Manage the overall setup program for clients, including timelines, milestones, and data conversion.
Serve as the primary point of contact for clients during implementation, ensuring data integrity and best practices.
Coordinate with trainers for pre- and post-live support and troubleshoot client issues.
Storable is an AI-powered end-to-end platform for specialty real estate, integrating management software, marketplace, and payments. The company offers a range of benefits and emphasizes employee well-being and community involvement.
Provide technical support via chat and email for AR glasses and associated software.
Troubleshoot issues, deliver clear solutions, and maintain high customer satisfaction.
Collaborate with the team to resolve complex cases efficiently.
Sutherland Bulgaria provides customer experience and technology services to global clients. We are a collaborative, international team that values diversity and growth, with a strong focus on supporting innovative platforms like Spotify and cutting-edge AR technology.
Answers a high volume of service calls, chats, and emails regarding eMoney applications.
Provides technical and planning product support to advisors and assists with financial planning scenarios.
Escalates complex issues to tier two teams and maintains high call quality and professionalism.
eMoney Advisor provides a web-based wealth management system designed to help financial advisors serve their clients. The company serves over 109,000 financial professionals and supports 6 million end clients, with a culture that values diversity and inclusion.
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
Lead customers through deployment, onboarding, testing, training, and operational rollout.
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.
Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.
Handle various types of customer service calls including service requests, billing questions, and energy conservation advice.
Manage calls related to power outages and other emergency situations.
Educate customers on suppliers and energy choice programs.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. With over 35 years of experience, it is a Great Place to Work certified company that promotes from within.
Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets accurately and manage dispatch of onsite resources.
Use ConnectWise to review and manage service tickets for the entire department.
Intelligent Technical Solutions provides managed IT services to businesses. They emphasize a strong cultural fit and offer benefits like HMO, paid time off, and training.
Manage provider email support and answer calls in real time, resolving issues and escalating when needed.
Track every open item through to resolution, ensuring outstanding requests are followed up on.
Proactively support your provider network with warmth, professionalism, and a solutions-first mindset.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments. We are a remote-first startup with a small, agile team rooted in purpose and collaboration.
Represent the Ollie brand voice and deliver a memorable customer experience to build long-term relationships with pet parents.
Manage customer relationships across multiple channels including emails, phones, and order management systems.
Help drive initiatives to accomplish the CX Vision of creating a world-class genuinely kind customer experience.
Ollie makes human-grade pet food tailored for dogs' nutritional needs and delivers directly to customers. It is a growing company with a culture that cares deeply about its work and team members.
Serve as a key point of contact for members seeking support with healthcare and wellness programs via phone, email, and live chat.
Help participants understand their eligibility, benefits, and available resources while resolving inquiries and escalations.
Support outbound outreach campaigns and accurately document member interactions across multiple systems.
This company connects individuals with healthcare and wellness programs and provides member support services. The team is collaborative and performance-oriented, with a focus on professional development and growth opportunities.
Process and manage digital payments with accuracy and attention to detail.
Provide support for payment-related inquiries and resolve issues promptly.
Collaborate with operations team to ensure seamless payment workflows.
DivaDance® is a dance fitness company that provides fun, empowering workouts. They are an expanding team looking for a reliable, tech-savvy specialist.