Own and improve the customer experience on the Open Telekom Cloud Marketplace.
Assist customers with platform issues and coordinate with technical teams.
Manage relationships with marketplace sellers and partners.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group, a leading provider of IT and telecommunications services in Europe. They have over 5300 employees and an award-winning culture, with hubs in Budapest, Debrecen, Pécs, and Szeged dedicated to growing cloud professionals.
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. They aim to enable everyone to contribute to and co-create the software that powers our world, fostering a high-performance culture driven by their values.
Provide responsive customer support via phone, email, and other channels.
Manage and maintain strong relationships with assigned customer accounts.
Monitor system dashboards and security alerts, taking prompt action when needed.
NEC Software Solutions, part of NEC Corporation, develops software solutions. They focus on supporting public services with over 3,000 employees, working with governments, hospitals, housing providers, and local authorities.
Making energy easy, cutting through the jargon and helping customers understand their bills.
Solving problems like a pro, whether it’s a billing query or a complex energy conundrum.
Handling queries from start to finish, including complaints, making sure customers get the right help the first time.
Octopus Energy is an energy company that is working towards making energy better for our customers and the planet. They are a team of brilliant minds tackling challenges together, without egos or corporate nonsense.
Receive and respond to telephone, email, web and other customer, country and patient inquiries.
Enter new customer information in Salesforce.
Appropriately field calls for payment collection or reimbursement and billing and process them.
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics.
Provide email and chat support (no phone calls!) to users.
Answer common "how-to" and FAQ-type questions; assist with account management and payment-related issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting the world’s leading music streaming platform, with over 422 million monthly active users across 180+ countries.
Supervises contract fulfilment and ensures optimization throughout the contract period.
Managing customer setup in our SAP systems including onboarding, offboarding, and changes.
Managing and processing the invoicing process in our OSS/BSS systems.
Deutsche Telekom IT Solutions is the largest ICT employer in Hungary, and a subsidiary of the Deutsche Telekom Group. Established in 2006, the company comprises over 5000 employees and provides IT and telecommunications services.
Advise and arrange travel for corporate business customers.
Educate customers on travel options including air, road, rail, and accommodations.
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
Amex GBT helps colleagues find inspiration in travel and make an impact on the industry. They offer an inclusive and collaborative culture where your voice is valued and have internal promotions and career advancement opportunities.
Manage service subscriptions (New subscription, subscriptions information, update products and services, etc).
Billing (Change payment method, billing incidence, invoicing and other billing related issues).
Provide technical support on digital products, using databases, troubleshooting tools, knowledge articles and other resources.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.
You act as a strategic advisor for our customers, understand their business goals and ensure early added value and sustainable impact.
You build trusting customer relationships, develop project champions on the customer side and identify relevant stakeholders.
You ensure the company-wide introduction of TradeLink and support customers in using our AI-supported product by applying structured change management and creating acceptance throughout the company.
TradeLink is building the leading platform for collaborative logistics processes in Europe. They are developing TradeLink AI-first from an operational tool to a strategic control layer for decision-makers and their teams in logistics, working with over 10,000 active companies.