Investigate and resolve consumer and commercial billing issues, analyzing account discrepancies and negotiating settlements.
Communicate professionally with customers and provide timely updates on billing outcomes.
Document all investigations and collaborate with internal teams to improve billing processes.
They support healthcare organizations by ensuring accurate, timely, and effective resolution of complex billing matters. Their team is collaborative, remote, and focused on operational excellence with a supportive culture.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Answer customer calls and assist with troubleshooting web, mobile, and terminal issues.
Develop extensive knowledge of frontend portals, Benefits POS app, and i9000s terminals.
Communicate effectively across teams and learn various systems to support customer inquiries.
NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. They offer a fulfilling work environment and attract top talent across multiple locations in the US, South America, and India.
Handle incoming calls and answer routine to complex questions from members and providers.
Investigate member inquiries and provide timely responses within SLAs.
Document customer interactions in CRM and maintain accurate records.
Qualfon is a global provider of omnichannel customer experience and business support solutions. They strive to help people pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.
You will provide customer support for branch banking applications, including troubleshooting and issue resolution.
You will manage service requests, track actions, and ensure timely communication.
You will collaborate with teams and vendors to improve products and processes.
They provide branch banking products and services to financial institutions. They foster a collaborative environment focused on learning, professional growth, and continuous improvement.
Manage strategic partner relationships and deliver proactive support to create a premium partner experience.
Act as primary point of contact for payroll and business partners, handling requests and escalations.
Identify opportunities to improve partner engagement, retention, and operational processes.
This company provides technology-enabled services focused on improving financial security for employees nationwide. They operate in a fast-paced, mission-driven environment with a focus on partner operations and continuous improvement.
Handle inbound cancellation calls to retain customers and resolve issues.
Conduct outbound outreach to customers with payment failures and provide solutions.
Educate customers on digital safety and recommend relevant products to increase retention.
Jobgether connects candidates with hiring companies through AI-powered matching. They operate a fast-growing technology and SaaS environment with a supportive and inclusive workplace culture.
Proactively engage with existing customers to ensure satisfaction and address concerns, strengthening their relationship with Omnipod products.
Provide empathetic support, follow call scripts, and adapt to customer needs while meeting Customer Care KPIs.
Collaborate with leadership to develop retention strategies, identify upsell opportunities, and maintain detailed Salesforce records.
Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. With a focus on customer-centric innovation, Insulet employs a highly motivated team driven by shared values and a passion for improving health outcomes.
Create cardholder journey maps and analyze VoC data to identify trends and root causes of customer issues.
Develop CX roadmap and lead implementation of systems and processes to improve customer experience.
Champion customer perspective across the organization and report on key performance indicators.
Marqeta is a publicly-traded company on a mission to change the way money moves, enabling embedded finance with a card issuing platform. We foster a flexible-first culture that values innovation, collaboration, and customer centricity.