Remote Customer service Jobs · CRM

As a Customer Success Manager, you will maintain the satisfaction and success of our customers as they leverage the power of NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships. You will manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution.

You will be a bilingual (Spanish–English), proactive, and detail-driven Customer Service Representative (B2B) supporting institutional and wholesale clients across Mexico and Latin America; you'll manage daily order operations, client communication, and service excellence for sports clubs, schools, and corporate partners. This role requires a hands-on professional who can coordinate with production and logistics, resolve issues quickly, and maintain strong, long-term relationships.

In this role, you’ll lead client relationships from onboarding through renewal. You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.

As a Pooled Customer Success Manager at Everway, you will primarily engage in programming, focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers. In this role, you’ll deliver value to customers through cohorted webinars, timely interventions based on usage data, and resources that empower them to achieve success independently. You will manage a few high-touch customer relationships, centering on delivering just-in-time support and fostering success at scale.

As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.

Lead customer experience transformation and serve as the strategic driver of customer retention, satisfaction, and expansion across our entire customer base. Scale support operations and innovative customer success solutions while maintaining exceptional service standards and driving measurable business outcomes. Requires a customer-obsessed leader who can scale support operations and deliver innovative customer success solutions.

The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, troubleshooting technical issues, and assisting with platform configuration, and the utilization of purchased features.

As a Client Services Representative at ACQ, you'll report to the Senior Client Experience Manager and serve as a point of support for workshop clients and book customers. Your goal is to provide exceptional experiences through high-touch communication and efficient problem-solving. This role is ideal for someone who loves helping people and takes pride in turning challenges into memorable experiences.

Lead the day-to-day functions and performance of a team of Customer Success Managers (CSMs) to ensure each team member achieves KPIs and goals for their named portfolios. Build scalable processes and develops customer journeys that foster adoption, satisfaction, retention and contributes to Net ARR. Monitor and own key metrics, including churn, renewal rates, and customer health scores.