The Customer Care Program Manager will drive strategic growth and operational excellence across all product categories on the Care Team. This role involves working closely with care teams to understand challenges and develop scalable solutions. Immersion in live operations is critical for identifying root problems and influencing product and process development.

Own the success of customer implementations and expansions, guiding projects from kickoff to go-live as a trusted advisor and project leader. Drive results by coordinating teams, managing risks, and keeping projects on track — always communicating clearly with customers and internal teams. Be the voice of the customer, building strong relationships, solving problems proactively, and making sure our products deliver real operational improvement.

This role involves leading and overseeing the strategy, daily operations (staffing, production, scheduling, budgets) and general excellence of Simply Recipes and The Spruce Eats. Reporting to the SVP & Associate Group GM, this position works collaboratively with editorial, marketing, and product to develop short- and long-term growth strategies. Effectively communicates and translates strategy to both upper management and the editorial team.

The Security & Risk CXO function plays a critical role in protecting both Wealthsimple and its clients. As Director, Security & Risk CXO, you will lead a high-performing, cross-functional group responsible for fraud investigations, card disputes, client experience, document verification, and collections. This role involves building and optimizing workflows, owning performance outcomes, and partnering with Product, Engineering, and Compliance.

Delivering on best-in-class central monitoring, while driving financial/headcount efficiencies, and increasing flexibility to rapidly respond to shifting business needs. Partnering with study teams to drive the implementation of the aggressive execution strategies. The candidate will contribute to ongoing development/advancement/improvement of the RBQM systems and ensure compliance with corporate and divisional policies and procedures.

Lead a strong customer-centric culture, helping customers with their personal financial lives. Lead teams to ensure great service, maximizing efficiencies. Coach and develop Team Managers, ensuring quality and compliance. Interpret performance data to drive Operational Improvements. Lead key projects and help shape the future for People, Business and Customers.

Seeking a dynamic and proactive Head of Global Fulfilment to optimise and streamline Nivoda’s fulfilment operations around the world. Responsible for ensuring a fast, effective and efficient experience and high customer satisfaction. Will manage a 75+ person team across North America, Europe, Africa, Asia Pacific and ANZ, and be responsible for operating efficiency, automation, and delivery reliability.