As a Client Service Representative, you will be the first point of contact for new Business Wire clients. Customer-focused verbal and written communications, multi-tasking, time management and organizational skills are a must to succeed in this role with a high level of client and prospect interaction. You will be a key liaison between the sales team, newsroom and clients.
As a Customer Success Manager you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.
FatTail is seeking a Client Success Manager to join our Revenue Operations team. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.
Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity. Mentor and support junior team members to build overall team capability. Validate customer requirements through technical workshops. Define and communicate project plans and collaborate with Solutions Architects to design custom solutions.
The Senior Manager, Customer and Technical Support is a strategic leader responsible for optimizing the performance, scalability, and long-term sustainability of Certn’s Global Support operations. The Senior Manager will play a key role in setting strategy, influencing cross-departmental priorities, and ensuring that support-led insights inform product development, operational planning, and overall customer success. By proactively identifying opportunities for improvement and mobilizing the right resources, this leader helps ensure a seamless, responsive experience for Certn’s global customer base.
Ensure a successful onboarding track for new Easygenerator customers, helping them to reach their first success and milestones through onboarding sessions, training, and webinars. Engage and activate customers to aid the Customer Success team in renewals and expansions. Work with Customer Success Managers to monitor customer health, optimize the onboarding process, and advocate for customers internally.
Help customers understand the product, answer questions, clear up doubts about our meals and service, and solve day-to-day issues, making each of them feel unique and heard. You'll be part of an exciting, growing team designed to take our support to the next level. Not one day is alike and you'll be handling different cases that require time-sensitive responses.
This role is perfect for someone who thrives in a fast-paced environment, loves solving supply chain challenges, and has a passion for exceptional customer service, to join a dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.
A detail-oriented, customer-focused Guestworks Solutions Coordinator is needed to assist vacation rental homeowners in our Guestworks Program. You’ll be the primary point of contact for homeowners, helping them navigate account-related questions, financial statements, rates, and revenue insights. Your role will be administrative, ensuring homeowners receive clear, accurate, and timely support.
You will communicate primarily via our live-chat app, to screen patients remotely and provide teletriage services, appropriately escalating appointments to our online veterinarians. You will also offer pre & post appointment support to both our veterinary partners and pet parents in our general support channel.