This role helps Wingspan deliver high-quality and empathetic support to contractors across the world as the face of Wingspan to our customers and the internal experts on their experience with our product. You'll own incoming customer requests and help resolve their issues via chat, email and phone. You'll become an expert on Wingspan’s product and customer experience and translate customer needs into detailed escalations and bug reports.
Scribe is seeking a Customer Success Manager to support Enterprise customers in the Mid-Market segment; in this role, you’ll be responsible for onboarding new Enterprise customers and driving adoption throughout the customer lifecycle, culminating in seamless renewal events, and drive expansion opportunities within existing customers.
The Account Manager works with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service.