As a Technical Account Manager, you will deliver proactive, customer success-focused technical support to our paid support customers by identifying opportunities to prevent recurring issues and optimize their technology investments. You'll go beyond resolving individual tickets to analyze patterns, implement preventative solutions, and help customers maximize value while reducing administrative burden on their teams.
Job listings
As a Customer Service Representative, you will be the first point of contact for customers of a leading music streaming service, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. You will be responsible for responding to customer inquiries via inbound messages in both Turkish and English.
As the first point of contact for customers, this role addresses and resolves basic technical and functional issues related to Cority’s product suite while providing 24/7 global customer support through a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage. The role involves working with more senior team members and Tier 2 support teams as needed to resolve customer issues and gaining product knowledge through training and hands-on experience.
$63,000–$91,000
USD/year
The Support Team is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. T1 Team Leads contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets, owning escalations from other T1 squads, supporting T1 Managers, and contributing to team enablement.
Brightspeed seeks a Technical Support Specialist to take phone calls and chats from technicians and business partners to resolve installation/change service orders and system fallout. Responsibilities include answering questions, analyzing problems, removing obstacles to an excellent customer experience, maintaining data integrity, and staying informed on company products.
As the eyes and ears for our team, you'll field customer inquiries and find innovative ways to respond in a collaborative and engaging environment. You will interact with people from all walks of life, with no two days being the same. You'll be a key contributor in making people's lives simpler, faster, and safer, helping companies adapt quickly to changing needs.
Termius is seeking a Support Representative to enhance their customer service. The role involves handling customer inquiries, troubleshooting issues, and providing product information through various channels. Responsibilities include documenting interactions, escalating complex issues, and ensuring customer satisfaction. The goal is to extend support coverage and improve overall support quality.
$17–$25
USD/year
US
3w PTO
A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology. Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer. Educate customers on products and services via phone, email, and chat communications.