Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.
Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. They strive to attract, develop and retain a workforce that is as diverse as the customers they serve and to foster an inclusive work environment.
Manage Help Scout and Accounts Receivable processes from start to finish.
Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate.
Act as a diplomat for the brand, handling tense interpersonal situations with tact.
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology, they strive to attract top talent who share their vision and values.
Play a critical role in supporting live patient scheduling and rescheduling.
Serve as the frontline communicator between patients and clinical operations.
Thrive in a fast-paced, remote-first startup environment.
Midi Health provides virtual care for women experiencing menopause. They are an equal opportunity employer that values inclusivity and fosters a supportive environment.
Provide outstanding technical support to our customers.
Respond to telephone and email inquiries from individuals utilizing our online software.
Follow up on customer requests to ensure complete handling of the caller’s inquiry.
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. They emphasize client relationships and continuous innovation, and are looking to continue their growth across North America and around the world.
Provide high quality support via email and phone to property managers and parking customers.
Maintain a consistent, high-quality voice and tone aligned with company and brand standards.
Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team.
Parkade aims to transform building parking management with their platform. They are a fast-growing, venture-backed startup, helping multifamily and commercial properties.
Review and respond to inbound text messages using pre-set canned responses.
Enhance canned responses to add context and a human touch.
Audit chatroom data for accuracy, compliance, and AI training improvements.
Drips powers millions of automated, humanized conversations for our clients through its AI-driven conversational SMS platform. They are seeking dedicated and detail-oriented individuals to join their remote team, with a focus on handling sensitive and enterprise-level conversations.
Lead client projects to implement or enhance Employer Services solutions.
Manage and maintain project plans, documentation and milestones.
Prepare, coach, and guide clients for successful program rollouts.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Assist clients in booking travel arrangements including flights, hotels, cruises, resorts, and vacation packages.
Provide tailored travel recommendations based on each client’s needs and preferences.
Manage all booking logistics through online platforms and maintain accurate client records.
They are a full-service travel planning company that helps individuals, couples, families, and groups book unforgettable vacation experiences. From all-inclusive resorts to personalized itineraries, they're committed to delivering exceptional service and seamless planning from beginning to end.
Facilitate the onboarding process for new clinics, ensuring a seamless experience with clear instructions.
Capture customer feedback to improve the onboarding process and overall experience.
Collaborate cross-functionally with internal teams, escalating issues, and updating customer education materials.
Strive Pharmacy offers personalized medicine through compounding, helping patients achieve better results. They focus on providing a better experience for each customer and clinic, aiming to disrupt healthcare positively by prioritizing personalized care and accessibility.
Serve as first level system support for each assigned client
Perform ongoing audits and file reviews, ensuring data and results accuracy
Execute research and analysis to resolve participant cases
Bswift has been transforming benefits administration since 1996, making it simpler, smarter, and more human. They serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.