Own implementations end-to-end, managing clients from Sales handoff through go-live, including project plans and launch readiness.
Manage technical setup including SFTP access, claims file validation, and partner with Engineering on advanced troubleshooting.
Lead client communications and coordinate internal partners to drive successful, on-time implementations.
Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego startup building AI-driven solutions to simplify reimbursement workflows.
Answer inbound customer questions by phone and email about policies, endorsements, renewals, and general servicing.
Pull and send documents like certificates of insurance, declaration pages, and proof of coverage.
Partner with licensed agents on complex issues and keep records accurate across CRM and carrier platforms.
NerdWallet provides clarity for financial decisions, including an insurance arm for quoting and comparing home, auto, umbrella, and flood coverage. The company fosters an inclusive, flexible culture that supports employee growth and well-being.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Provide financial counseling to patients on payment options, Medicaid eligibility, assistance programs, and self-pay responsibilities.
Analyze patient accounts and develop action plans to resolve outstanding financial obligations with empathy and professionalism.
Support patient inquiries through a financial services call center and collaborate effectively with a remote team.
This company provides patient financial counseling and support services for healthcare organizations. It fosters a patient-centered culture with a focus on empathy, collaboration, and professional development, offering a fully remote work environment.
Assist clients with coordinating travel arrangements for sporting events, including hotels, transportation, and packages.
Support event-related planning, scheduling, and itinerary coordination while communicating with clients on travel details.
Maintain organized records of bookings and provide follow-up support before and after travel or events.
Aisles & Abroad is a travel and events company specializing in sports travel coordination and event planning. They provide a supportive, collaborative team culture with structured onboarding and professional development opportunities.
Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service.
Provide details on hotel amenities, pricing, and availability to help clients choose accommodations.
Manage reservation changes and maintain accurate records, communicating professionally via phone, email, and messaging.
Aisles & Abroad is a travel services company that helps clients book and manage hotel reservations remotely. They foster a supportive team culture and offer flexible schedules, training, and travel perks to their employees.
Provide accurate, professional support to small-business banking clients in French and English.
Recommend suitable business banking products and financial solutions through needs-based conversations.
Work with internal partners to resolve complex issues and deliver a seamless client experience.
The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.
Research and book hotels, resorts, and vacation accommodations worldwide
Provide personalized travel recommendations and excellent customer service via phone, email, or online platforms
Manage reservations, special requests, and travel details accurately for a seamless booking experience
Aisles & Abroad is a travel company that helps clients book hotel and resort accommodations worldwide. It fosters a supportive, family-like culture with remote flexibility and training opportunities for aspiring travel professionals.
Partner with dedicated strategic enterprise customers to optimize their use of BlueCat products and services.
Perform quarterly health checks, troubleshoot network issues, and set up test environments to identify root causes.
Escalate issues to appropriate teams, provide after-hours support on rotation, and assist customers during maintenance windows.
BlueCat provides an Intelligent Network Operations platform that automates and simplifies network management, security, and optimization for large enterprises. Our global team is committed to a culture of collaboration, integrity, and innovation, and we are recognized as a Great Place to Work.
Act as a crucial link between global engineering teams and internal product developers, owning incoming technical issues and pinpointing root causes.
Identify whether issues stem from the product, infrastructure, or third-party integrations, and provide workarounds, bug reports, or escalations.
Capture insights and publish solutions following KCS principles, and share user feedback with internal product teams to shape future improvements.
JetBrains creates intelligent software development tools for developers and teams. More than 15 million users and over 300,000 companies rely on their products, and they foster an open and inclusive workplace welcoming everyone regardless of background.