Provide positive and welcoming responses to client communications via phone and email.
Coordinate service tickets, dispatch onsite resources, and monitor workflow to ensure timely completion.
Triage tickets, audit completed work, and follow up on client updates using ConnectWise.
Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.
Actively monitor account health using structured scoring to identify risk early.
Drive adoption of contracted features to ensure clients get real value.
Manage full renewal cycle and identify expansion opportunities.
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.
Assist clients with booking requests, scheduling, and reservation coordination.
Communicate with clients via email, phone, and messaging platforms to provide updates and support.
Accurately enter, update, and maintain client information and booking details.
Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. We prioritize organization, responsiveness, and a high standard of client experience across every interaction.
Partner with CSMs to shape customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimization opportunities, and best-practice pathways across Unit4 solutions.
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations with over 40 years of heritage. We are an agile, fast-growing company that empowers people with autonomy and a focus on meaningful work.
Partner with customers to align with their desired business outcomes and enable them on existing use cases.
Act as the GitLab liaison, collaborating with cross-functional teams to ensure customer success and satisfaction.
Own a book of assigned customers, focusing on increasing adoption, retention, and growth.
GitLab is an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and accelerate digital transformation. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab has a high-performance, values-driven culture that embraces AI as a core productivity multiplier.
You will respond to and resolve customer queries through all channels, enabling customers to get the most out of Paddle.
You will escalate advanced queries to appropriate internal channels.
You will continuously improve your knowledge of Paddle products to grow in your role.
Paddle offers SaaS companies a different approach to payments infrastructure as a Merchant of Record. They are backed by investors like KKR and serve over 6000 software sellers in 245 territories globally.
Manage creative request intake, scoping, sprint scheduling, and remove blockers to keep projects on track.
Communicate clearly about scope, capacity, and tradeoffs with creative and non-creative stakeholders.
Use AI-assisted tools like Claude Code to build and improve internal capacity planning systems.
Kit is an email-first operating system that helps creators grow and monetize their audience through a marketing platform. We are a 100% independent and remote team committed to helping creators earn $1 billion, with a product our customers love.
Employee Navigator Administration including setup, configuration, and maintenance of client groups, plans, and EDI feeds.
Client Servicing for new hires, terminations, QLEs, and coverage questions.
Data Collection and Submissions for carrier and PEO submissions with follow-up.
Wing is a company redefining the future of work by providing one-stop shop services for companies to build world-class teams and automate operations. They are currently hiring for a part-time remote Healthcare Virtual Assistant for a health insurance benefits agency client.
Promptly respond to customer inquiries via email, chat, and phone, resolving issues to ensure a positive experience.
Provide clear information about MoneyHero's products and services, escalating complex issues as needed.
Maintain accurate records, adhere to policies, and collaborate with team members to achieve department goals.
MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.
Coordinate booking requests and reservations with accuracy and attention to detail
Communicate confirmations and updates to clients to ensure a smooth experience
Maintain organized records and monitor timelines to complete all arrangements on schedule
Deidre offers booking coordination services for clients. The company provides a supportive, collaborative remote team environment with opportunities for growth.