Provide CRM-related services to campus partners, including Slate system implementations and communications development.
Engage virtually with partners using web-calling services, leading conversations and demonstrating concepts.
Manage sensitive student data, maintain confidentiality, and provide feedback to improve company offerings and brand.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, offering innovative solutions for higher education.
Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata's utility products.
Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
Collaborate cross-functionally with internal teams to ensure seamless project handoff and maintain high client satisfaction.
Entrata is a global leader in AI-driven property management technology, providing an operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.
Execute, manage, and optimize online biddable media campaigns and programs for agency clients.
Develop and maintain client relationships through exceptional service, formulating proposals and providing performance insights.
Troubleshoot pre-production and live campaign issues while working with media partners to ensure accurate platform implementation.
Nimble Talent is an industry leader in providing expert talent solutions across the ad industry, delivering high-impact results to the biggest brands and agencies worldwide. They operate with a remote workforce across 31 states and 7 countries and foster a diverse, inclusive, and collaborative culture.
Lead customer onboarding and implementation engagements that accelerate time-to-value.
Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.
Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Support at-risk students through personalized, proactive outreach to address barriers impacting success.
Develop individualized support plans, coordinate interventions, and provide consistent follow-up.
Assist in live support services, tracking attendance and MTSS data to strengthen student engagement.
OpenEd is opening the world to every learner, providing customized world-class education and resources to over 100,000 students. With a strong culture and an eNPS in the top .1% of technology companies, they are a growing, mission-driven team committed to empowering families.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.