Deliver outstanding technical assistance to customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of evolving software and private markets industry to be a go-to expert and guide customers to success
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for customers
Juniper Square is an operations partner for private markets, unifying technology, data, and fund administration into a single platform. With over 1,000 employees and $350M+ in funding, the company fosters a culture of ambition, collaboration, and high standards.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Act as the primary escalation point for customer support issues and handle complex inquiries via phone, email, and chat.
Lead, schedule, and support a team of part-time customer support representatives, including hiring, onboarding, and training.
Diagnose and resolve product-related issues during live events and collaborate with internal teams to improve processes.
LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. The company started in weddings and hospitality and has expanded into corporate events, brand activations, and enterprise experiences for some of the world's biggest companies.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Provide first-line technical support to customers via live chat and ticketing, investigating complex issues and reproducing scenarios in real time. - Collaborate with Engineering to resolve product issues and improve the platform experience. - Manage high-volume real-time chats with rapid response times while maintaining high CSAT scores.
SpotMe is a B2B event platform that helps enterprises deliver CRM-connected experiences across in-person, virtual, hybrid events, and webinars. They operate with a global team and emphasize customer support as a competitive advantage.
Provide timely response to orders by phone and email, reviewing repair proposals for proper service intervals and pricing.
Negotiate pricing and apply warranty applications while creating purchase orders.
Contact clients to recommend repairs and gain approval, and suggest proper service locations.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With over 50 offices nationwide and a fleet of 750,000 vehicles, they are committed to investing in their people and doing the right thing.
Assist with booking and coordinating travel arrangements based on client preferences.
Communicate clearly with clients regarding options, confirmations, and updates.
Maintain organized records of bookings and client interactions.
Aisles & Abroad is a travel services company focused on coordinating travel arrangements and managing reservation requests for clients. They offer a flexible remote work environment with ongoing training and support for their team.
Participate in paid research surveys and focus groups from home.
Use smartphone or webcam for online studies and product testing.
Earn money via PayPal, checks, or gift cards with no minimum hours.
TowardJobs connects job seekers with remote and part-time opportunities. They host various market research and data entry roles, offering flexible side income.
Minimum 3 years' experience translating and copy editing content for Marketing, Life Sciences, and UI verticals.
Native-level Xhosa expertise with professional English understanding and CAT tool proficiency.
Freelance role collaborating on multiple accounts with a network of language experts.
Welocalize accelerates the global business journey by enabling brands to reach international audiences through multilingual content transformation. With a network of over 400,000 linguistic resources and offices in North America, Europe, and Asia, they drive innovation in language services.
Assist clients with researching and booking hotel accommodations with accuracy and professionalism.
Provide detailed information on pricing, amenities, and availability via phone, email, and digital platforms.
Maintain organized client and booking records while participating in virtual training and team collaboration.
Boston Deidre is a travel industry company that assists clients with hotel reservations and vacation planning. The company offers a fully remote opportunity with training and mentorship, seeking detail-oriented individuals for customer support roles.