Remote Customer service Jobs

As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management, providing consultative advice to drive change. You will function as a crucial link between our customers and your fellow Karbonites, identifying churn risks and maximizing revenue with healthy accounts and managing customer renewals.

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth.

As a Customer Success Engineer within the SASE team, you will be their day-to-day technical contact, building relationships with them to ensure proper security integrations by acting as their day-to-day technical contact. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises.

Monitor social channels and promptly address client inquiries. Multitask and navigate across multiple social media platforms. Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency. Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range. Continuously enhance the client experience.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

We are seeking a skilled Tier 2 Support Specialist to provide advanced technical support to end users and ensure smooth day-to-day IT operations; you will handle escalated support requests, perform hands-on troubleshooting, and contribute to continuous service improvement in a remote role.

Facilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional experience. Conduct thorough client research and communicate effectively with clients via email. Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices. You will help new business clients feel confident and well-supported, ensuring their journey with us begins on the right foot.

Serve as the first point of contact for potential and existing clients in the environmental restoration and pest control industry. Build strong rapport with clients by communicating with warmth, clarity, and empathy. Understand customer needs and recommend appropriate services ensuring a positive customer experience—all while helping drive sales conversions.

Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Demonstrate an in-depth understanding of products, functions, features and benefits. Assist with users via live chats, ensuring prompt and accurate responses. Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams. Manage institutional Telegram chats, providing high-quality support to institutional clients.

Redefining how modern enterprises defend against automation abuse, protects some of the world’s most sophisticated Fortune 500 organizations as a Technical Account Manager. Thriving at the intersection of deep technical problem-solving, proactive customer leadership, and strategic influence is key. Working directly with largest and most complex enterprise customers—owning their success, guiding long-term strategy, and resolving high-impact technical challenges across distributed architectures, web infrastructure, mobile environments, and security ecosystems.