Screen patients remotely to understand eligibility for benefit programs like LIHEAP, SNAP, and Lifeline.
Complete Lifeline applications end-to-end, including submission via the FCC website or state-specific processes.
Track all activity and enrollment metrics in the Link Health dashboard while ensuring privacy compliance.
Link Health assists individuals and families in navigating and enrolling in government assistance programs to address social determinants of health. It is a community-centered organization leveraging data, technology, and partnerships to connect underserved populations with benefits.
Deliver outstanding technical assistance to customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of evolving software and private markets industry to be a go-to expert and guide customers to success
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for customers
Juniper Square is an operations partner for private markets, unifying technology, data, and fund administration into a single platform. With over 1,000 employees and $350M+ in funding, the company fosters a culture of ambition, collaboration, and high standards.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Provide first-line technical support to customers via live chat and ticketing, investigating complex issues and reproducing scenarios in real time. - Collaborate with Engineering to resolve product issues and improve the platform experience. - Manage high-volume real-time chats with rapid response times while maintaining high CSAT scores.
SpotMe is a B2B event platform that helps enterprises deliver CRM-connected experiences across in-person, virtual, hybrid events, and webinars. They operate with a global team and emphasize customer support as a competitive advantage.
Assist with booking and coordinating travel arrangements based on client preferences.
Communicate clearly with clients regarding options, confirmations, and updates.
Maintain organized records of bookings and client interactions.
Aisles & Abroad is a travel services company focused on coordinating travel arrangements and managing reservation requests for clients. They offer a flexible remote work environment with ongoing training and support for their team.
Respond to incoming customer calls about electric and gas services, billing details, and account management.
Educate customers on payment options and assistance programs while focusing on first call resolution.
Document interactions and handle calls courteously, meeting performance goals and deadlines.
InteLogix is a trusted leader in providing innovative solutions and exceptional services that empower individuals and organizations to achieve their full potential. They are a dynamic organization with dedicated colleagues across 19 global centers, helping 23 million people and their families.
Provide support with booking requests, reservations, and scheduling tasks
Review and verify booking details for accuracy and communicate with clients
Maintain organized records and monitor timelines to ensure smooth processing
Aisles & Abroad is a travel and hospitality company that provides booking support services. They offer a flexible remote work environment with a supportive and collaborative team culture.
Handle high volume of user support requests via email, phone, and social media.
Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
Act as advocate for users, identify trends to enhance support process.
Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Provide front-line technical assistance for consumer high speed internet services, resolving issues on first call.
Demonstrate advanced product knowledge, patience, and a positive attitude to ensure exceptional customer experience.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize a culture of inclusion and diversity and offer limitless career advancement.