As a Customer Success Manager, you'll foster strong relationships with clients, being the primary point of contact to ensure their satisfaction using our financial technology solutions. You'll provide proactive communication, issue resolution, and strategic guidance to help clients achieve their business objectives.

Flock Safety is looking for an experienced Mid Market Customer Success Manager to deliver value and an exceptional experience to its largest and most strategic customers; this is a fully remote position requiring excellent time management skills, relationship-building abilities, and effective communication to solve customer problems.

You will be the first point of contact providing exceptional support and resolving inquiries related to the platform, products, and services. This involves providing support via multiple channels, troubleshooting issues, and staying updated on industry trends.

Help customers successfully adopt and renew Muck Rack year over year. As a Manager, SMB Customer Success, you will work with a large volume of customers across your team’s full book of business in both proactive and reactive manners, participating in and driving cross-functional initiatives focused on improving customer health, revenue growth and retention.

The Customer Success Engineering role requires strong organizational skills and an ability to multitask, working directly with users to ensure they get the most value from the platform. The role involves answering questions, understanding API documentation, SaaS tools, and customer data building blocks, and collaborating with various teams across the organization.

This position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations. The ideal candidate will excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.

The Outreach Healthcare Scheduler will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members performing high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts.

You will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role. You will prioritize maximizing customer satisfaction, retention, and growth.

The Care Coordinator Level 1 role ensures seamless, high-quality support and service delivery across the care continuum. As a first point of contact, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to reinventing women’s healthcare. This role works collaboratively to coordinate care, resolve member concerns, and deliver an exceptional experience.

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. This role is critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow.