Serve as primary support for teachers, troubleshooting technical and classroom issues via email and calls.
Manage help desk processes, create self-service resources like articles and videos, and escalate product bugs.
Collaborate with product and engineering to identify recurring issues and improve support resources.
Opportunity Education develops Feedback Forward, an app for daily exit tickets that supports educators and schools. The organization is distributed across various US and overseas locations, with a small team focused on improving classroom technology.
Provide technical support for Dealertrack software products.
Troubleshoot system issues and document resolutions in CRM.
Manage multiple customer cases while meeting service levels.
They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.
Manage incoming support tickets and troubleshoot technical issues using tools like Autotime, Control-M, SQL, and Service Central.
Coordinate with appropriate teams to drive fixes through resolution and perform authorized operational fixes as needed.
Participate in an on-call rotation after training to provide coverage for critical issues outside standard hours.
Our partner company is a business that manages applications and next steps for hiring. They are looking for a Systems Support professional to support business-critical systems and ensure technical issues are addressed quickly.
Provide responsive technical service at customer sites, troubleshooting and supporting product applications to drive satisfaction and retention.
Manage multiple customers across British Columbia, performing equipment repairs, chemical testing, and process improvement recommendations.
Document findings using CRM and analytics tools, collaborating internally to resolve issues and uphold safety and quality standards.
Our partner is a company seeking a Technical Service Representative to support industrial and fleet-wash customers across British Columbia. They emphasize safety, innovation, collaboration, and continuous improvement in a dynamic environment, though specific size is not stated.
Serve as the primary technical advisor for assigned customer accounts, leading troubleshooting sessions and workflow reviews.
Become a platform expert on ShipHawk's WMS and TMS solutions, advising on configuration and best practices.
Drive adoption of new features and proactively identify technical risks and efficiency opportunities.
ShipHawk provides software for high-volume retailers, manufacturers, and ecommerce companies to automate warehouse and shipping operations. The team is highly collaborative, customer-focused, and committed to solving complex logistics problems.
Serve as the bridge between customers, Product, and Engineering to deliver exceptional support for a new software product.
Troubleshoot user issues, classify severity, escalate defects, and document findings to accelerate resolution.
Build knowledge base and support processes, and collaborate with Product to improve platform reliability.
A global supply chain solutions organization that empowers high-performance teams to solve complex challenges through technology and partnership. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated.
Provide knowledgeable and timely support by answering billing-related questions for MatrixCare's Home Health, Hospice, and Private Duty Care applications.
Diagnose and resolve complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service.
Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions.
MatrixCare, a subsidiary of ResMed, provides cloud-based software platforms for home health, hospice, and post-acute care organizations. ResMed is a global leader in health technology with a diverse and inclusive culture that encourages innovation and individual expression.
Monitor and troubleshoot residential solar system performance remotely using diagnostic tools, maximizing issue resolution without site visits.
Manage service queues, document cases in Salesforce, and escalate complex issues with clear context to ensure SLA adherence.
Collaborate cross-functionally to identify trends and improve monitoring, processes, and product performance.
Palmetto is a leading clean tech company accelerating the transition to clean energy through software, financial products, and services for whole home electrification. They foster a promote-from-within culture with a comprehensive benefits package including unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans.
Handle the most complex support tickets escalated by L1, resolving issues autonomously and escalating when needed.
Maintain strong understanding of support processes, products, and procedures to ensure efficient issue resolution.
Perform quality control on L1 work, including ticket reviews and audits, while suggesting improvements.
Progress Partners is a fast-growing technology company building next-generation SaaS and mobile platforms. Our global team of experts collaborates across time zones to deliver category-defining innovations used by millions in over 160 countries.