As a customer service representative, responsibilities include providing exceptional customer service to patients by taking inbound calls and assisting with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments. One must manage large amounts of inbound calls in a timely manner using several screens and programs during patient/customer interactions. Also, one must be empathetic to the patient and their needs.
As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.
You will play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. You will resolve member concerns while ensuring requests are processed accurately and on time. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
This role supports patient and family engagement and scheduling needs across our Care Experience departments, while engaging in an administrative function that supports overall team outcomes and patient retention. This individual will be responsible for ensuring a consistent experience for patients and families as they onboard the platform and access Equip’s specialized care team and resources throughout their recovery journey.
As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable’s features and capabilities.
As a Customer Success Analyst at Stake, you will be the first point of contact for customers, understanding their needs and providing accurate information about Stake's products and services. You will have the opportunity to work cross-functionally, finding simple solutions for complex problems and streamlining internal and external processes, while providing exceptional customer support, troubleshooting issues, and educating customers on platform usage and best practices.
Clipboard Health is seeking customer-focused individuals to join their team as B2B Support Specialists, providing frontline support to their workplace customers. This voice-based role involves proactively solving client issues, preventing churn, and ensuring a seamless customer experience by resolving shift, payment, and platform-related issues in real time across voice and email.
We are looking for talented bilingual customer service specialists, passionate about customers, to join our team. We responsibilities include providing first level customer service and technical solutions regarding client products and resolving technical issues using established diagnostics tools and procedures.
The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.
This role provides a unique opportunity to manage complex agricultural subsidence claims while ensuring a world-class customer experience. You will act as the central point of contact for clients, coordinating with building consultants, suppliers, and internal teams to drive timely and cost-effective outcomes. The position demands a blend of technical expertise, proactive problem-solving, and strong relationship management to deliver high-quality service.