Transform member requests into delightful experiences.
Provide swift, timely responses and crystal-clear information.
Drive innovative Care projects tailored to your unique expertise.
Alan's vision is to make prevention the new norm of care for all. They're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. They partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Their team of 700+ people operates across France, Spain, Belgium, and Canada.
Ensure customers maximize the value of their investment.
Guide customers through key milestones and increase renewal rates.
Manage relationships, resolve issues, and develop strategies.
Jobgether connects candidates with partner companies using an AI-powered matching process. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers.
Shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies.
Integrate solutions into their hiring processes.
Jobgether is using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements; their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. We appreciate your interest and wish you the best!
Answer customer inquiries via live chats and emails (no calls).
Provide accurate information about the products of the company.
Resolve cases in timely and professional manner.
Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, Quadcode is a place where ideas turn into impact, where every project is a chance to grow, innovate, and make their mark.
Build and maintain strong customer relationships, acting as the main point of contact.
Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users and their businesses.
Proactively prevent churn and manage renewals.
Karbon is the global leader in practice management software for growth-minded accounting firms. They provide a collaborative cloud platform that streamlines work and communication. They are well-funded, ranked #1 on G2, and have a fantastic team culture built on their values.
Take charge of the entire customer lifecycle, from initial setup to renewal.
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success.
Create educational content for our help center and online resources to better support our users.
airfocus by Lucid is the world’s first modular product management and roadmapping platform. They are a hybrid workplace that supports a healthy work-life balance and thousands of users from customers like Ricoh, Good Year, and Wago.
Pilot the delivery of chatbots / callbots projects, from the framing stage with the client to production, while respecting deadlines.
Coordinate exchanges with cross-functional teams.
Manage a portfolio of clients in France, Europe & USA, including key accounts.
Septeo is a leading European software company experiencing rapid growth and transformation. They have become one of the European leaders in tech, a reference in software publishing, with determined, audacious, and committed teams working hand in hand with simplicity, conviviality & trust.
Act as the primary technical advisor for strategic and enterprise clients.
Lead projects, escalations, and client meetings to ensure ongoing success.
Manage L3 support cases in collaboration with L1/L2 teams.
Jobgether is a platform that uses AI to match candidates with jobs and ensure fair and objective application reviews. They aim to help candidates get their applications reviewed quickly and fairly.
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Endeavor to respond to all customer requests in a timely manner while improving customer experience
SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.
Proactively engage with customers to ensure they are utilizing Elite’s solutions effectively.
Develop and maintain strong, long-term relationships with customers to drive satisfaction and renewals.
Deliver customized training programs and webinars to help customers deepen their product knowledge.
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. They deliver the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action.