You'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us.
Use your technical skills to directly impact the online reputation and profitability of medical practices across the country.
Energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful.
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.
Mastering the Inbox: Expertly handling a high volume of support requests via email and chat.
Leading High-Stakes Trainings: Going beyond standard webinars to host dedicated, client-specific training sessions for our most valued Key Accounts, tailoring the content to their unique goals.
Owning Key Account Communication: Serving as a primary support contact for Key Account HQs, ensuring their technical needs are met and their feedback is integrated into our workflow.
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 120 professionals working remotely across the globe, they embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Provide Tier II system support to end users, resolving escalated technical and application-related issues
Manage and respond to customer support tickets, ensuring timely and effective resolution
Deliver remote training sessions to end users on system functionality and best practices
Junior Achievement is dedicated to helping students achieve academically today and economically tomorrow. They are a leader in experiential learning operating on a national scale with over a century of experience, reaching more than 4.6 million students annually across nearly 100 U.S. markets. They are part of JA Worldwide, which serves over 19.9 million students in more than 100 countries.
De-escalate difficult situations with empathy, care, strong communication skills while maintaining calm and exemplifying Trupanion values
Utilize multiple systems and tools to efficiently support our customers, ensuring a seamless member experience
Trupanion is a leading provider of medical insurance for cats and dogs in North America; their mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, they offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. They offer a magnificent work environment and take pride in creating a culture of employee engagement that translates into an exemplary patient experience.
Serve as a strategic partner for dealerships, ensuring the successful adoption and long-term growth of the Mobile Service program.
Provide hands-on launch support, ongoing training, and real-time troubleshooting.
Work closely with the field team and the MSX BDC to ensure an excellent experience for both the dealer and the end customer.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. They design and deliver tailored, sustainable, and innovative solutions and services that help their clients optimize their operations and captivate their customers.
Serve as the first point of contact for customer inquiries, providing timely and effective resolutions
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services
Educate customers on product features, troubleshoot issues, and make tailored recommendations
EverAI is building the future of AI companionship and has 50 million users in 2 years. They are an enthusiastic, passionate, and hardworking team of approximately 75 people, with a founding team that has strong entrepreneurial experience building and scaling web products.
Act as a billing liaison between clients and company, resolving queries via phone and email.
Follow up on returned claims and keep clients informed of billing and payment statuses.
Collaborate with internal billing teams and customer success to resolve client cases and troubleshoot issues.
Smartway Energy Ltd provides client support. This is a full-time position and they value collaboration and client-focused individuals who are passionate about assisting clients.
Serve as an integral point of contact and strategic partner for dealerships.
Provide hands-on launch support, ongoing training, and real-time troubleshooting.
Work closely with the field team and the MSX BDC to ensure an excellent experience.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. They are committed to helping clients transform their businesses and effectively manage operations. With global teams, industry expertise, and the power of technology, they design and deliver tailored, sustainable, and innovative solutions and services.