Remote Customer service Jobs · Canada

Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.

As a Client Support Specialist, you’ll deliver exceptional service and drive improvements that resonate throughout the company. You will provide support across multiple channels like email, chat/messaging, and phone, troubleshooting and solving complex customer issues. You'll empower customers by helping them maximize the benefits of Trustly's products and services while taking full ownership of customer issues from start to finish.

You will play a critical role in managing and resolving complex client issues that escalate to the highest levels within Wealthsimple. Build comprehensive client sentiment and social trend reports that capture and analyze key aspects of escalation root cause and trends. Collaborate with various stakeholders across functions to identify and address urgent issues, transform problems into solutions, and champion the client experience.

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Translate customer product usage data into actionable advice for customers. Establish regular touchpoints with assigned customers to review progress against strategic and technical objectives.

Be the bridge between technology and the factory floor. This role offers a chance to make a tangible impact on manufacturing, digital transformation, and helping teams succeed. You’ll work with top manufacturers, ensuring they achieve measurable value through Poka’s platform, driving engagement, adoption, and operational excellence at scale.

The Service Advisor serves as the primary liaison between customers, the field maintenance team, and internal field support operations. Reporting to the Maintenance Manager, this role is responsible for coordinating maintenance requests, scheduling field service appointments, and ensuring high-quality service delivery. The Service Advisor provides clear communication, accurate documentation, and proactive support to both customers and technicians.

The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.

As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.

This isn’t your typical support role: you’ll have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You’ll have autonomy and ownership over your work, with a supportive team to back you up. If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.

Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department contributing to customer satisfaction and efficiency. Working collaboratively across the organization and interacting via phone, online, in writing, and face-to-face with internal and external customers. Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.