Leads a team of managers to drive growth and client experience goals.
Collaborates with other regions to align sales and service strategies with business objectives.
Analyzes financial reports to identify opportunities for business improvement and customer satisfaction.
The OTIP Group of Companies (OGC) believes that something special happens when employees feel valued, supported, and included. They put their people at the center of everything they do and are growing their way into a future that reimagines what it means to deliver meaningful benefits support and service.
Hire and lead high-performing teams for revenue cycle operations.
Drive RCM KPIs by addressing claim-level issues alongside billing teams.
Build and scale the department using playbooks and data management frameworks.
Candid Health helps clients with revenue cycle operations. They appear to be a mid-sized company that values growth, excellence, and close collaboration through valuing equity in their compensation package.
Execute on global expansion strategies across operations and new markets.
Jobgether is connecting candidates with companies. They use AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Manage workflow queues and systems while meeting service level agreements.
Develop, revise, and implement efficient processes and procedures.
Manage personnel issues, staff conflicts, and performance.
Jobgether is a platform that connects job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Develop and standardize multimodal enablement programs to ensure consistent execution and high-impact skill development across all CSM tiers.
Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership.
Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks.
MagicSchool is the premier generative AI platform for teachers. They are a fast-growing company that is working towards real social impact with more than 7 million teachers from all over the world on their platform.
Support operational excellence for strategic partners across Canada.
Optimize systems and processes to enhance performance and service quality.
Act as the primary point of contact for external agents and internal stakeholders.
Jobgether is a company that uses AI to ensure job applications are reviewed quickly and fairly. They objectively match candidates to roles and provide a shortlist to the hiring company.
Own and manage multiple call center projects across 8 international markets.
Drive the transition from local call center management to a global, standardized operating model.
Ensure delivery against agreed outcomes, timelines, and quality standards.
Docplanner Group aims to help people live longer, healthier lives. They connect 24 million patients with 280k doctors across 13 countries, offering marketplaces, SaaS, and AI tools that simplify daily tasks and help healthcare providers work efficiently.
Regularly monitor and conduct evaluations of interactions.
Provide in-the-moment coaching to Advocates to improve their performance.
Ivy Rehab provides world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Their culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Build the Ops vendor management program from the ground up.
Lead oversight for third-party service partners, ensuring strict alignment with KPIs.
Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.
Alma simplifies access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. They are available in all 50 states, with over 20,000 therapists in their growing network.
Business Performance Management: Development and maintenance of reports, dashboards and analyses to create transparency.
Strategic Analysis & Derivation: Identification of opportunities, risks and levers for increasing efficiency along the entire fulfillment value chain.
Initiatives & Projects: Independent conception, prioritization and control of strategic initiatives - from analysis to implementation in the team.
Enpal's goal is a solar system on every roof, a battery in every house, an e-car in every garage and a heat pump in every home. As the first green unicorn in Germany and the fastest-growing energy company in Europe, they are driving forward their mission of green energy for all.