Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Help restaurants solve their ordering and delivery challenges and provide effective solutions.
Identify opportunities for account growth, including cross‑selling capabilities and driving additional revenue when relevant.
Follow a structured cadence to qualify, convince, and onboard newly registered restaurants that have shown interest in a high daily volume.
Saltz is an online food marketplace serving restaurants across multiple European markets. It helps chefs and restaurants discover and source products from trusted local and international suppliers. We are a Series A startup backed by leading European venture funds and we believe the best ingredients should be accessible through one seamless marketplace experience.
Field and resolve overnight questions and support requests from patients and partners.
Respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner.
Escalate patient questions and concerns to other teams for additional support.
Sprinter Health is focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. They have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
Lead customers through onboarding, implementation, and go-live phases.
Conduct configuration workshops to understand customer workflows and business needs.
Translate operational requirements into scalable and stable system configurations.
Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.
Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.
Respond to customer inquiries quickly and efficiently.
Deliver remote installation, configuration, and support for new & existing customers.
Provide remote troubleshooting and technical support to customers.
Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions.
Troubleshoot account, billing, and technical issues related to the Epic platform.
Escalate more complex issues to the appropriate internal teams with clear documentation and context.
Epic Kids is a leading digital reading platform trusted by millions of children, families, and educators. With a vast library, they empower kids to explore interests and build literacy skills.
Provide first-line support for non-technical issues raised by Reddit users.
Handle and resolve ticketed support requests from moderators promptly and effectively.
Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
Reddit is a community of communities built on shared interests, passion, and trust. It is home to open and authentic conversations on the internet and one of the internet’s largest sources of information with 100,000+ active communities.
Address customer issues and provide feedback to Twilio’s Product and Engineering teams.
Work with customers' developers, architects, and support personnel to resolve problems.
Collaborate with teammates and Twilio Product and Engineering teams, including filing JIRAs.
Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a remote-first work environment with a strong culture of connection and global inclusion.