Lead and mentor a team of 7-15 customer service agents through coaching, one-on-ones, and team huddles to enhance performance and service delivery.
Monitor real-time metrics, review interactions, and develop action plans to improve agent performance and customer satisfaction.
Collaborate with cross-functional teams to identify trends, optimize processes, and champion a proactive service model.
Palmetto is a leading clean tech company accelerating the transition to clean energy through innovative software, financial products, and services. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Develop and execute user retention strategies collaborating with cross-functional teams.
Conduct data analysis to identify retention patterns and optimize customer journeys.
Implement targeted retention campaigns using CRM tools like CleverTap and Braze.
Airalo is the world's first eSIM store, enabling connectivity in over 200+ countries and revolutionizing the telecom industry. The company is travel-tech oriented, with a team spread across 50+ countries and six continents, and values diversity, inclusion, and equity.
Guide new customers from contract to successful go-live with tailored onboarding.
Serve as main point of contact during initial weeks, actively supporting customers in adopting the software.
Advise customers on optimal tool usage to simplify their daily operations and create real value.
Salonkee is a fast-growing company digitizing the beauty and wellness industry in Europe with an all-in-one software solution. They have a dynamic team and a clear vision, focusing on innovation and customer success.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Manage case work, document interactions, and ensure accurate data entry.
Collaborate with teams to escalate complex issues and maintain service quality.
Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.
Manage a dedicated VIP player book with personalized outreach across SMS, phone, and email.
Oversee bonus execution to drive engagement and protect company margins.
Partner with product and retention teams to enhance the VIP lifecycle and experience.
Betr, founded in 2022, is the world's first real money gaming super app offering Picks, Social Sportsbook, Social Casino, and Arcade. Backed by top-tier investors, the company has one million paying users and is one of the fastest growing in the industry.
Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.
Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle inquiries through social media tools like Facebook, App Store, Play Store, and Google Reviews.
Act as a brand ambassador, encouraging sustainable behavior and communicating user needs to internal teams.
Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to fight food waste. With over 133 million registered users and 1,350+ colleagues across 20 countries, the company is a certified B Corp social impact organization.