Remote Customer service Jobs · Europe

You are the central interface for our field service, ensuring that all orders in the after-sales area are processed reliably and professionally You answer questions about products, tariffs and processes using your know-how to ensure clarity and support sales in all matters. You will take over the follow-up of special cases in the order process, taking a structured approach and finding solutions for complex topics, strengthening customer satisfaction and recognising opportunities.

This role is essential in ensuring a great customer experience in the Netherlands market. This position involves real problem-solving, helping customers understand their loan options, troubleshoot issues, and provide genuine support, impacting their financial well-being. You’ll work alongside product, operations, and recovery teams to ensure customers have a smooth experience in a company making lending simpler, fairer, and more accessible.

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This role thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.

You’ll play a key role in guiding customers through their journey with Eye Security as a Junior Customer Success Manager. You’ll be the friendly face and trusted partner ensuring our customers get the maximum value from our cybersecurity solutions. This role is perfect for someone who is passionate about building relationships, eager to learn, and excited to contribute to a mission that protects businesses across Europe.

As a Support Advisor, you’ll be at the front line of ShipStation’s customer interaction answering the phone, tackling emails and some live chats, building and improving our customer experience structure to preemptively address customer concerns. You will develop an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales, and marketing folks.

You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

The Customer Success Architect (CSA) is a strategic position designed to provide value to customers by aligning the platform with business objectives and driving long-term success. The CSA role focuses on building strong, consultative relationships with key customers, serving as a trusted advisor, leveraging understanding of DevSecOps best practices, industry trends and software capabilities to help customers navigate challenges and achieve desired outcomes.

Drive the expansion, retention and adoption of a strategic account portfolio within the Customer Success Team. Manage C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.

As a Digital Customer Success Manager, you will support clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution, ensure client portfolio renewal, create processes for a one-to-many approach, and develop reporting and communication processes. This role is key in the customer success team, responsible for developing client relationships.

As a Technical Account Manager at Axon, you will be the main point of contact for key customers and support long-term strategic partnerships by providing technical knowledge, project management, and customer support to ensure stakeholders achieve operational goals using Axon products, helping customers optimize their daily workflows with technical support and customer service.