Remote Customer service Jobs • Europe

As a Spécialiste Support Pilotage et Comptabilité, you will be an expert in the field and platform. You will be the primary point of contact for our client base, helping them leverage Pennylane for their accounting and financial management. You will be at the heart of the customer experience, enabling clients and their accountants to harness the full power of Pennylane to drive growth.

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across EMEA. Accountabilities include client onboarding, driving customer value, relationship management, and portfolio growth.

As a Technical Support Specialist, you will maintain relationships with some of the biggest brands in the world, support a wide variety of features and integrations, resolve issues, drive adoption, and be the voice of the customer with internal teams. The mission is to build, deepen and grow relationships with our customers, solve problems and help customers, and spot problems and identify patterns.

The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis, onboarding, implementation, and customization, troubleshooting, support, and feedback collection.

In this role, you will provide timely, friendly, and effective support to Hubstaff customers via email, chat, and occasional screen shares or video calls, collaborating with a global support team to resolve issues and improve processes.

The Collections team are the financial health heroes at the core of Monzo, identifying and supporting customers who may be struggling with debt, offering them compassion and options to help. This role involves investigating problems and helping customers, building knowledge of the debt industry and regulatory requirements. Back Office Advisors support other domains and communicate with third-party debt organizations.

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. In this role you will handle all customer service needs and support for our European customers, take ownership of individual customer queries, and manage the order fulfilment process. You will also listen and respond to customer needs and concerns and resolve customer queries and update system accounts.

As a Customer Support Agent, you’ll be the friendly, solution-focused voice supporting Giftify's clients—primarily the staff at shopping center information desks. You’ll join a dynamic and growing support team, working remotely using a laptop, headset, and/or smartphone. Through phone calls and support tickets, you'll guide users with the help of our internal knowledge base and close collaboration with colleagues.

As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. The successful candidate should be able to achieve outstanding customer service and communicate effectively with customers by providing technical and sales support, diagnosing issues, and providing prompt feedback.

Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.