Act as customer advocate, triaging, and resolving issues and escalating support issues to appropriate personnel. Provides primary support of software and hardware Access Control solutions to company store locations. Works closely with 3rd Party Vendors on troubleshooting complicated support issues.

Provide front-line support for Dynamics 365 applications, assisting end users with technical issues and queries as an initial point of contact resolving basic issues, aiming for a high level of customer service and efficient issue resolution.

This position deploys software upgrades, patches, and fixes remotely using the BD Remote Services Support (RSS) and BD Provision Portal software solutions on customer medical devices. The position is accountable to work cross functionally in a team environment across multiple geographies and time zones.

Oversee and enhance the organization's training and development initiatives by configuring, maintaining, and managing all aspects of the LMS. Responsible for user accounts, permissions, and system updates, also assisting with troubleshooting technical issues.

The Application Support Analyst will assist customers to effectively utilize Elite 3E software to meet their firm’s business objectives. The role provides Application Support for Elite’s 3E product in a project-based environment focusing on accounting. This position will support EMEA Business Hours covering a 5-day working week including one Saturday or Sunday.

We are seeking a dedicated and detail-oriented L1 Technician to join our IT support team to provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues. Responsibilities include troubleshooting, installing, and documenting support requests.

Responsible for medium to complex application administration related to fleet management, output management, and scanning software solutions, and leverage expertise to build strong relationships with client IT administrators and deliver exceptional service to multiple accounts.

As a Help Desk Technician, you will answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. You'll provide professional customer service and timely resolution or escalation of issues, accurately log all service requests, and exercise patience and professionalism during stressful situations.

The IT Support Representative will provide technical support to franchise owners, Home Office employees, and international franchise partners by troubleshooting issues, scheduling support, coordinating with vendors, and creating documentation to ensure smooth operations and efficient service delivery.

This is a hands-on role that will include advanced support for our employees around the world. The IT Support Specialists of HackerOne interact with more employees across the organization than almost any other role in the company. Solving problems, learning, and building relationships across departments.