Build and lead the Customer Growth function spanning CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.
Own segmentation and coverage strategy across the full customer base, deciding how RevenueCat helps customers grow.
Drive product adoption and create a customer-insight loop that turns frontline evidence into product and education improvements.
RevenueCat removes the headaches of building and scaling in-app subscriptions. It's a remote-first crew of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.
Lead and scale a high-performing team of Technical Account Managers.
Drive customer value realization through cybersecurity, threat intelligence, and technical expertise.
Partner cross-functionally to improve adoption, retention, and operational efficiency.
This company is a fast-growing cybersecurity SaaS organization. It is a high-growth startup with an experienced, passionate, and internationally recognized cybersecurity team.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Provides supervisory direction for pre- and post-sales services and support to clients, leading customer retention efforts and resolving concerns.
Analyzes operational processes and training needs to improve service delivery, liaising between customers and multiple internal teams.
Selects, develops, and evaluates personnel to ensure efficient function operations and handles RMA processes for speed and accuracy.
KLA is a global leader in diversified electronics for semiconductor manufacturing, providing systems and solutions for wafer and reticle manufacturing. The company invests 15% of sales into R&D and employs expert teams of physicists, engineers, and data scientists who thrive on solving complex problems.
Oversee day-to-day live chat support operations, ensuring seamless customer experience and efficient team performance.
Manage workforce scheduling, real-time queue operations, quality assurance, coaching, reporting, and process improvement.
Lead and mentor a team of 10+ chat agents, fostering a collaborative and inclusive environment.
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, headquartered in Toronto. As a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's fastest-growing companies, we foster a fun culture and are committed to 'Goodness,' integrity, respect, empowerment, and sustainability.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.
Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.
Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Handle complex customer inquiries and oversee call center operations, including monitoring performance and resolving issues.
Train, mentor, and supervise a team of customer service professionals to ensure growth and optimize performance.
Collaborate with other departments to improve processes and enhance the customer experience, while ensuring compliance with policies.
Judi Health is a health technology company that provides benefit administration solutions to employers and health plans, using a Unified Claims Processing architecture to consolidate pharmacy and medical benefits. They are deploying infrastructure to power healthcare for millions of Americans, with a focus on operational efficiency and transparency.
Provide support in construction claims and dispute resolution, including delay and disruption analysis, labor productivity analysis, and expert witness testimony.
Perform detailed schedule analysis to determine source, magnitude, and cause of delays on construction projects.
Demonstrate strong technical writing, verbal communication, and teamwork skills to meet client deadlines and quality expectations.
BRG is a global consulting firm that combines academic credentials with business expertise to address complex challenges in economics, disputes, and investigations. The firm employs specialist consultants, industry experts, and data scientists, fostering an agile and connected culture.