As the Head of Customer Solutions, you are responsible for overseeing a talented team that manages customer implementation, support and enablement. This expansive role oversees a significant portion of the customer’s post-sale journey, including customer renewals. Ideal candidates have direct experience building high performing teams that obsess over improving every part of the customer’s experience with Esper.
Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. Research, assist, resolve, and deescalate inquiries pertaining to loyalty reward accounts, while updating participant information in propriety systems.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life. You will connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues.
As a Seasonal Benefit Customer Service Representative, you will help plan participants through the enrollment process and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience, providing customer service in a remote work environment.
Drive the success of Fortune 500 customers by owning the customer relationship from adoption to renewal and expansion. Drive product utilization, optimize configuration to maximize value, advocate internally for product improvements based on customer feedback, and showcase business impact to customer executives in the form of Business Reviews.
This key leadership role involves developing and executing strategies to ensure customer success and satisfaction. The individual will lead a team that drives trial conversion, adoption, retention, and growth through exceptional customer experiences, from trial to paid conversion to advocacy.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. You will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.
As a Support Specialist, you’ll play a key role in delivering high-quality support experiences that help our customers achieve success across our full suite of products. You’ll spend the majority of your time supporting customers and work cross-functionally to surface insights, resolve complex issues, and help shape the customer experience.
As the Manager of Customer Success, you’ll play a key role in leading the Customer Success team within VLogic to ensure client satisfaction and retention, drive product adoption, and contribute to revenue growth. You’ll be the expert in building strong relationships with clients and developing strategies to maximize value for our customers. You’ll work with the CSM team and cross-functionally to address client needs and feedback.
The Customer Support Representative-Remote interfaces with customers via inbound/outbound calls/chats/emails or through the Internet. This position provides customer service support and resolution of non-routine problems regarding client's product or services, delivering expert customer experiences.