Providing strategic leadership to the customer success team to enhance client relationships and understanding of business, human capital, and benefits issues.
Developing and implementing strategies to increase performance, revenue, and profitability through product portfolio analysis and new product development.
Collaborating with leadership to ensure strategic positioning for growth and maintaining industry leadership.
ComPsych Corporation is the world's leading provider of mental health and employee assistance programs. Serving over 163 million people in 200 countries, they are trusted by 40% of Fortune 500 companies and foster a culture of innovation and comprehensive care.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Lead onboarding and deployment for assigned accounts, driving proficiency and adoption within the first 90 days.
Build working relationships with performance, medical and operations staff acting as primary point of contact.
Provide responsive customer support through in-platform system and handle technical account configuration.
Kitman Labs is the performance intelligence company disrupting the sports industry with data-driven solutions. Their platform is used by over 2000 teams worldwide, and they are committed to building a diverse team.
Responsible for the content and commercial performance of the womenswear or menswear and sportswear categories for DACH and international markets with an app-first approach.
Plan when topics, trends, and assortments are relevant for target groups and orchestrate a holistic onsite presence across all touchpoints.
Manage budget distribution, content planning, and project execution in onsite marketing, working closely with buying, marketing channels, and brand teams.
Breuninger is a fashion and lifestyle retailer with 6,500 employees, 13 department stores, and online shops across 11 European countries. The company values appreciation and responsibility, offering a supportive culture and a unique shopping experience.
Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Manage a portfolio of Enterprise customers ensuring high retention and growth.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics and account health to anticipate risks and drive expansion.
AppFollow empowers mobile app developers and product teams with tools for app monitoring, ASO, and review management. They are a growing, global SaaS company with a remote-first team.
Lead and inspire a team of Client Success Managers across Europe and APAC to deliver exceptional experiences for strategic clients.
Drive retention, adoption, and growth through consultative engagement and cross-functional delivery.
Manage portfolio health, governance, and risk while acting as executive point of contact for key accounts.
Safeguard Global enables global expansion by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. With over 900 Guardians across 50+ countries, they are a remote-first company with a human-centered culture emphasizing flexibility and inclusivity.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.