Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Own the full onboarding experience for migrating studios, from kickoff to go-live.
Train studio owners and staff on Arketa to ensure they are confident using the platform.
Coordinate data migrations and manage partner relationships throughout the process.
Arketa builds the operating system for modern fitness and wellness, empowering studios to manage and scale hybrid businesses. They have raised $15M in Series A funding and are growing quickly with a collaborative, feedback-driven culture.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.
Own the full post-sale journey for a global hospitality portfolio, from onboarding to renewal.
Act as a data-informed trusted advisor, helping hoteliers turn benchmarking insights into decisions.
Use AI-assisted tools to spot churn risk, drive ROI, and surface upsell opportunities.
Duetto is the hospitality industry's leading revenue management platform, founded in 2012. We built the first Revenue & Profit Operating System and are trusted by hotels, resorts, and casinos globally, named #1 Best Place to Work in Hotel Tech in 2025.
Serve as the named security concierge for high-net-worth clients, owning their entire protection journey from onboarding to ongoing management.
Provide hands-on technical support and trusted advisory, translating complex security concepts for non-technical principals.
Partner with engineering to resolve issues and help build the concierge playbook as the company scales.
Cloaked is a consumer privacy and identity platform that lets users generate masked emails, phone numbers, and payment cards, and scrubs their information from data-broker sites. Backed by a $375M Series B, the company has protected over 10 million identities and removed over a billion records from data brokers.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Partner with customers to turn desired business outcomes into actionable objectives.
Act as the GitLab liaison for questions, issues, or escalations, working with cross-functional teams.
Own a book of assigned customers, focusing on adoption, retention, and overall satisfaction.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
Build strong relationships with clients by understanding their goals, challenges, and business needs.
Monitor customer success indicators and create action plans to improve retention and growth.
Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.
Manage customer feedback channels and community platforms as strategic Voice of Customer programs, ensuring submissions are reviewed and categorized.
Engage directly with customers to gather additional context and insights, and coordinate with cross-functional teams to route and prioritize feedback.
Lead operational management of customer council initiatives, build relationships with participants, and develop reports highlighting customer sentiment and engagement metrics.
The partner company is a leading enterprise technology organization focusing on customer experience and product innovation. They operate with a collaborative and remote-friendly culture, fostering cross-functional teamwork.
Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention.
Build and manage relationships with high-ticket customers, leading on-time implementations and ensuring seamless onboarding and integration.
Act as a key liaison for customer feedback, translate business needs into actionable solutions, and collaborate cross-functionally to optimize customer success.
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.