Proactive, personalized guidance for guests from pre-voyage and post-voyage.
Book bespoke experiences (excursions, transfers, activities).
Resolve routine inquiries promptly; discreetly escalate complex issues to management
Accor Global Reservation Centre has been part of Moncton's evolution for over 30 years, helping shape its growth while serving as a local employer. They are recognized for community contributions and creating exceptional luxury experiences for every guest.
Review, respond and investigate complaints submitted directly by customers.
Solve customer issues efficiently, effectively, and empathetically with emphasis on custom crafting written responses that DO NOT rely heavily on predetermined templates.
Improve our resources and tools available for our customers to enable customer education and streamline service
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. When customers share their challenging experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for our customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships.
Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch.
Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations.
Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors.
AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. The team is diverse, spread out across the U.S. and Canada, and has backgrounds from finance and technology.
Provide exemplary support to merchant partners, including marketing best practices and accounting workflows.
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with the majority of their roles being remote and employees having the flexibility to work almost anywhere within the country of employment.