Remote Customer service Jobs • Troubleshooting

Looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. You will offer support over multiple channels, including livechat, email, phone, and social media platforms.

Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team.

Consultants in this role get to: Strengthen relationships: Support for general billing inquiries, access customer records, verify customer account information, identify potential customer needs and recommend solutions, and place follow-up calls. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments regarding escalations and schedule technician visits when needed. Improve technical skills through job-related training.

Oversee the ticket management process, ensuring effective troubleshooting and diagnosing of technical issues. Lead the creation of customer-facing help documentation and training resources. Identify opportunities to improve the Support team's processes and set performance expectations. Partner with Product and Engineering to surface customer feedback and advocate for feature enhancements.

As a Customer Support agent, you’ll work alongside a 30+ group of agents as we expand our services across the UK, providing fast, reliable, and friendly support to customers. This role involves answering tickets across email and live chat, supporting stores across the UK, and helping build our processes as we scale, embodying Gopuff’s tone of voice, and helping resolve issues in real time. Please note this role is a 0 hour contract.

The Service Consultant is a functional and technical subject matter expert on the Firstup platform, who supports customer implementations, technical configuration and customization. Responsibilities include product expertise and customer needs analysis, onboarding, implementation, and customization, troubleshooting, support, and feedback collection.

In this role, you will provide timely, friendly, and effective support to Hubstaff customers via email, chat, and occasional screen shares or video calls, collaborating with a global support team to resolve issues and improve processes.

As a Technical Customer Support Specialist, you will be the go-to problem solver for SalesRabbit clients, resolving phone, email, and chat support tickets. You will report bugs and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, helping clients succeed in field sales.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance, providing prompt and effective solutions and ensuring customer satisfaction. This shift will be during European business hours.

Procurify is seeking a tech-savvy, empathetic Team Lead, Customer Support who is passionate about both customer experience and building high-performing support teams. You will understand how things work, solve complex problems, and lead others to success. Energized by mentoring a team, handling escalations with confidence, and helping both your team and our customers reach their full potential.