Remote Customer service Jobs • Customer Service

Due to the rapid expansion of our company, we are looking to hire new associates to our customer service team to counsel and serve working families. Seeking qualified candidates with experience in customer service or sales, who are flexible, adaptable and trainable. The commission schedule is designed to help you make money ASAP! Training on carriers, products, sales scripts is provided.

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You'll be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings and assist members with benefits and insurance information.

As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.

Deliver high quality customer service to customers when they need you most. Promptly handle and resolve all enquiries from customers and external contacts to ensure delivery of our streamlined claims service. Establish timely reserves within authority limit by estimating value of claims. Identify potential Recovery and Fraud claims. Maximise Productivity within the Team. Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service. Negotiate settlement of claims within authority limits. Contribute to a positive and supportive team culture.

As a Customer Success Representative, you will be at the foundation of Jobber’s success providing front line support to customers. Using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role has a direct impact on the lives of entrepreneurs relying on Jobber to run their businesses. Shift times vary between 6 am - 3 pm MT and 11am - 8 pm MT.

Respond to and resolve product, service and order inquiries and problems via email, chat and phone; process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff; provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order.

This position receives/responds to provider inquiries on claim issues, researching information by reviewing plan, eligibility, and authorizations to determine appropriate resolution. Recommends solutions by working with CSC or RCM to identify areas of opportunity, also completes special assignments and analyzes provider requests while assisting other departments and interacting directly with providers.

Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.

The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution. Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely and monitor/record the status of all customer communication.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information. Provide feedback and upsell if required.