Utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. You’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. This position will report to the Manager of Customer Support and is based remotely.
You will provide support to customers and clients of SSRN's website and products by troubleshooting, recreating, and resolving complex issues raised, documenting and escalating when necessary to third level engineering. You will investigate system errors, deliver excellent service, and maintain detailed records of customer interactions.
In this role, you'll work with cutting-edge retail software technologies and top retail companies, providing basic technical support for software and hardware products, handling high-volume inquiries via phone or email, managing caseloads, and diagnosing and solving technical issues, requiring excellent communication and problem-solving skills.
As a Tier 1 Help Desk, you will triage and address routine technical issues, usability questions, and general assistance related to day-to-day use of the application submitted via email. You will be working alongside members of the Mighty Acorn team in support of a web-based user application that we built for a client.
This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.
In this role, you will provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations, and simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
As a Customer Support Advocate, you’ll be the go-to expert for our customers' most critical business workflows, helping them manage their books, streamline accounting processes, and maximize their profitability using our software, acting as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
As a customer service representative, you will field customer inquiries and find innovative ways to respond. Your responsibilities include connecting with customers via phone, email, chat, and social media to address their questions and concerns, calmly resolving and de-escalating issues, and escalating interactions when necessary.
You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will contribute directly to Vimeo’s Sales Assisted Support efforts with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.