Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms.
Create best-in-class experiences for all fans by demonstrating patience.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries and is a Great Place to Work.
Manage the customer adoption lifecycle, including onboarding and turning customers into advocates.
Lead post-sales technical value-selling efforts and facilitate new feature adoption.
Own program and delivery management to drive timely and high impact customer outcomes.
Apollo GraphQL is revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. They build open-source tools and commercial services used by many thousands of developers in production.
Own the onboarding and early success of each customer.
Launch and monitor ads, website, and funnel performance.
Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior).
Wonderly is building the first end-to-end AI business platform for service businesses. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, they're well positioned to lead and are building for the majority of businesses in the economy.
Lead a team to drive customer growth, retention, and the adoption of online ordering, delivery, and marketing solutions.
Collaborate with the SVP of Customer Success and cross-functional teams to improve customer experience and lifetime value.
Utilize a customer-first and strategic approach to reduce churn, increase CLTV, and cultivate customer advocacy.
Owner is an AI-native system that helps local business owners, starting with restaurants, by replacing multiple tools with one unified platform for website, online ordering, CRM, and POS. The company has a team in the low hundreds, with top talent from companies like Shopify and Stripe, and operates as a remote-first, global organization.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Respond to top-tier Members' requests via email and phone as their single point of contact, planning flawless travel experiences in French and English.
Proactively curate personalized travel as a Concierge by making recommendations and setting up on-site activities and services prior to arrival.
Support Members throughout their stay and beyond, assisting with restaurant reservations, transportation, travel delays, and accurately scheduling tasks for a seamless experience.
Accor creates unforgettable luxury hospitality experiences globally. It is an established employer of choice with a culture that celebrates diversity, fosters meaningful relationships, and champions responsible and innovative hospitality.
Develop engaging grassroots fundraising campaigns aligned with the organization's mission and goals.
Write compelling fundraising content across channels like email and the website to mobilize a global community.
Identify and implement A/B testing priorities to analyze results and optimize the fundraising program.
The Mozilla Foundation is a non-profit building a better technology future that is powered by people, open by design, and fueled by imagination. It is a mission-driven organization that builds alternatives to extractive systems by collaborating with developers, innovators, and advocates.
Work directly with physicists to help them run experiments, interpret results, and unlock value quickly from AI systems.
Own the end-to-end user lifecycle from discovery and activation to onboarding and long-term retention, designing scalable workflows.
Identify user experience friction points, build supportive tooling, and partner with research and engineering to translate needs into product improvements.
FirstPrinciples is a non-profit research organization building AI infrastructure for discovery in fundamental science, like the domain-specialized system Theo for physics research. It is a fast-growing, remote-first team of builders and researchers working across multiple countries, united by a culture of curiosity, rigorous thinking, and comfort with tackling ambiguous, foundational problems.
Manage multiple incoming support requests via software, phone, and email in English and Spanish.
Proactively resolve issues, build customer relationships, and coordinate with stakeholders for long-term solutions.
Utilize CRM and diagnostic tools to meet response time expectations and share feedback with Product teams.
AssetWatch powers manufacturing uptime by delivering condition monitoring experiences to global manufacturers. It is a remote-first, dynamic team of engineers and business leaders passionate about predictive maintenance, offering a flexible schedule and comprehensive benefits.