Build deep relationships with customers and ensure positive sentiment.
Understand customer goals and identify gaps to achieve desired outcomes.
Proactively recommend solutions and provide focused training.
Knak empowers people to be creative through its world-class enterprise email and landing page creation platform. They are focused on making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform.
Answer coverage inquiries, process policy changes, and ensure personalized, professional service.
Handle concerns with care and professionalism, assessing issues and delivering resolutions.
Build trust by providing valuable insights, helping members make informed decisions and identifying opportunities for growth.
OTIP Group of Companies believes that employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization to bring their best to work every day. They're growing into a future that reimagines what it means to deliver meaningful benefits support and service.
Provide support and service to providers and members.
Effectively problem solve and contribute positively to a team environment.
Ensure the person making the inquiry receives the highest level of customer service possible.
Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. They have a team of 8,500+ professionals across Canada and are committed to improving the wellbeing of Canadians.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Host monthly coaching calls and office hours, providing customers with valuable insights, resources, and tips to improve their success.
Conduct 1:1 support calls with customers as needed to enhance retention, improve product adoption, and reduce churn rates.
Collaborate with marketing, product marketing, and partnerships teams, offering support and insights to help execute cross-departmental initiatives.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, they’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. The company is a remote-first team headquartered in Toronto.
Understand customer needs, troubleshoot issues, and follow up to ensure resolution.
Guide and train customers on the Practice Better platform so they can confidently use its features.
Collect customer feedback, identify trends, and share insights with the development team.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. They are a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people.
Service a portfolio of small and medium sized business (SMB) customer accounts, working with them effectively to establish payment plans when their business revenues fluctuate.
Use negotiation skills to establish a plan with our customers in default to bring them back into good standing.
Use empathy and judgment to understand what the customer’s business is going through, how it has affected their revenues, and develop a payment plan to work through it.
Forward Financing is a financial technology company based in Boston, Massachusetts unlocking capital for small businesses across America. Recognized as a Best Place to Work, they invest in their employees, technology, and customer experience.
Handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect services.
Maximizes all retention and sales opportunities, resolves customer issues and ensures an optimal level of quality customer service.
Achieves and exceeds targets by resilience and demonstrating strong negotiation skills to save customers from disconnecting services.
Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Cogeco constantly strives to create an environment that welcomes and nurtures all, prioritizing the health and well-being of its colleagues.
Build and maintain trusted advisor relationships with Fortune 500 customers.
Ensure alignment of Nirmata’s solution to customer pain points and successful adoption.
Provide technical leadership in the creation and delivery of technology solutions.
Nirmata helps organizations innovate fast without sacrificing security or compliance with its policy-as-code platform. The company encourages diverse contributions from its employees and has a commitment to an inclusive workplace.