Manage a high-touch book of business of up to 50 accounts, driving contract renewals, upsells, and executive relationships to achieve NRR ≥110% and <8% churn.
Lead a Solutions team to handle tactical account management while developing playbooks, segmentation, and coaching cadence to scale customer success.
Drive adoption of Google Workspace and Gemini AI features through onboarding, product education, and proactive intervention based on usage signals.
Cloudasta is a Google ecosystem partner that helps clients maximize their Google Workspace and AI investments. As a growing company, they foster a collaborative and results-driven culture, with a focus on customer success and revenue growth.
Work tickets in the payments inbox, keeping response times fast and consistent.
Reach out proactively by email and phone to chase unpaid invoices and set up payment plans.
Independently map current payments processes, identify gaps, and provide recommendations.
tem is rebuilding energy transactions to make them transparent and fair using AI-native infrastructure. The company has raised $75 million in Series B funding and is scaling internationally with a remote, innovative culture.
Own the customer relationship and be a strategic partner to UK customers using the Micad platform.
Conduct regular check-ins and business reviews to ensure customer success and growth.
Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.
SINGU is a leading CAFM platform that powers the daily operations of commercial real estate portfolios. The company supports over 500,000 professionals across 35+ countries and is backed by a leading growth equity investor, scaling rapidly with a collaborative and client-focused culture.
Design and operate a scaled digital-first customer engagement program that drives product adoption and retention.
Own the digital customer journey from onboarding through renewal, creating scalable plays and campaigns.
Monitor adoption, engagement, and retention metrics, translating data into actionable recommendations.
ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. They are building an AI-native culture where technology and talent are unstoppable together.
Provide 24/7 technical support for Collins Aerospace avionics products and systems.
Solve complex technical problems and ensure timely resolution of customer inquiries.
Collaborate with cross-functional teams to deliver superior customer experiences.
Collins Aerospace, a business unit of RTX, is a leader in technologically advanced aerospace and defense solutions. It is part of a global team of 185,000 employees focused on innovation and solving complex problems.
Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
Implement systems and workflow enhancements to increase team efficiency and improve response times.
Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.
DoktorTakvimi.com, a part of Docplanner Group, is Turkey's leading health platform with nearly 2,500 colleagues worldwide, working to support healthier lives. They foster a culture of autonomy, employee value, and flexibility, with a team that challenges status quo and learns from mistakes.
Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists and success plans.
Deliver agreed customer engagement and review cadences, including quarterly business reviews and health scoring.
Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.
Xplor Technologies provides vertical software, embedded payments, and AI-powered capabilities to help businesses in various industries simplify operations and elevate customer experiences. The company serves over 130,000 businesses in 72+ countries and fosters a culture guided by five core values: Find a better way, Do the right thing, Say it straight, Win together, Own the outcome.
Own a portfolio of transport operator accounts, ensuring their day-to-day success and long-term outcomes.
Build trusted relationships, handle escalations, and guide customers through onboarding and training.
Analyze usage data and feedback to identify risks and opportunities, and advocate for customer needs.
Masabi builds fare collection platforms for public transport, enabling riders to buy and present tickets via mobile, machines, or bank cards. Their Justride platform operates in 250+ locations globally, and they foster a collaborative culture among a diverse team.
Conduct outbound calls using provided scripts and communicate with customers via phone and email.
Update customer information in CRM systems and support customer engagement activities.
Work independently and multitask in a dynamic remote environment.
We are a premier B2B consulting company specializing in payment expansion, marketing, accounting, and technical support services. Our international team operates remotely, delivering solutions globally through a strong partner network.