Remote Customer service Jobs • Canada

Respond to customer inquiries related to digital self-serve in a timely and efficient manner. Assist callers with their self-serve platform needs such as access, navigation, registration, etc. Fully understand the customer’s situation by asking the right questions. Be an advocate for digital support, aiming to improve self-serve adoption.

This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The focus is on providing quality and effective support, solving real problems, and helping practitioners get the most out of Jane. The role requires adapting communication to meet individual customer needs and thriving in a fast-paced, changing environment.

The User Support Representative will provide front line support for the RSVP program by responding to inquiries from users regarding appointment changes, claim related questions, and basic technical issues regarding the Participant Portal via telephone and Secure Message. The User Support Representative will diagnose problems through discussions with users and will resolve straightforward issues and create tickets.

A Product Information Specialist is a problem-solver with excellent communication skills and a genuine passion for helping customers. You will work directly with customers and retail partners as their frontline support for technical product questions, product recommendations and product complaints. You'll excel in grasping diverse customer needs and expectations swiftly, conveying intricate product and application concepts clearly.

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS. Own program and delivery management to drive timely and high impact customer outcomes with GraphOS.

We’re looking for a process-oriented, technically strong systems specialist to help elevate the tools that power Jane’s Support team. As our Customer Success Operations Systems Expert , you’ll join our Customer Support Operations team on a 6-month contract to ensure that the platforms our team relies on, such as Talkdesk and HelpScout, are running smoothly and efficiently. This role is a great opportunity to drive meaningful change in how we serve our customers.

Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You will manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience.

This is a high-impact, full-time role focused on helping our customers improve their research practices while adopting Maze. You’ll partner closely with our Customer Success team to drive strategic enablement, build scalable programs, and deliver hands-on support where it matters most. Your first focus will be building and scaling our onboarding experience, making sure new customers don’t just get started with Maze, but see real value early on.

The Customer Success Manager acts as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster adoption of ServiceNow products through prescriptive guidance. ServiceNow's best practices and capabilities are brought to customers to ensure they obtain maximum value from their investment and use their licenses, resolving escalated issues quickly.

Serve as a technical liaison between Engineering, Customer Support, and Customer Success teams to ensure seamless issue triage and resolution for enterprise clients. Provide high-touch post-sale consultation and guidance to enterprise customers, driving product adoption and helping them achieve business objectives on Webflow Cloud. Troubleshoot complex technical inquiries—using data, logs, and debugging tools—to determine whether issues reside on our platform or within the customer’s code.