Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries with an emphasis on Customer Care by offering personalized solutions. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

As a Customer Support Advisor, you'll work within 1st tier support, collaborating with Technical Product Specialists, Customer Experience, and R&D. Your responsibilities include replying to customer inquiries, identifying product issues, logging feature requests, and providing outstanding service via phone, email, and chat.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

In this role, you will provide exceptional support for the Dropbox ecosystem, using tools like Slack, Jira, Zendesk, and Zoom. You will deliver technical support for Dropbox products, achieve expert knowledge, meet KPI targets, and provide solutions to customers. Communicate issues internally, document recurring problems, and maintain confidentiality.

As the Customer Support Specialist, serve as the first point of contact for customers, managing phone inquiries and a ticket queue system. Troubleshoot technical issues, provide step-by-step solutions, and escalate complex problems. Strong communication skills are essential to explain technical information in a clear and customer-friendly manner.

Provide comprehensive technical support to enterprise customers, serving as their trusted advisor and ensuring their success with the Cyara Platform. Manage support cases to enable fast resolution of inbound requests and maintain up-to-date expertise in the Cyara suite of products.

Outgoing and professional customer care representative to respond to a broad spectrum of questions and handle problems. Solve problems, troubleshoot, and negotiate obstacles. Must be a superb communicator, patient, and sympathetic person who loves to help others.

Make a difference every day as a Care Center Representative, answering emergency and non-emergency calls to provide support and peace of mind. Monitor alerts, record details, and communicate with empathy while troubleshooting systems and recommending healthcare services, all while maintaining strict confidentiality.

As a Customer Support Representative, you'll be the first point of contact for many users, building client relationships by solving problems with a deep understanding of the Cardata product while balancing competing priorities. You will answer questions via phone and email, troubleshoot issues, document resolutions, and educate users.

The Product Experience Specialist is the first point of contact, providing technical product support, troubleshooting product-related issues, assessing problems, and escalating when necessary to ensure an exceptional customer experience. They respond to customer product inquiries via calls, emails, and chat, troubleshooting and resolving concerns, and documenting trends.