Drive collaboration and coordination with cross-functional teams including programmers, engineers, and management.
Conduct root cause analyses, track progress, and deliver detailed status reports with KPIs.
Audit call and email communications to assess quality and compile feedback for improvement.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Own your queue end-to-end: respond to member inquiries within 1 business day, keep cases moving, and provide weekly updates.
Resolve eligibility issues, review bills and claims for accuracy, and answer benefits coverage questions.
Navigate carrier escalations, handle app and access issues, and contribute to product and process improvements.
Nava combines deep benefits expertise with technology to deliver a modern, transparent healthcare experience for employers. Backed by leading investors, it is a fast-growing benefits brokerage with a small, tight-knit team that values ownership and professionalism.
Make outbound calls to 80-100 prospective members daily to educate them on Thyme Care's free support services and encourage enrollment.
Build trusting relationships through active listening, document member needs, and obtain consent while escalating urgent issues.
Participate in coaching sessions to meet quality and productivity goals, with a focus on metrics and growth mindset.
Thyme Care is a market-leading value-based oncology care enabler, partnering with health plans, providers, and employers to improve outcomes and lower costs for people with cancer. They combine high-touch human support with technology and AI, and are a tech-native organization fostering a culture of inclusion and diverse perspectives.
Drive end-to-end family engagement strategy to ensure high retention and successful clinical outcomes.
Leverage AI-enhanced workflows to automate routine interactions and predict barriers to care.
Act as senior escalation point for families in crisis, collaborating closely with clinical and operations teams.
AnswersNow is trailblazing the future of autism therapy with a virtual ABA therapy platform designed by clinicians. The fully remote team is reshaping autism therapy to be more immediate, accessible, and effective.
Assist clients in selecting and booking hotel accommodations with accurate information on amenities and pricing.
Respond promptly and professionally to client inquiries via phone, email, or online chat.
Maintain detailed records of client interactions and collaborate with team members for seamless experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to delivering excellent customer service and helping travelers create unforgettable experiences, with a supportive team culture and ongoing training.
Retain revenue from key accounts by handling customer requests and executing targeted outreach campaigns to enhance engagement and ensure high satisfaction.
Achieve renewal budgets, support business development with cross-sells, and execute a calendar of activities to improve customer satisfaction and usage.
Maintain accurate records, analyze usage patterns, collaborate with teams, and lead onboarding or training to ensure client success and retention.
Infobase powers informed decisions for schools, libraries, and institutions by building platforms and content that build information literacy. The company is growing its team and offers a full suite of benefits including health, dental, vision, 401K, and generous PTO.
Coordinate travel schedules, reservations, and timing logistics.
Assist with organizing travel plans based on client preferences and availability.
Review and verify scheduling details to ensure accuracy.
Aisles & Abroad is a travel coordination company that helps organize travel plans for clients. The company operates with a remote team and values dependability, proactive work, and attention to detail.
Manage client relationships and drive performance across auto liability, general liability, and workers' compensation programs.
Serve as the key liaison between clients and internal claims teams, ensuring service excellence and operational efficiency.
Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance and trends.
CBCS helps clients through life's toughest moments by delivering promise as a TPA. They are a growth company committed to being better every day, with high expectations for employees and performance.
Act as a liaison between real estate professionals and customers, assigning orders and negotiating fees to ensure timely delivery of valuation services.
Update records, follow up on orders, and communicate professionally across various channels to maintain service level expectations.
Foster positive vendor relationships and demonstrate strong attention to detail, problem-solving skills, and computer proficiency in a fast-paced environment.
Clear Capital is a national real estate analytics, data solutions and valuation technology company that builds confidence in real estate decisions. With a commitment to excellence since 2001, the company values hiring people with integrity, kindness, and grit, and fosters a mission-driven environment.
Take inbound and outbound calls, chats, and emails to assist car owners with after-sales concerns while documenting each interaction.
Use web-based tools and internal systems to research questions and requests, multitasking across systems during calls.
Manage assigned cases from start to resolution by following defined steps and maintaining a positive, empathetic attitude.
Morley delivers extraordinary experiences for world-leading companies through contact center services. They are an Equal Opportunity Employer with a caring culture, supporting associates with health, wellness, and financial benefits.