Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Drive strategic, multi-year growth across large enterprise accounts as a trusted advisor to executive leadership.
Own end-to-end enterprise sales cycles, from executive discovery through close and expansion.
Engage CIOs, CISOs, and VPs of IT to position Veeam as a strategic partner in cyber resilience.
Veeam is the Data and AI Trust Company, helping organizations ensure data and AI are understood, secured, and resilient. Headquartered in Seattle with offices in over 30 countries, Veeam protects over 550,000 customers worldwide.
Lead, mentor, and develop the client services team to drive high performance and accountability.
Design and enforce repeatable protocols across the client lifecycle to increase LTV and net revenue retention.
Lead expansion beyond Amazon into additional marketplaces and retail media channels like Walmart, TikTok, and Ulta.
Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. It is a small to mid-sized agency with a culture built on trust, curiosity, and collective expertise.
Drive campaigns and programs that keep customers engaged, informed about new features, and aware of the full value of the platform.
Build and scale Absorb Academy as the flagship customer education experience, creating certification programs and onboarding paths that drive product adoption.
Own programs that drive product adoption across the customer base, partnering with Product to identify usage gaps and build adoption playbooks.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI and an unwavering commitment to innovation.
Manage a portfolio of strategic customer accounts, driving renewals and identifying expansion opportunities.
Build trusted relationships with IT stakeholders and provide consultative guidance on Microsoft 365 governance.
Collaborate cross-functionally with sales, product, and support teams to ensure customer success and retention.
ShareGate provides solutions for Microsoft 365 governance, automation, and adoption, helping organizations maximize the value of their technology investments. The company maintains a collaborative culture that emphasizes innovation, experimentation, and professional growth, with a global team and flexible work arrangements.
Drive best-in-class account management to achieve revenue and net margin growth across Walmart.
Develop and execute strategic plans to gain market share for both retailer and SharkNinja.
Manage customer profitability, promotional spending, and omni-channel goals through cross-functional collaboration.
SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions. With over 4,100 associates, the company fosters an 'Outrageously Extraordinary' culture that pushes boundaries and drives innovation.
Manage an assigned portfolio of Insight Service Provider partners and conduct proactive outbound partner engagement.
Identify and qualify VMware displacement opportunities to generate new sales pipeline.
Support execution of Red Hat's virtualization strategy through migration assessments and technical workshops.
CGS empowers global enterprises with innovative business applications, enterprise learning, and outsourcing solutions. With over 40 years of experience, the company fosters a collaborative and inclusive work environment.
Oversee contracted operations to ensure client needs are met while managing a team.
Lead employee lifecycle including hiring, training, and performance management.
Manage financials including P&L, invoicing, and budget.
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. It is a global organization that delivers sustainable solutions with a focus on reducing complexity and driving audience connections.
Drive customer retention and growth by securing renewals and identifying upsell opportunities.
Build trusted relationships with stakeholders across all levels of higher education institutions.
Act as the customer’s voice internally to inform product and go-to-market strategies.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. The company fosters a remote-first culture with a diverse community of team members across 35 countries, prioritizing collaboration and well-being.