As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s success through our clients’ success. In the Build phase, you will manage the implementation team whose mission is to support customers during the launch of their new collaborative learning software, acting as a project manager when local language is needed. Once they are live on the platform, you will continue to support our clients in their digital training strategy through the 360Learning platform.
Looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.
We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows.
As a Care Expert, your primary mission is to transform member requests into delightful experiences, being their trusted guide, providing meaningful solutions, swift responses, crystal-clear information, and helpful guidance. You'll master the French healthcare system and the needs of Alan's B2B partners, turning complex healthcare questions into simple, human experiences. You will also drive innovative Care projects tailored to your unique expertise.
This is a remote, work from home position where you will be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments. You will also be helping patients make decisions that will enhance their healthcare experience, make welcome calls and assist members and patients with benefits and insurance information and conduct surveys; ultimately making a difference in someone’s life!
Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs. Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
As a Customer Support Agent at Ben, you’ll deliver world-class service to users, be the voice of the product, and support customers through technical and product-related challenges with empathy and efficiency. This role resolves complex customer issues in a fast-paced SaaS environment, requiring deep technical expertise and strong analytical skills.
Join a well-funded Fintech startup with a global impact, where you will solve complex customer problems, uphold high customer satisfaction, and leave customers delighted. You will take full ownership of customer feedback, drive positive change, and respond to complex customer queries, ranging from analysis model questions to website issues.
We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.
Proactively onboard new paying customers, understand their use cases, and provide guidance on setting up Wrike. Lead training for teams, showcasing Wrike's features and answering usage questions. Monitor your book of business, identify opportunities, and reach out to at-risk accounts. Conduct Executive Business Reviews, assess progress, and advocate for customers with Product Managers.