This person will take over the day-to-day ownership of chat support and build out support operations and processes. The candidate will start as an individual contributor and grow into a true Support Ops leader. They will be the first line of defense for live customer issues and improve support processes and documentation based on customer interactions.
ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction. You will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.
Solve complex technical challenges and deliver exceptional customer experiences. Play a key role in resolving escalated technical issues, mentoring junior team members, and continuously improving support processes. Demonstrate reliability and expertise in handling support cases and bring forward fresh ideas to enhance customer satisfaction.
As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. You will support customers in end-to-end engagement, and investigate and resolve inbound customer issues reported through communication channels. You will partner with the engineering team and lead strategic projects.
As a Customer Success Manager, you will manage post-sale relationships with top-tier accounts, ensuring their success and improved ROI. You'll be the primary point person for issues, using resources from Support, R&D, Marketing, and Management, to advocate for customers and optimize their experience with ControlUp. Requires experience in EUC or similar software, strong communication skills, and German/English fluency.
As a Customer Success Architect at Camunda, you will be a member of a fast-growing global team and ensure that customers are capable of realizing value with our products. You will be the primary contact and trusted advisor for all technical matters that focus on strategic adoption, guiding them from first project to scaled adoption.
Proactively work to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements. Help tenants get their dream home through meeting and exceeding targets. Professionally support our customers with high levels of accuracy with great care and diligence via phone, live chat and email.
As a Customer Support Specialist, you'll provide friendly and efficient assistance to airline passengers via phone and email. Help with flight reservations, ticket changes, cancellations, provide information about flight availability, pricing, and services, resolve customer issues with patience, professionalism, and empathy, work with ticketing systems and internal tools and deliver excellent customer service that makes a difference.
Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
As a Customer Success Manager, you are the front line in enabling everyone on the planet access to financial markets. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca’s B2B offerings -- you will help customers to launch US securities and crypto trading apps around the world.