Remote Information technology Jobs • Customer Service

We are looking for a highly motivated Alert Support Specialist to join our Engineering team and you will be responsible for monitoring, triaging, and responding to system-generated alerts across client environments, playing a key role in ensuring the performance, stability, and security of IT systems.

Responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. Dedication to quality and customer satisfaction are critical success factors for this position.

The role of ERP Project Coordinator includes the coordination and guidance of existing customer requests and engagements that involve ad-hoc services, additional training and support, customization work, and small optimization engagements. The ERP Project Coordinator will work closely with the Professional Services Managers with consultant staffing, consultant scheduling, and consultant skills inventory required to best serve customer project and engagement needs.

The Epic Applications Analyst I at St. Charles Health System is responsible for planning and executing all facets of the life cycle for the Epic applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system.

The Service Desk Analyst will function as first-level support for our client’s end users, networks, and server issues troubleshooting software, hardware, and operating system issues while creating detailed documentation of issues and taking incoming phone calls and emails from clients who are experiencing issues.

The Level 2/3 Engineer role is a generalized support role. The role is a mixture of dealing with support request tickets via Freshdesk and N-Central RMM, escalated tickets from L1 team members or delegated by the service desk manager. The L2/L3 Support Engineer undertakes diagnosis and troubleshooting for intermediate to complex level issues, and actions basic customer and team member requests.

The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meet timelines, and act as liaison between client and other MeridianLink departments.

The Implementation Technician will be entrusted with the critical task of setting up customers within PAR Ops products and services, with a particular emphasis on the +Recovery and Delivery products. This role involves collaborating closely with customers to configure the product, conducting initial training sessions, and troubleshooting using a variety of methods and tools. The Implementation Technician will seamlessly transition between roles that encompass new customer setups, monitoring, and support activities, ensuring that the +Recovery and Delivery products are operating optimally.

This is a flexible/as NEEDED REMOTE Contract position. The Flexible Remote Help Desk Agent is responsible for providing Help Desk support to our customers, delivering an excellent customer service experience by being a trusted advisor, listening & understanding client needs, and solving problems. You will answer phones/chats, provide support via various channels and research information to resolve issues. You will also log calls, route tickets, and update the CRM.

As a Technical Services Specialist at PAR Technology, you will manage a portfolio of tier 2–4 client accounts, providing high-quality technical support and proactive business guidance. You’ll act as a trusted advisor to enterprise clients helping them maximize the value of their POS, back-office, and payment solutions. This includes delivering training, supporting post-implementation projects, and identifying new product features that drive efficiency.