrated virtual care and navigation to raise the standard of healthcare for everyone. The company breaks down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
Commure's mission is to simplify healthcare with AI solutions spanning clinical documentation, provider copilots, autonomous coding, and revenue cycle management. They power over 500,000 clinicians across hundreds of care sites, supporting over 100 million patient interactions.
You will coach your team, ensuring they have the tools and a clear direction.
You are the primary decision-maker, spotting problems before they become a crisis, and fixing them.
You connect big-picture goals with the actual work, ensuring consistency and continuous improvement.
Eneba is building an open, safe, and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.
Serve as the primary resolver for complex, ambiguous, or high‑risk cases requiring interpretation beyond written SOPs.
Lead the identification of bottlenecks, workflow inefficiencies, and systemic issues, recommending strategic improvements.
Own all process documentation, decision trees, troubleshooting guides, and FAQs.
RealPage provides software and data analytics to the real estate industry. They are an equal opportunity employer committed to creating an inclusive environment for all employees.
Serve as primary owner and administrator of core Customer Operations platforms.
Build and maintain dashboards and reporting that provide visibility.
Design scalable workflows supporting Support, Customer Success, and Partner Operations.
Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. They are data-driven and customer-obsessed as they work to solve interesting and complicated challenges in a fast-growing global market and are relentless in maximizing our team’s career goals.
Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
Veeam specializes in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.
Collaborate across the organization to improve operations.
Implement policies and procedures to improve business operations.
Track infrastructure improvement projects to meet cost savings goals.
Columbia General is a company that appears to value innovation and streamlined processes. While the exact size and culture are not specified, the job posting emphasizes collaboration, continuous improvement, and valuing employee contributions, suggesting a results-oriented environment.
Own critical components of the provider lifecycle, driving readiness to see members on the platform and scalable growth.
Identify bottlenecks and implement improvements that accelerate time-to-platform and strengthen provider engagement.
Improve systems and workflows through automation and process design, reducing manual work and operational risk.
Maven is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. With over 2,000 employers and health plans as clients, Maven provides comprehensive support spanning fertility, maternity, parenting, and menopause. He fosters an award-winning culture.
Partner with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth.
Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale.
Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team.
Versapay turns accounts receivable (AR) into a competitive advantage. They automate accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Design and maintain scalable systems across tools such as Notion, Airtable, and Google Workspace.
Evaluate, select, and implement SaaS and AI tools and lead integrations and workflow design that materially improve efficiency.
Build SOPs, playbooks, and internal systems from scratch, standardize processes and ensure documentation is actually used.
Outcapped is an operations agency that frees mission-driven founders from back-office work. They are building a platform with a library of vetted SOPs and an AI-powered workflow builder to standardize and automate finance, HR, legal, and IT tasks. They aim to build reliable, repeatable systems.
Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
Manage daily support operations, escalations, and SLAs for external client support
Improve service management, processes, automation, and first‑call resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and a people-first culture.
Collaborate across the organization to document current processes and identify opportunities for improvement.
Analyze root causes of process inefficiencies and develop effective solutions.
Design and implement policies to enhance daily business operations seamlessly.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They value diverse backgrounds, promote work-life balance and trust.
Lead the operational backbone of ServiceNow's APAC partner ecosystem, driving strategic growth through data-driven insights.
Oversee APAC partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams.
Leverage analytics and KPIs to monitor APAC partner and channel performance, providing actionable insights for decision-making.
ServiceNow began in San Diego, California in 2004. They are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.