Serve as the internal subject-matter expert for sportsbook mechanics, including odds formats, settlement logic, rulesets, market types, and exception handling.
Draft, maintain, and refine sportsbook support policies, bet settlement SOPs, escalation paths, and help center documentation.
Manage complex or sensitive customer cases related to bet results, market disputes, voids, partial payouts, or trading adjustments.
Magic Eden is breaking down barriers to make Web3 intuitive, accessible, and magical by leading the charge to redefine the onchain experience. They are backed by top-tier investors and building a future where trading is seamless and digital ownership is universal with a global team of passionate and talented people.
Provide high-quality customer support to players, resolving casino-related issues quickly and effectively.
Troubleshoot account matters including deposits, withdrawals, bonuses, and gameplay irregularities.
Work closely with operations, risk, product, and engineering teams to identify and escalate edge cases.
Magic Eden is breaking down barriers to make Web3 intuitive and accessible, operating both the #1 Bitcoin dApp and the #1 NFT marketplace. Backed by top-tier investors, they're building a future where trading is seamless and digital ownership is universal, with a global team of passionate and talented people.
Handle telephone calls on demand and facilitate language communication.
Provide superior customer service and adhere to confidentiality standards.
Complete training and participate in ongoing Quality Assurance monitoring.
Yupik is part of LSA's network and provides telephonic interpretation services. LSA is passionate about helping people thrive in an increasingly global environment.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
Be the first point of contact for customers, helping them navigate the platform and troubleshoot technical issues.
Respond to customer inquiries via inbound messages in both Chinese and English.
Provide top-tier customer support and swiftly spot and solve any issues.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. They support over 50 languages in more than 90 countries and work with startups and Fortune 500 companies.
Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products.
Respond to potential customers via chat, email, direct messages, and app store review sections.
Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo.
BrickBrands provides 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures. The company is fast-growing and embraces diversity and inclusivity, creating opportunities for brands and communities to speak.