Remote Customer service Jobs • CRM

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams. You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.

Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.

As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.

The Fan Happiness Associate I Bi-lingual delivers direct support to Gametime’s customers in both English and Spanish, ensuring a seamless and enjoyable purchase experience. This role prioritizes quick and efficient fan interactions through voice, chat, SMS, and email. The ideal candidate will demonstrate exceptional communication skills and have a proactive problem-solving approach.

An intensely organized and detail oriented candidate with exceptional communication skills is needed. You will be working directly with clients and ensuring that they have an amazing experience using the Ontic platform while resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.

Act as the primary contact for new client onboarding, guiding them through initial steps with thoughtful support. Respond to client questions clearly, offering solutions without needing micromanagement. Troubleshoot tech issues, collaborate to improve automation, and assist with recruiting tasks. Represent the company with warmth and professionalism.

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.

Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. You will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.