Feathr Product Support Representatives play a key role in client success and user experience within the app. They work closely with the Product, Implementation, Education, and the Customer Success Teams to provide excellent customer care and application support to both clients and members of the Feathr flock. The Support Team is responsible for managing third-party software needs for various campaign types. They maintain communication with all users, using their in-app familiarity and customer connections to develop more streamlined user experiences.
Assist clients with booking travel accommodations, managing reservations, and ensuring a smooth and enjoyable experience from the moment they inquire until the end of their stay. Coordinate hotel reservations and other travel-related bookings. Provide clients with accurate details about accommodations, amenities, and availability. Handle changes, modifications, and special requests promptly and professionally.
As an Operations Advocate, you will be joining a remote team to improve conversions and reduce cancellations within our 6 European markets. You will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. You will be following comprehensive standard operating procedures.
Assist travelers with reservations, provide prompt communication, and help ensure seamless guest experiences. Research hotel options and secure reservations. Support clients with availability, rates, and questions. Ensure accuracy and attention to detail in all bookings. Maintain professionalism and timely responses.
As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues.
Our client is seeking a Technical Support Specialist to join their expanding remote support team, where you will provide first-level technical assistance to customers worldwide. You’ll troubleshoot mechanical and technical issues, guide customers through repairs, and ensure every interaction reflects the company´s high service standards. The ideal candidate is technically inclined, patient, detail-oriented, and thrives in a problem-solving environment.
The team is looking for a Customer Service Advisor (Japanese Speaker). Reporting to the Customer Service Supervisor, the advisor will ensure that the highest levels of customer service are delivered to both customers and partners through every communication channel. This role involves responding to customer inquiries through email and telephone and providing information with regards to products and services and other related inquiries.
You’ll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better. You will ensure the success of Front customers by delivering timely, effective assistance with a focus on resolution quality and speed. The role requires excellent communication skills and the ability to identify customer needs and implement solutions.
The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics.
The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, troubleshooting technical issues, and assisting with platform configuration, and the utilization of purchased features.