Deliver exceptional customer service by managing inbound requests across real-time channels and owning resolution for technical issues.
Analyze semi-complex technical problems to identify root causes and solutions with limited oversight, while championing a knowledge-first culture.
Embrace modern AI tools and automation to streamline workflows, speed up resolution times, and focus on meaningful customer interactions.
Bazaarvoice creates smart shopping experiences, connecting brands and retailers with consumers through user-generated content. Founded in 2005, headquartered in Austin, Texas with offices globally, and certified as a Great Place to Work in multiple countries.
Own a portfolio of customers as the primary point of contact following the sale
Build and maintain a success plan for each account tied to their security objectives
Guide customers through adoption and configuration so their teams can operate the platform independently
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Lead onsite go-lives and ensure smooth, successful launches of Numa's AI platform.
Train dealership staff across roles with hands-on, engaging sessions and build trusted relationships.
Travel ~3 weeks per month across the U.S. and Canada, bridging field insights to internal teams.
Numa is building the platform to power AI-native dealerships, using AI agents to automate customer interactions and streamline operations. We have raised $50 million from leading investors and are named the #1 fastest-growing AI automotive company, with a culture focused on growth and innovation.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
You lead customer onboarding and deliver live training sessions to diverse audiences.
You create and maintain educational content such as guides and video libraries.
You build adoption programs and track metrics to drive customer success.
We empower job seekers to land more interviews with AI. We are a self-funded, profitable startup with a small, passionate team that has been thriving for 11 years.
Own a full portfolio of DII/DIII collegiate accounts and lead each step of the customer lifecycle, from onboarding through renewal and expansion.
Drive renewal and expansion conversations that directly move GRR and Net New ARR numbers.
Build trusted relationships across coaches, compliance staff, and athletic department leadership to deepen product adoption.
Teamworks is the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, it has evolved into the leading sports tech platform with 600+ global teammates.
Coordinate between Product, Product Marketing, and Customer Education to translate roadmap updates into clear asset requirements.
Manage execution across multiple education channels, ensuring content is delivered on time and aligned with launch timelines.
Leverage AI tools to automate repetitive work, accelerate content production, and reduce manual overhead for the team.
AlphaSense provides market intelligence and search built on proven AI, trusted by over 6,000 enterprise customers. Founded in 2011, headquartered in New York City with over 2,000 employees globally and offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Own the success of TRM's most strategic North America private-sector accounts by using AI to create success plans and drive adoption, retention, and expansion.
Protect and grow private-sector revenue by defending GRR and surfacing expansion opportunities to increase NRR.
Use AI to accelerate QBR preparation, customer health monitoring, and build reusable workflows for the team.
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. It is a Series C company with $220M in funding, operating as a distributed-first team with a high-ownership, mission-driven culture.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.