Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner.
Resolve non-technical issues using approved workflows and collaborate with other CSRs to handle complex cases.
Analyze borrower needs, guide them through program options, and accurately document all interactions.
PeopleJoy provides managed education benefits software for employers. The company has a diverse team united by a shared drive to help others and values progress over perfection in a supportive culture.
Manage a portfolio of 35-40 orthodontic and dental partners with high-touch support.
Lead weekly growth strategy calls covering marketing performance, conversion, and accountability.
Coach practice teams on behaviors and systems that improve patient conversion and revenue.
HIP partners with orthodontic and dental practices to drive growth through marketing strategy and operations coaching. The company values tenacity, attention to detail, and a genuine commitment to helping practices win.
Act as a trusted advisor to enterprise customers, driving product adoption and measurable ROI through executive engagement and success planning.
Collaborate with Sales and Customer Engineering to manage renewals, identify expansion opportunities, and mitigate risks proactively.
Leverage usage data and customer insights to inform strategy, build advocacy, and contribute to internal CS maturity.
CoLab provides the world's first Design Engagement System, helping engineering teams accelerate product development through better design collaboration. The company is a high-growth startup serving Fortune 1000 accounts across industries like automotive and aerospace, and values ownership, urgency, and cross-functional alignment.
Assist customers with service inquiries during data breach events.
Utilize the latest customer service techniques and account management systems.
Escalate customer dissatisfaction to proper channels.
MCI is a fast-growing tech-enabled business services company in the USA with operations across multiple countries, delivering CX, BPO, and XaaS solutions. With over 10,000 employees and a strong call center footprint, they foster an environment for meaningful careers and continuous learning.
Assist customers with service inquiries during disaster relief efforts.
Learn common requests and solutions while utilizing service techniques and systems.
Escalate customer dissatisfaction to proper channels when needed.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees and 150+ client partners, they foster a culture of learning and growth.
Respond to customer inquiries via phone, email, and text with professionalism.
Learn customer needs and recommend products or services to build sales skills.
Update CRM records and collaborate with teammates to ensure a positive customer experience.
We are a growing team focused on providing excellent customer service and sales support. We offer a supportive, team-oriented culture with opportunities for career growth and comprehensive training.
Provide coaching to clients on customer success strategies, including onboarding, relationship management, and retention.
Guide clients on career growth with resume reviews, interview prep, and salary negotiation tailored to customer success roles.
Support clients in applying AI tools to enhance customer success workflows and outcomes.
Leland is building the home for ambition in the age of AI, connecting people with the experts, programs, and communities they need to land jobs, get into schools, or upskill. Since 2021, the company has helped tens of thousands of people reach their goals and raised $19M from world-class investors, fostering a culture where ambition is sacred.
Coach clients on core customer support skills including issue resolution, troubleshooting, and technical support.
Guide clients on career development such as resume reviews, interview prep, and salary negotiation.
Leverage AI tools and automation to enhance client support practices.
Leland connects people with experts, programs, and communities to achieve career and educational goals. Founded in 2021, the company has raised $19M and helped tens of thousands of people.
Act as the empathetic voice of Wealthsimple during sensitive moments, resolving negative balances and failed transactions with care.
Own the end-to-end recovery journey, investigating account issues and setting up client repayment plans.
Spot trends in risk operations and collaborate cross-functionally to improve systems that prevent future issues.
Wealthsimple is Canada's leading financial innovator, offering a full suite of simple, sophisticated financial products. With over 4 million clients and $125 billion in assets, the company has a hybrid team of over 1,500 employees across North America, known for a collaborative and driven culture.
Manage patient collections and financial arrangements via calls and account review.
Inform patients of coverage options including Government programs and Financial CARE.
Perform skip tracing and resolve accounts with uninsured or residual balances.
Air Methods provides air medical transport services. The company is an EEO/AA employer with a focus on patient billing and collections, and maintains a culture of compliance and compassion.