Provide remote assistance via video conferencing and phone to members and non-members.
Analyze, establish and update personal and business member relationships while recommending appropriate products and services.
Meet or exceed all sales and performance goals through key performance indicators and core values.
Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability and frequently acknowledged as one of the best workplaces in Texas, RBFCU offers a culture of growth and service.
Handle customer enquiries and emergency situations over the phone with professionalism.
Meet service delivery targets by resolving queries in a timely and consistent manner.
Use multiple systems to accurately record interactions and build customer trust.
Capita is an outsourcer that helps clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.
Own, manage and develop the internal communications function, creating and delivering communications plans for a wide range of projects.
Manage internal communications channels including email newsletters, an internal staff website and leadership broadcasts, coordinating content across all channels.
Enhance staff engagement and drive cultural and behavioural change by telling the story of our people, services and charity, measuring and evaluating activities for improvement.
Change Grow Live is a national health and social care charity that helps tens of thousands of people each day to change, grow, and live life to its full potential. They value diversity and are a friendly, energising place to work with a compassionate and open culture.
Support systems life cycle training management activities for client portfolio.
Serve as main advisor and liaison for operational training programs.
Maintain and update knowledge exchange platforms like SharePoint.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company is committed to delivering impactful results through agility and collaboration.
Guide customers through the adoption of Mangomint by managing their onboarding journey, providing product training, and configuring accounts.
Leverage beauty/wellness industry knowledge to build credibility and connect features to customer pain points.
Collaborate with cross-functional teams to improve the onboarding experience and address customer feedback.
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a primarily remote, ambitious, and collaborative team with thousands of customers, seeking to become the #1 market leader.
Support business clients through high-volume email, live chat, and ticket management platforms, resolving issues and meeting SLA standards.
Process order updates, account changes, and coordinate resolutions for delivery issues while maintaining accurate customer records.
Collaborate with Operations, Logistics, and other teams to escalate and resolve complex cases, ensuring positive outcomes.
The company provides ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing North American company that prioritizes customer experience and operational success.
Serve as the primary point of contact for all post-trip guest feedback, resolving complaints and enhancing satisfaction.
Analyze post-trip survey data and performance metrics to deliver executive-level reporting for strategic decisions.
Coordinate with department heads and assist the Director of Global Guest Services with complex guest issues and service recovery.
Lindblad Expeditions is a pioneer in expedition travel, taking guests to remote locations on a fleet of 20 ships. The company has a strong commitment to exploration and diversity, with a culture that values guest experience and environmental stewardship.
Book cruises, resorts, and travel packages for clients.
Recommend itineraries based on preferences, season, and deals.
Use supplier portals to lock in promotions and perks.
Handle changes, questions, or cancellations with professionalism.
Keep records organized and updated in real time.
We connect travelers with the world’s best experiences—from Caribbean cruises to luxury resorts and beyond. As part of a host agency with 70+ years in the industry, we empower agents to succeed while delivering white-glove service to our clients.
Plan and book clients' cruises, including accommodations, excursions, and transportation.
Provide detailed information on cruise options, itineraries, and onboard amenities.
Address customer inquiries, offer recommendations, and resolve any issues during the booking process.
We are a reputable travel company dedicated to providing exceptional cruise experiences for clients. We offer flexibility with remote work and are an award-winning team dedicated to delivering top-tier customer service.