Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.
SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.
Handle and carefully respond to all inbound and outbound customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. They have more than 500,000 employees who speak more than 300 languages, and have global scale and local presence to support communities, clients, and the environment.
Field and resolve overnight questions and support requests from patients and partners.
Respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner.
Escalate patient questions and concerns to other teams for additional support.
Sprinter Health is focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. They have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms.
Create best-in-class experiences for all fans by demonstrating patience.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries and is a Great Place to Work.
Serve as the first point of contact for patients, managing incoming calls with professionalism.
Conduct phone-based assessments to gather medical history and symptoms.
Guide individuals to the most appropriate level of care or department.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. They are a national leader in value-based care, serving 200,000+ seniors in 1,500+ communities across 32 states with a team of more than 1,000 clinicians.
Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions.
Troubleshoot account, billing, and technical issues related to the Epic platform.
Escalate more complex issues to the appropriate internal teams with clear documentation and context.
Epic Kids is a leading digital reading platform trusted by millions of children, families, and educators. With a vast library, they empower kids to explore interests and build literacy skills.
Provide effective customer service to patients, internal departments, and other medical facilities and resolve customer complaints/concerns.
Demonstrate excellent telephone communication skills.
Enter data into the computer with proficiency and accuracy while talking with patients.
Bozeman Health is committed to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care. Their culture of excellence guides each employee to be a high performer, engage in transparent and timely communication.