Provides guidance and assistance to end users with basic technology related issues. Responsible for identifying source of incident and issues including detection of system, application or performance degradation or unavailability. Triage, diagnose and remediate problems using existing troubleshooting documents as well as own knowledge of technological equipment and operations.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.
Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.
Provide daily support to end users ensuring resolution of Power BI incidents. Analyze and identify solutions to complex issues in Power BI. Record technical issues and document findings to create user guides.
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.
Understand and articulate business objectives by building relationships with cross-functional stakeholders. Develop business cases, identify opportunities and recommendations that leverage automation and systems-based solutions. Manage backlogs, inbound requests and bug management to support development resources.
Tonal is building the world’s most intelligent fitness system and is changing the fitness and health industry to become more personal and accessible.
Interact with customers to identify and resolve technical issues efficiently and professionally.
Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.
In this role, you’ll contribute to strategic IT development projects that power Ponsse’s global operations. Work closely with several stakeholders to define business requirements and manage RFP processes. Your work will be guided by release manager and project managers.
Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines that focuses on succeeding with their customers and oriented to people.
Design and administer networks based on Cisco, Arista and Huawei technologies. Develop and implement Ansible and AWX playbooks for swift network device provisioning. Provide 24/7 on-call support, promptly addressing and resolving network incidents.
We are a leading trading platform that is ambitiously expanding to the four corners of the globe.