Remote Customer service Jobs · Customer Success

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  • Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
  • Connect product adoption to meaningful business value, not just usage metrics.
  • Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.

1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.

  • Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
  • Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
  • Establish clear goals, KPIs, and processes to optimize team performance and customer success.

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.

Global Unlimited PTO

  • Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
  • Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
  • Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.

Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.

Australia 18w maternity 6w paternity

  • Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
  • Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
  • Identify expansion opportunities and lead commercial conversations including renewals and growth.

Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.

  • Lead the onboarding process for new customers and conduct product training sessions.
  • Provide technical support and issue resolution, collaborating with engineering on complex problems.
  • Develop customer success plans, monitor health metrics, and drive retention and growth.

EULER is an AI-native PRM for modern partnership teams, making partner revenue scalable and predictable. We grew 600% YoY in 2025 and serve industry leaders, with a fast-moving, intentional culture focused on delivering real value.

  • Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value.
  • Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals.
  • Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, the company fosters an inclusive culture that values diversity and innovation.

$37,300–$83,900/yr
EMEA 16w maternity 16w paternity

  • Act as a trusted advisor and advocate for customers, owning the entire lifecycle from onboarding to long-term partnership.
  • Drive customer retention, mitigate churn, and execute structured business reviews and success plans.
  • Identify growth opportunities and deliver targeted solutions across diverse customer verticals.

Remote helps businesses of all sizes recruit, pay, and manage international teams. With a globally distributed team working from 6 continents, Remote fosters a future-focused, async work culture.

  • Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
  • Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
  • Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.

$140,000–$195,000/yr

  • Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market to enterprise accounts across AMER, building a high-accountability operating rhythm with clear goals and KPIs.
  • Use customer health signals, adoption data, and renewal timing to prioritize team efforts, intervene early, and drive consistent, high-quality customer engagement across onboarding, adoption, expansion, and renewal.
  • Partner with Sales, Professional Services, Product, and other cross-functional teams to deliver a seamless customer experience, act as the voice of the customer internally, and build AI-driven workflows to scale team impact.

ClickUp builds an all-in-one productivity platform that unifies tasks, docs, chat, AI, and workflows to help teams move faster with less friction. It is an AI-native company with a global team, fostering a culture of ambition, grit, and passion for improving how people work.

  • Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
  • Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
  • Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.

momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.