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FiltersAt 3E, the Director of Customer Support will elevate global support operations and set the standard for customer needs across regions and products. This leadership role unifies and evolves a support ecosystem across the U.S., Europe, and APAC, while driving results and meaningful change.
Bubble Skincare is hiring a Community CX Specialist to deliver exceptional day-to-day support to their most passionate brand fans, the Bubble ambassador community. This role combines warm, human connection with operational rigor by managing a high volume of inquiries, maintaining program quality standards, and surfacing community insights to shape strategy. You'll be the front line of the Bubble brand ensuring their community feels seen, supported, and celebrated.
Attend to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. Liaise with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. Maintain a working knowledge of company products to effectively communicate with customers.
On our Social Casino team, you will have a unique opportunity to learn about our games, use a wide variety of tools, and hone your customer service skills. As the first line of contact for our players, we represent the company and the games; you will advocate for the players’ experience and give a voice to their concerns. This is a remote position open to candidates located anywhere in the United States.
This isn’t your typical support role: you’ll have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You’ll have autonomy and ownership over your work, with a supportive team to back you up. If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.
Play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.
Manage the lifecycle of escalations, acting as the single point of contact for customers and internal stakeholders, and be responsible for communication through escalation closure. Build strong working relationships with stakeholders across Customer Success, Engineering, Product, and Sales. Develop key post-escalation processes, monitor escalation KPIs, and manage review meetings with senior executives.
Looking for a passionate, quick-thinking Customer Care Team Lead to jump in and drive our department KPIs. This role is a massive opportunity to optimize support channels and help architect the future of our support strategy, along with leading a team to be their best. Responsibilities include leading a motivated team, monitoring performance, providing support, establishing team goals, creating reports, and owning escalated customer communications.
Provide first-class support to customers in English via a ticketing system (emails) following a reply structure; Entering data into a CRM, other online tools, and cloud-based platforms; Diagnose and troubleshoot customer technical problems; Document and investigate in-game bugs for the team; Know the games inside out to ensure all players' queries are addressed appropriately; Communications with Game Leads; Follow communication procedures, guidelines, and policies; Other related tasks assigned by managers of the Clients and/or Helpware.
An enthusiastic merchant service representative is needed to support customers by resolving product and service issues, and providing information and education through in-depth knowledge of our products and services. Key responsibilities include demonstrating a strong commitment to being “Customer Obsessed” and managing support requests via ticket-based CRM with a high level of attention to detail.