Manage and prioritize Salesforce support case queues to ensure SLA compliance.
Troubleshoot end-user issues and perform administrative tasks like user provisioning and data corrections.
Create knowledge base articles and report on support metrics to improve self-service and performance.
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.
Serve as the primary point of contact for members, resolving account issues and providing personalized support across multiple channels.
Act as a subject matter expert for complex member scenarios and collaborate with cross-functional teams.
Protect member information and ensure compliance with privacy requirements while traveling periodically to clubs.
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world, with approximately 21.5 million members and 2,909 clubs. Their mission is to provide a high-quality fitness experience in a welcoming, non-intimidating environment, and their team values integrity, transparency, passion, respect, and excellence.
Act as the technical expert supporting customers using Zimperium's mobile security solution.
Troubleshoot and resolve customer issues through research, diagnosis, and collaboration with internal teams.
Maintain high customer satisfaction and take ownership of issues from resolution to documentation.
Zimperium is the world leader in mobile security, providing AI-driven, on-device protection for mobile devices and applications. They are a fast-growing company with a mission to empower secure operations in dynamic digital environments.
Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Own member support across both The Dispatch and SCOTUSblog, handling account issues, troubleshooting, and retention.
Moderate comment sections, handle member programming logistics, and route feedback to the right teams.
Turn inbox insights into friction reports, file bugs, and improve help content to reduce repeat questions.
The Dispatch is a member-funded publication covering politics, policy, and culture from a fact-based, conservative perspective. With over 40,000 members and ownership of SCOTUSblog, they prioritize reader-driven journalism over algorithmic influence.
Identify, analyze, and resolve workflow issues within customer support operations.
Document quality assurance activities and recommend corrective actions.
Assist in training initiatives to ensure compliance with QA standards.
BTSE Group is a leading global fintech and blockchain company building innovative technology and infrastructure for retail and institutional clients. The company fosters a culture of innovation and ambition, seeking motivated professionals to join its B2C and B2B teams.
Assist with theme park reservation requests and ensure accuracy.
Review booking details and send confirmations.
Maintain organized booking records and handle updates.
Aisles & Abroad specializes in travel and theme park booking services. They offer a supportive team environment with remote work flexibility and opportunities for growth.
Respond to emergency calls and coordinate measures for vehicle occupants after accidents.
Arrange roadside assistance and ensure customer mobility with replacement vehicles or hotels.
Assist customers in locating and recovering stolen vehicles using GPS tracking.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 10,000 associates at 36 locations support national and international customers, fostering a global and inclusive culture.
Engage members through inbound and outbound calls to encourage participation in care management programs.
Complete non-clinical assessments and identify health risks, care needs, and opportunities for clinical follow-up.
Help members schedule healthcare appointments and connect with appropriate resources and benefits.
This company provides care management support services to help members improve their health and well-being. They operate as a fast-paced remote call center environment with a focus on compassionate service and structured processes.
Lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion.
Oversee customer success, professional learning, product enablement, analytics, and support capabilities for K-12 districts.
Build trusted partnerships with district leaders and translate customer needs into scalable strategies.
The partner company specializes in K-12 education technology, helping districts improve student outcomes through effective implementation. It is a remote-first organization with a collaborative culture focused on meaningful impact.