Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Perform video-based customer training to excited customers.
Collaborate with customers to establish clear goals, nurturing their satisfaction.
Proactively reduce customer churn through high-touch interactions and personalized support.
Trexo Robotics builds powered wearable robots enabling mobility. Their first product is a robot for children with movement disorders and is being used by hundreds of families and hospitals across North America. They have a flat organization where you can work with optimistic, low ego, and exceptionally talented individuals.
Respond to inbound support requests via phone, chat, and email
Troubleshoot software behavior, configuration issues, and data related problems
Maintain accurate and detailed case documentation within the ticketing system
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
Identify, analyze and conduct investigations of client transactions through credit cards and debit cards.
Use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients.
Use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments.
CIBC is building a relationship-oriented bank for the modern world. Every day, their 44,000 employees help clients achieve their financial goals, because what matters to their clients, matters to them, fostering a culture valuing trust, teamwork, and accountability.
Drive collaboration and coordination with cross-functional teams.
Track team progress and deliver detailed status reports, including KPIs and performance data.
Audit call and email communications to assess quality and accuracy; compile QA feedback summaries for management and training teams.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Sutherland is a digital transformation company and Great Place to Work certified, helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries.
Manage a caseload of in-progress applications through the underwriting process
Coordinate and follow up on medical exam bookings with vendors and clients
Handle inbound calls and respond to client emails
PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families. They operate with a remote-first culture and have sold over $10 billion in insurance coverage since 2018.
Takes incoming calls and places outbound calls as necessary.
Processes and replies to Customer Service emails as assigned by leadership.
Makes changes and endorsements to policies that may or may not require a license.
MSI is a leading MGA that combines underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions. They deliver exceptional service through a dedicated team and advanced technology platform, offering an expanding suite of insurance products.
Supporting an estimated 7 hours daily on telephonic support to our members and providers.
De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach.
Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. They partner with over 450 companies and provide care for 10 million people.
Manage incoming customer calls, providing expert guidance through the loan application process.
Proactively follow up with customers to encourage the completion of loan applications as necessary.
Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.