Provide 3rd level Technical Support and problem resolution to field service and inside service representatives. Monitor and respond to field service Alert system. Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units. Coordinate field retrofit programs with worldwide Service organizations. Support new product development efforts by providing critical input and evaluation of design-for-service.
This opening supports NISC’s Mapping & Staking software products focused on NISC’s GIS solutions, empowering field technicians to easily update maps, staking sheets, and conduct equipment and location maintenance from a single interface. Support specialists work closely with members and software engineers to troubleshoot, research, and resolve issues within the software product.
Utilize digital 3D images from Cranial Technologies’ proprietary technology, Digital Surfacing Imaging ® (DSi ® ) to generate reports that are used to document the correction in the baby’s cranial asymmetry. These reports are an important part of DOC Band Therapy™ as they are utilized by our patient’s parents, physicians, and insurance team. Working with a dynamic group of employees who are passionate about the work they do and are dedicated to the babies we treat.
The Support Specialist will assist in building, maintaining, and troubleshooting cloud and on-premises infrastructure environments used for customer demos and engineering testing. This role involves ensuring high availability, collaborating with presales and engineering teams, and implementing automation to enhance efficiency.
As a Technical Support Specialist, you'll be the frontline hero ensuring our customers receive exceptional technical assistance with Eve's legal AI solutions by managing critical support tickets, resolving bugs, and facilitating feature requests. You'll also maintain our commitment to rapid response times and customer satisfaction.
Shape the future of Bounteous’ Cloud practice as Executive Vice President, Group Practice Lead. This high-visibility role blends strategy, partnership, and innovation to help clients accelerate digital transformation through cloud modernization, data intelligence, and AI enablement. In close collaboration with leaders across the organization, the EVP will define the Cloud practice’s strategic direction, deepen key partnerships, and cultivate the teams and capabilities that deliver measurable business impact for our clients.
As a Salesforce Senior Solutions Architect, you will lead clients and project teams, translating business challenges into Salesforce solutions. You will provide guidance on industry and Salesforce best practices, understand client needs, and design solutions. You will mentor teams, enforce governance, and deliver solutions that blend strategic vision with leadership.
The right candidate is someone who has deep expertise in cloud architecture and is passionate about working with our customers, partners, and colleagues to drive innovation forward. You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more. You will translate customer requirements and into a workable backlog of tickets for engineers.
Keep our internal systems running smoothly—supporting our end users, managing devices, identity & access, SaaS tools, and collaborating with Ops and Engineering to maintain a high-velocity, secure environment. Provide support for Mac users globally, manage onboarding/off-boarding, administer identity and perform security hardening for laptops and SaaS systems. Troubleshoot issues, automate routine IT tasks, maintain documentation and collaborate with infrastructure and security teams.
The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager and is a key stakeholder in incident response, troubleshooting, network planning and procedures development. This position requires system network and design expertise, for conducting high level systems analysis, planning, and coordinating installations and deployments.