As a Customer Success Engineer (CSE), Onboarding Specialist you’ll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you’ll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one.
The Customer Success Manager is responsible for ensuring customer adoption and creating advocacy for the Igloo platform. They will develop referenceable relationships and create the strategic business development plan and customer success path. The Customer Success Manager needs exceptional relationship & interpersonal skills, consultation experience, and the ability to manage multiple priorities.
As a Customer Support Advocate, you’ll be the go-to expert for our customers' most critical business workflows, helping them manage their books, streamline accounting processes, and maximize their profitability using our software, acting as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
As a Customer Support Team Captain, you will focus on coaching and developing your team, ensuring they feel motivated, engaged, and equipped to provide top-tier support. You'll foster a culture of open communication and collaboration, ensuring your team has the tools and support they need to thrive. You'll also implement strategies that enhance the customer experience, drive quality, and ensure meaningful results that make a real impact.
As a Senior Customer Success Manager at Procurify, you will manage a complex book of business, lead high-impact customer engagements, expansions, and rollouts. Act as a trusted advisor to executive stakeholders, drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate customer landscapes and advocate for customer needs will be crucial.
The Startup Customer Success Manager role at Ashby involves programmatically serving early-stage customers, creating onboarding materials, and assisting via email and customer calls. You'll own a book of customers as their main point of contact, manage projects, and help customers solve complex challenges. The position requires at least 2 years of experience in a similar role.
Join us as a Senior Technical Account Manager, where you'll be a driving force behind our largest customers' success stories. You'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.
This is a unique and high-impact opportunity to shape how Practice Better engages and supports its entire customer base through digital and scaled programs. You’ll play a critical role in designing and delivering innovative, outcome-driven customer experiences that make an immediate and lasting impact across all of our customers.
The Customer Success Executive will develop C-level executive relationships and relationship management across accounts to improve Customer Outcomes, leading to product adoption and value realization. The ideal candidate will have a successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.
The Senior Manager of Customer Service will build strategy and drive company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. This role aligns customer service activities and initiatives throughout our Fortune Brands organization often partnering with sales, logistics, distribution, operations, and marketing to support customer priorities and service.