Identify, outreach, and enroll eligible individuals into the program through phone, text, email, and in-person at partner locations.
Build trust through empathetic communication and meet key enrollment metrics to support underserved communities.
Leverage bilingual skills (English/Spanish) to connect with individuals experiencing serious mental illness, homelessness, or high medical needs.
Pair Team is an innovative, mission-driven company reimagining how Medicaid and Medicare serve underserved populations through whole-person care. They are one of the largest Enhanced Care Management providers in California with a collaborative team of clinicians, social workers, and technologists.
Resolve escalated customer cases through advanced troubleshooting and cross-functional coordination.
Serve as the primary escalation point and mentor for Tier 1 support agents.
Identify systemic issues and collaborate with teams to improve customer experience and workflows.
Scout Motors is reviving the iconic Scout vehicle by developing electric and hybrid SUVs and trucks. The company fosters an inclusive, entrepreneurial culture and is building a new team from the ground up.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Accurately process ticket exchanges, ensuring fares are calculated correctly to avoid quality errors.
Assist agents with questions about ticket/change applicability and monitor queue and email requests in a timely manner.
Deliver extraordinary customer service to internal clients by sharing expertise and providing consultative service on ticket applicability and costs.
At ALTOUR, we believe people are the driving force behind every meaningful connection. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group.
Respond to inbound customer calls and provide exceptional service for financial products.
Manage customer inquiries, payment processing, and account updates.
Maintain high-quality communication and adaptability in a remote, fast-paced environment.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. It is a values-driven organization with a focus on inclusion and culture, employing a diverse workforce.
Respond to customer inquiries via phone, email, chat, or other channels in a timely and courteous manner.
Resolve customer issues efficiently while maintaining high satisfaction and documenting interactions accurately.
Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores.
Sagility combines industry-leading technology and healthcare domain expertise to optimize the member/patient experience through clinical, case management, and analytics services. With over 25,000 employees across 5 countries, the company fosters a culture of customer-centric support and professional growth.
Handle 4–6 simultaneous inbound chats, maintaining accuracy and response timeliness across all active sessions.
Qualify customer needs by gathering key information and routing them to the appropriate department or licensed agent.
Answer general insurance questions and provide guidance on website navigation, plan viewing, and enrollment processes.
eHealth is a health insurance marketplace that helps consumers find, compare, and buy health insurance online. The company fosters a diverse and innovative culture where team members support one another in solving challenges.
Resolve post-print issues by working directly with customers over live communication channels to identify and troubleshoot design file problems.
Serve as a cross-departmental liaison, handling initial triage for quality and replacement orders while ensuring a seamless customer experience.
Navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread, and edit design files as needed.
Minted operates a marketplace that empowers independent artists to sell and scale their work, bringing unique design to consumers worldwide. The company employs over 350 full-time employees and fosters a culture of creativity and collaboration.
Provide friendly, empathetic support to customers via phone, email, and chat regarding their orders and health products.
Take full ownership of customer concerns and resolve issues proactively from start to finish.
Deliver a best-in-class experience while thriving in a fast-paced virtual environment.
Koala Health is a fast-growing veterinary pharmacy delivering medications and health products directly to pet parents. We are a mission-driven, supportive, close-knit team reimagining pharmacy care for pets and their people.