Provide outstanding technical support and customer service across multiple channels.
Troubleshoot and resolve customer issues effectively while documenting interactions.
Build positive relationships across teams and meet performance metrics.
Higher Logic provides software solutions that help organizations build engaged communities. The company fosters a culture of collaboration, continuous learning, and exceptional customer service.
Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.
Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Manage end-to-end order fulfillment, export coordination, and claims resolution processes.
Serve as a critical connection between customers, sales teams, logistics partners, and internal supply chain functions.
Analyze service issues to identify trends, recommend improvements, and reduce future operational disruptions.
The partner company operates in the health and nutrition sector, focusing on customer satisfaction and operational excellence. It offers a supportive work environment with opportunities for professional growth and development.
Lead a team of customer success professionals to ensure high-quality service delivery and client satisfaction.
Build and maintain strong relationships with customers, stakeholders, and internal teams to promote trust and long-term partnerships.
Develop and implement customer success strategies that improve satisfaction, retention, and service outcomes.
The company provides services focused on customer success and operational excellence. It is a remote-first organization that values collaboration and professional development.
Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
Process bookings and payments while ensuring accuracy and compliance with company policies.
We specialize in creating unforgettable cruise experiences by offering expert travel planning services. We are a trusted name in the travel industry, committed to exceptional customer service and seamless booking experiences.
Handle customer calls and process orders with professionalism and accuracy.
Resolve issues and escalate when needed to ensure positive experiences.
Maintain records and meet productivity goals in a fast-paced setting.
This company is seeking a Customer Service Representative to support customers through accurate, timely, and professional service interactions. The environment is fast-paced, collaborative, and values service excellence, though the team size is not specified.
Assist clients with travel planning, research, and itinerary building.
Communicate with clients to understand their needs and collaborate with certified travel agents.
Attend virtual training sessions to gain certifications and maintain client records.
We provide travel assistant services to clients, helping them plan vacations and travel experiences. We offer a supportive team environment with flexible remote work and full training provided.
Oversee delivery of services across assigned portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast and track recurring service engagements.
Drive adherence to best practices, advocate for customers, and manage engineer workload.
NWN is an AI-powered technology solutions provider for North America's most innovative public and private organizations. With over 1,000 experts and a customer-obsessed culture, the company has earned a 75 Customer Net Promoter Score and an 86 Employee Net Promoter Score.
Provides front-line technical support for high-visibility partners 24/7/365, ensuring issue intake, triage, and resolution.
Documents and prioritizes incoming issues, follows escalation procedures, and collaborates with Technology, Client Services, and Partner Integration teams.
Maintains operational continuity and meets contractual SLAs while delivering exceptional partner support experience.
U.S. Bank is a financial institution that helps customers and businesses make better financial decisions and supports community growth. It fosters a culture where each person's unique potential is valued and encouraged.