As Customer Success Manager, you’ll cultivate and grow post-sale relationships for Chatmeter’s business and small market clients to retain them as customers for life. You’ll take a proactive vs. reactive approach to building rapport with customers, focusing on the adoption of the full-suite of Chatmeter services. This role requires a dynamic approach to work with a broad range of customers in different phases of the customer lifecycle.
Answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. Schedules and coordinates simple and complex patient appointments for respective clinics. Prioritizes patient problems and provides appropriate patient instructions. Requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome
As a Quality Specialist, you will ensure best-in-class quality for the Minted Customer Service team by conducting daily contact assessments of phone calls, emails, and chats, providing feedback to agents and leadership to improve the customer experience.
You will support both patients and clinical care team members with engagement efforts, playing a critical role in ensuring that patients achieve initial activation and ongoing engagement with Evergreen Nephrology and their local care teams. Partnering with market operations teams across the US, you'll ensure patients are actively engaging in their care, working with their interdisciplinary care team, and achieving their kidney care and overall care goals. You will have the opportunity to work closely with Senior Leadership at Evergreen to build the foundation of our contact center.
In this role, you’ll work across a diverse portfolio of accounts, each with unique durations and business contexts. The SAM will be delivering both proactive and reactive support that drives customer success. This role also contributes to reviewing data and intelligence initiatives, enabling better outcomes and long-term value for customers and ServiceNow alike.
Join the Hearsay Systems Customer Support team as an exceptional Product Specialist (Technical Support) and help us deliver an outstanding customer experience! The ideal candidate for this role must have at least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies. Experience with APIs, Implementation Management and/or Project Management desired.
As a Customer Success Manager at Tenjin, you will support a fast-growing customer base, especially developers and marketers in China and other Asian markets, acting as a trusted advisor to help them get the most out of Tenjin’s platform, optimize their user acquisition performance, and solve complex technical and marketing challenges.
The Care Experience Specialist will support clients and families throughout treatment. Responsibilities include answering calls, emails, and texts, acting as a liaison between patients and internal teams, and identifying gaps in treatment attendance. The specialist will also communicate aftercare resources and manage client schedules to improve the patient’s experience.
Lead and scale Truv's Customer Success function, overseeing a team of Customer Success Managers to drive strategy, execution, and customer outcomes across mid-market and enterprise portfolios. Serve as a trusted advisor to executives at client organizations while coaching the team to deliver world-class onboarding, adoption, and retention experiences. This high-visibility leadership role directly impacts revenue growth and customer satisfaction.
We are seeking dedicated individuals to join our dynamic team remotely as Remote Customer Support Reps. As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the company’s accounts receivable processes ensuring timely and accurate invoicing, collections, and reconciliation, while fostering positive relationships with clients and internal teams.