Quickly troubleshoot technical issues and follow clear procedures to support customers via phone and email.
Monitor automated alerts and escalate outages within 15 minutes during service disruptions.
Communicate effectively with customers while maintaining strong call control and calm under pressure.
Pilot Fiber is a telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston. They are a growing team that values tech-savvy individuals who can thrive in a remote, flexible work environment.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Provide advanced troubleshooting for medical devices, software, and connectivity issues.
Document and escalate product complaints and technical issues in a regulated environment.
Collaborate cross-functionally to improve product and customer experience.
SleepRes is a medical device startup revolutionizing sleep apnea and sleep-therapy technology. It is a small, collaborative, and agile team focused on innovation and patient impact.
Supervise a Production Support team managing daily operations, scheduling, and task assignment.
Act as escalation point for critical issues, data changes, and client needs.
Draft and execute SQL scripts for database updates, reporting, and verification.
Endpoint is an interactive response technology systems and solutions provider supporting the life sciences industry since 2009. The company is headquartered in Raleigh-Durham, North Carolina, with offices across the US, Europe, and Asia.
Troubleshoot complex issues related to the Patient Access Curator platform and payer configurations.
Manage a large caseload of escalated support cases via Salesforce, email, and phone.
Collaborate with internal teams, payers, and clients to resolve issues and oversee small projects.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide, using data, analytics, and software across markets like financial services and healthcare. With 23,300 employees across 32 countries and a people-first culture, they are a FTSE 100 company recognized as a top workplace.
Handle inbound customer contacts across calls, emails, and chats to resolve solar system, billing, and account issues with first-level troubleshooting.
Log and update all interactions in CRM, triage and escalate complex cases to Tier 2 teams following established SOPs.
Demonstrate empathy and professionalism to achieve first-contact resolution while educating customers on self-service resources.
Palmetto is a leading clean tech company accelerating the transition to a clean energy future through innovative technology platforms for homeowners and businesses. With a promote-from-within culture, we prioritize talent development, career growth, and purposeful work backed by a collaborative team environment.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.