Remote Customer service Jobs · Troubleshooting

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Comply is seeking a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, advocating for client needs, managing client account activation implementations to meet deadlines, and gather customer feedback to improve processes. The candidate must have a "How Can I Help" mindset.

The Client Care Analyst is a frontline support engineer providing technical assistance to customers' technical support. This role requires deep technical knowledge and excellent problem-solving skills. You will provide professional business-to-business customer service, ensuring all reported problems are resolved efficiently, leaving customers impressed with the smooth resolution of their issues, and collaborate with colleagues for timely resolution.

You will be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.

$14,400–$14,400/yr

As a contract PetDesk Phones Implementation Specialist, technical expertise and problem-solving skills will be necessary to deliver exceptional customer service to the company’s clients. Contractors will assist customers across North America and must demonstrate proficiency in both verbal and written English. This is a 100% remote contract position based in Mexico.

We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues, conducting re-training sessions, and supporting panel communications to boost engagement.