Remote Information technology Jobs • Customer Service

Provide application support to Enterprise Health/MIE customers across all product lines, serving as the central customer service contact for existing clients. Responsibilities include answering questions, escalating priority issues, and providing ongoing training to users. Will consult with customers on EMR optimization efforts and perform complex configurations to improve workflow efficiencies.

As a member of the Managed Services team, the Dynamics 365 Finance and Operations (ERP) Support Consultant will help MCA Connect deliver world-class customer service. The Support Consultant will own the issue and work with customers, partners, and team members to deliver a resolution. The Finance Support Consultant’s primary focus will be assisting customers with the Financial and Project modules.

We are seeking an experienced Tech Support Analyst to provide high-quality, in-person technical support for our Charlotte office and remote user base. This is not a Service Desk role — the position requires hands-on end-user support, including troubleshooting, hardware/software maintenance, and system imaging using SCCM. The ideal candidate will have a strong background in SCCM, ServiceNow, and Windows-based environments.

Provide comprehensive support to end-users and managing network operations within customer environments. Handle a variety of tasks, from resolving workstation issues and performing basic server and network administration to managing and supporting Microsoft 365. Assist with user administration, configure new workstations and peripherals, address security concerns, manage software updates, and offer technical guidance.

The Service Desk Specialist's role will utilize advanced troubleshooting knowledge to quickly and effectively resolve client computer and account-related issues. This involves receiving new and escalated requests, prioritizing, documenting, and actively resolving end-user help requests. This particular role will help to cover our weekend support, working two 12-hour shifts on the Saturday and Sunday, and two 8-hour shifts on Monday and Tuesday.

As Head of Product Support for Asia, you will lead regional support for Veeva applications, building and scaling the team across Asia and managing leaders and support engineers in a remote environment in Japan, Korea, and Australia.

The Project Manager is responsible for acting as the single point of contact and management for multiple client orders; including on-going client interaction, timeline and critical task management. The candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized. We’re hiring for this role in Latin America.

This role provides advanced technical support for users, serving as the primary resolution point for complex IT issues, ensuring secure, reliable, and effective troubleshooting. The technician performs Windows Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT security policies. This position requires strong technical troubleshooting capabilities and excellent communication skills.

Perform thorough research and analysis of existing software to fully understand current performance with that of desired and expected performance. Clearly identify any gaps that may exist between current and future systems. Manage implementation projects through full lifecycle. Build project plans, identifying issues and risks, while recommending possible issue and risk mitigation strategies.

Join Twilio's End User Computing and Operations team as a Level 2 Technical Support Engineer, providing essential support to our global Twilions. As an escalated role from L1, you will be the go-to resource for technical support, ticket triaging, and troubleshooting Twilions' devices and software technologies across various service channels. Responsibilities encompass onboarding, offboarding, documentation creation, and ensuring a high level of customer satisfaction.