Remote Customer service Jobs · Troubleshooting

• Be the first point of contact for customers, helping them navigate the platform and troubleshoot technical issues.
• Respond to customer inquiries via inbound messages in both Chinese and English.
• Provide top-tier customer support and swiftly spot and solve any issues.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. They support over 50 languages in more than 90 countries and work with startups and Fortune 500 companies.

• Providing Email support for our clients.
• Answering to ,,How to” and ,,FAQ” questions.
• Assisting with account and payment-based questions and problems.

Sutherland Bulgaria is a company that provides customer service solutions. They offer a dynamic, multicultural environment where professionals can develop themselves and work for global leaders in various sectors. The company provides opportunities for international exposure and interpersonal skill development.

• Respond to customer issues independently following a standard protocol.
• Resolve moderate technical hardware and software issues from customer contacts.
• Proactively assist customers to avoid or reduce problem occurrence.

DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner

Granum is a leading software company providing solutions for landscapers and arborists across North America. They bring together LMN, SingleOps, and Greenius into one powerful software ecosystem with a highly collaborative, innovative, and supportive culture.

• Serve as a trusted guide for lenders, settlement agents, escrow officers, notaries, and consumers.
• Handle chat, phone, and email support with accuracy and empathy, ensuring a smooth experience across the Snapdocs platform.
• Troubleshoot Snapdocs products, track issues, and partner with QA/training teams when recurring themes emerge.

Snapdocs' platform currently powers 20% of all real estate closings in the country, and they’re just getting started.

• Maintain knowledge of the product and work with the product team as customers’ representative.
• Identify and analyze issues using tools to determine the underlying causes.
• Collaborate with other agents to resolve issues and respond to cases professionally.

Ad Hoc Labs is committed to building a diverse, inclusive company and encourages applications from candidates of all backgrounds.

• Provide exceptional support for a diverse range of products and services.
• Address technical inquiries and meet customer needs swiftly and expertly.
• Collaborate with teams for issue resolution.

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.

• Analyze support trends and customer usage patterns to identify optimization opportunities.
• Develop proactive solutions and recommendations to prevent recurring issues.
• Create customer-specific guidance and best practices to improve system utilization and ROI.

Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.

Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform. Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours. Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.

DroneDeploy powers field teams with robotics and AI, offering a reality capture platform that combines robotic automation and AI agents.