Act as the nerve center of Marketing Services' ClickUp queue, catching blocked tasks and chasing missing information to prevent missed deadlines.
Build and maintain ClickUp dashboards for real-time task visibility and serve as the default source of truth for campaign status.
Establish repeatable traffic management processes, distinguish systemic bottlenecks from individual stuck tasks, and surface them to leadership with data.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout. They are a global, remote-first team supporting 700+ practices nationwide.
Manage multiple projects and initiatives by developing project plans, timelines, milestones, and tracking deliverables.
Develop and maintain documentation, SOPs, workflows, and operational playbooks to ensure alignment across teams.
Create dashboards, reports, and executive briefings to communicate project status, KPIs, SLAs, and program performance.
A global technology and entertainment company operating at scale across multiple regions. They focus on large-scale corporate security systems and operational excellence within a collaborative, cross-functional environment.
Lead organization-wide process clarity, operational improvement, systems governance, and strategic execution across business and technology teams.
Apply Lean Six Sigma methods to map processes, identify root causes, and drive measurable improvements in efficiency, risk reduction, and business transformation.
Partner with Finance, Technology, and functional leaders to build governance, automation roadmaps, KPI frameworks, and a continuous improvement culture.
Myriad360 is a company whose mission is to challenge and enable employees to achieve great things, with core values of empathy, ambition, and ownership. It is consistently listed among Inc and Crain's 'Best Places to Work' and fosters an inclusive, transparent, and candid culture.
Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics.
Lead a team of services operations specialists responsible for daily processes, including month end revenue, invoicing in our PSA, and performing SOW Redlines.
Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system.
Smartsheet provides a no-code platform that unifies collaboration, workflows, and content management for enterprises, now integrating AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation and impact, supporting employees with flexible work, professional development, and comprehensive benefits.
Own and continuously improve operational processes that support Ro's frontline teams, partnering cross-functionally to increase efficiency and consistency.
Run day-to-day onboarding for clinical and non-clinical frontline teams, delivering a seamless new hire experience with multiple internal teams.
Own and operate the support desk for frontline teams, resolving tickets within SLA and strengthening self-service to reduce recurring needs.
Ro is a direct-to-patient healthcare company providing telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in Health Care, New York, and for Women and Parents.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Lead multiple Team Leads overseeing credentialing operations, ensuring efficiency, accuracy, and compliance.
Own client health KPIs, drive performance metrics, and resolve escalations to ensure SLAs are met.
Partner with internal teams to optimize workflows, implement process improvements, and ensure business continuity.
CertifyOS builds the data infrastructure that powers modern healthcare by automating provider licensing and credentialing. Backed by leading investors, they have a high-ownership team focused on solving real infrastructure problems for millions of patients.
Lead the design and delivery of AI-optimized workflows and role evolutions across divisions.
Drive stakeholder engagement and change enablement to ensure adoption of redesigned processes.
Own metrics, feedback loops, and continuous improvement for work redesign initiatives.
Mercury Insurance is a provider of insurance solutions, helping people reduce risk and overcome unexpected events. The company has been in business for over 60 years and values a collaborative, inclusive culture with a focus on professional development.
Own Applied Epic configuration, deployment, and user training across agency teams.
Drive operational excellence by standardizing workflows and fixing process gaps.
Lead post-acquisition integration and strategic projects to support scaling.
Our client is a private-equity-backed retail insurance agency platform serving individuals and small businesses across the Southeast. The business is acquiring, integrating, and growing local agencies with the goal of becoming a best-in-class insurance organization and scaling meaningfully over the next several years.
Build and improve sales team operations by mapping out deal processes and creating repeatable workflows.
Own forecasting, performance reporting, and dashboards to give leadership clear visibility.
Manage account assignments, sales compensation design, and maintain Salesforce CRM data accuracy.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and groups representing 1.8M+ travelers. We're a fast-growing company recognized as one of Fast Company's Best Workplaces for Innovators and Built In's Best Places to Work, with a culture of ambition and high-caliber colleagues.