Build trusted relationships with customers to understand their workflows and goals.
Guide new customers through implementation, onboarding, and training.
Support existing customers with questions, feature highlights, and Quarterly Business Reviews.
Process Street is an AI software and compliance operations platform startup from San Francisco, helping customers build, document, automate, and track recurring workflows. They service over 3,000 customers globally and are VC-backed by Accel, Salesforce, and Atlassian, with a collaborative remote culture valuing flexibility and ownership.
Schedule patient appointments for specified practice groups and multiple locations in a busy call center.
Perform new patient registration and update insurance information; respond to telephone inquiries.
Advocate for callers, instill loyalty, and provide efficient customer relationship management.
Henry Ford Health is a leading academic health system providing comprehensive care, including primary, specialty, virtual, and pharmacy services across Michigan and globally. With 12 hospitals and hundreds of locations, it employs thousands and fosters a culture of purpose, collaboration, and belonging.
Promote a positive and proactive culture to influence stakeholders and ensure compliance with health, safety, and environmental programs.
Implement and review playbooks and procedures, track operational and safety risks, and manage strategic risk management strategies.
Monitor injury, illness, and incident reports, provide prevention recommendations, and ensure regulatory compliance within the account.
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries, working across real estate, infrastructure, energy and natural resources. They are majority-owned by CBRE Group, the world's largest commercial real estate services firm, and foster a culture that emphasizes work-life balance and inclusion.
Evaluate recorded inbound and outbound calls for customer service and technical performance within a military healthcare setting.
Document deficiencies and coaching opportunities, identify trends, and ensure calls meet procedural requirements.
Participate in calibration sessions and develop subject matter expertise to support call quality policies and procedures.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
Provide clear and professional communication regarding booking details and availability.
Maintain organized records of client bookings and respond to customer questions as needed.
We are a hospitality and travel company focused on providing reservation and booking services to clients. We offer a supportive, collaborative team culture with ongoing training and development.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Oversee a team of Patient Outreach Coordinators and Onboarding Specialists to ensure compliant and effective patient communications.
Coach team members on calling best practices and conversational techniques to address patient concerns.
Manage workflows, audits, and collaboration with hospital sites to optimize outreach operations.
Shields Health Solutions partners with hospitals to enhance their pharmacy services by connecting patients with hospital-based pharmacies. The company is dedicated to improving patient care and operates with a focus on teamwork and growth.
Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.
SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.
Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
Understand customer pain points and strategic objectives and how they can be solved with Cyara’s technology.
Build adoption and value plans with customers to set a long-term vision for success and growth.
Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless, reliable interactions across voice, digital, and AI channels. They foster a culture of curiosity, collaboration, and continuous learning with a global team.