This role will transform our Public Cloud Operations into a consolidated efficient organization across all operations disciplines and be responsible for implementing our AI foundation. Drives resolution of strategic issues affecting current and future business. Accountable for core operational processes and insures continual operation of core business processes.
As a Supervisor of Referral Support Advocacy, you will lead a team that provides amazing care, and produces better health outcomes for patients. You'll develop a team of highly engaged Referral Support Advocates and ensure a high quality patient experience within our service level agreements. You will lead your team through changes to ensure their ongoing success in the quickly evolving healthcare industry.
This position will be overseeing the day-to-day operations of the Consolidated Scheduling Team, which is responsible for inbound patient phone calls related to scheduling new patient appointments. This team serves as the first point of contact with Hanger Clinic patients. The role involves reviewing performance metrics, collaborating with management, ensuring staffing decisions support operational success, and working on process improvement.
The Strategy & Operations Lead or Manager will oversee, coordinate, and manage strategic operational initiatives to ensure efficient and effective implementation across the organization. This role requires strong leadership, excellent organizational skills, and the ability to work collaboratively across departments to meet business objectives, improve operational efficiencies, and deliver measurable outcomes.
You will play a critical role in the long term success of client relationships by bridging the gap between Client Success and Member Care. You will partner with Client Success and Member Care leaders to resolve issues and proactively get ahead of issues before they occur. You will lead through influence and drive measurable results.