Own full commercial health of a book of global accounts, driving renewal rate and net revenue retention.
Identify and progress expansion opportunities in partnership with Sales, owning share of pipeline.
Lead commercially-focused QBRs and renewal negotiations, using AI tools for account prep and analysis.
Phrase provides the world's leading Language Intelligence Platform, combining AI and agentic orchestration to adapt content across cultures and markets. The company has a global team with offices in Europe, APAC, and the US, fostering a collaborative and innovative environment.
Own net retention and top-account health for our top merchants, including saves and expansion.
Build the key-accounts motion: segmentation, engagement cadences, risk detection, and save playbooks.
Act as a player/builder/peer-coach, carrying relationships, shaping strategy, and raising the commercial ceiling of the team.
Smile.io is the world's largest loyalty platform, providing reward programs for ecommerce brands. With over 100,000 brands and 500 million customers, it is a remote-first company built on trust, ownership, and continuous improvement.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.
The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.
Lead and develop a high-performing Customer Success team to drive retention and expansion.
Own team-level GRR, NRR, and expansion targets with real-time visibility into pipelines.
Coach CSMs on account strategy, risk mitigation, and consistent execution of playbooks.
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.
Own the end-to-end customer lifecycle for enterprise accounts, including onboarding, adoption, renewal, and retention.
Serve as a trusted privacy advisor, delivering executive-level risk reports and value-driven engagement.
Drive product adoption, manage renewals, and identify expansion opportunities within strategic accounts.
DeleteMe is a leader in proactive privacy protection, helping security teams reduce their human attack surface by removing exposed personal data. As a fast-growing global SaaS company, they have completed over 100 million opt-out removals and serve 30% of the Fortune 100.
Own the full post-sales customer lifecycle including onboarding, renewals, and expansion.
Identify and close upsell and cross-sell opportunities while managing SaaS renewals.
Build multi-threaded relationships and act as a trusted advisor to maximize customer value.
This company offers a SaaS platform to its customers. The environment is collaborative and inclusive, with a focus on results, teamwork, and diverse perspectives.
Lead and mentor a team of Customer Success Managers supporting Enterprise customers across EMEA/APJ.
Drive retention and growth through data-informed engagement, churn risk identification, and expansion strategies.
Partner cross-functionally with Sales, Product, and Marketing to scale customer success initiatives and optimize processes.
Chainguard delivers hardened, secure, production-ready builds of open source software. They are venture-backed by leading investors and serve Fortune 500 enterprises, fostering a culture of customer obsession and intentional action.
Own the post-implementation relationship for a portfolio of accounts, driving adoption, renewal, expansion, and advocacy.
Build deep relationships with VP and C-level stakeholders, leading strategic business reviews that connect Spekit's impact to revenue goals.
Collaborate cross-functionally to shape product and go-to-market strategy, while identifying expansion opportunities and managing escalations.
Spekit builds a context-aware experience with Sidekick, an execution layer that translates complex signals into in-flow coaching and automated workflows for revenue teams. Backed by over $60M from top venture firms and recognized as a Gartner Visionary, the company fosters a culture of innovation and collaboration, with a lean team focused on reimagining how people work in an AI-first world.
Manage customer relationships to ensure success and retention.
Drive adoption of Samsara's IoT solutions to maximize value.
Collaborate with cross-functional teams to address customer needs and growth.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.