Represent and advocate for customers by understanding their businesses, sharing accurate information, and resolving concerns. Manage customer interactions, providing systems and program assistance. Meet SLAs and KPIs, identify improvement opportunities, and report system issues. Collaborate with teams for resolution and provide feedback on system features.

As a customer service representative, you will answer calls and assist business customers of the largest telecommunications company in Canada in connection with their mobility services. This is the perfect position for a friendly person who likes to help others. Working from Monday to Friday in the comfort of your home.

Answer calls and help the business clientele of Canada’s largest telecommunications company with their mobility services. This is the ideal role for someone with a friendly nature who enjoys helping out others. Work from the comfort of your home and enjoy a week days only work schedule.

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures.

The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.

As a Customer Success Manager, you will assist customers in the realization of business value by leveraging Varicent’s tools, driving success planning, adoption, change management, renewal, and expansion activities. This involves reducing implementation risk, driving usage of existing products, identifying opportunities for expansion, and documenting value realized throughout the lifecycle.

Respond to customer requests for technical assistance over the phone and chat as part of the frontline support team. This role requires experience in a technical support role, proven customer-facing skills, and strong communication skills. The position is remote, open to candidates residing in Canada except in the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas. Flexible hours, including nights and weekends, are required.

Drive customer satisfaction, improve customer retention, and promote customer advocacy for our Customers. You will lead a team of Customer Care Managers, acting as the contact point between the first line of defense and the senior executives at Versapay and our customers.

Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries with an emphasis on Customer Care by offering personalized solutions. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Manage and lead our CSM function to ensure we are delivering exceptional customer outcomes. The Customer Success team is directly responsible for ensuring the retention and revenue expansion from Quandri’s customer base by overseeing adoption, value, retention and expansion of Quandri’s customers. Provide coaching, growth opportunity and lead training and enablement for the CSM team.