Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Act as the frontline voice of Ruggable, delivering excellent consumer service via phone, chat, and email.
Provide timely resolution for inquiries about returns, cancellations, exchanges, orders, and products.
Partner with management and teammates to escalate issues and enhance the customer experience.
Ruggable is a venture-backed DTC e-commerce brand based in Los Angeles, known for patented washable rugs. The company has a loyal customer base and a collaborative team that delivers results in a fast-paced, high-growth environment.
Provide customer service by phone, email, or social media to resolve daily incidents.
Handle incoming calls and chats efficiently, offering accurate information and solutions within time limits.
Maintain records of customer interactions, process accounts, and follow communication procedures.
Fever is a global live-entertainment discovery platform that connects users with events and experiences. The company has a young, international team of diverse and hardworking professionals, with a culture that values humility, learning, and adaptability.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Provide timely and accurate support to participants and clients regarding eligibility, benefits, claims, and plan inquiries via phone and email.
Document all customer interactions and navigate multiple systems while maintaining HIPAA confidentiality.
Educate members on self-service options and contribute to a positive, team-oriented environment.
Point C is a national third-party administrator that delivers customized self-funded benefit programs and innovative cost containment solutions. It is a mission-driven company with a collaborative culture focused on innovation, inclusion, and partnership.
Provide technical support to customers through omni-channel including inbound phone calls, live chat, and web ticketing.
Diagnose, troubleshoot, and root cause technical problems while applying protocols and creative problem-solving.
Escalate unresolved issues and report potential problems to supervisors for process improvement.
DrFirst is a rapidly growing Healthcare IT company that enhances prescription safety and efficiency, serving over 300,000 healthcare professionals and 67,000 pharmacies. It offers a collaborative environment backed by leading investors to tackle complex healthcare challenges.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Manage daily communications across support channels (email, chat, phone) to ensure customer satisfaction.
Build trust through empathetic, clear, and objective communication while researching customer history for best resolution.
Maintain accurate records in CRM, categorize tickets, and escalate recurring or critical issues to leadership.
Wellhub is a corporate wellness platform that connects employees to top partners in exercise, mindfulness, therapy, nutrition, and sleep, all in one subscription. With offices in New York and teams across Europe, North America, and South America, they foster a culture that values well-being, collaboration, and diverse perspectives.
Prioritize customer issues and provide hands-on support for Circle Plus communities.
Troubleshoot a wide range of issues across desktop, mobile, and custom branded apps.
Collaborate with engineers and designers to resolve complex technical challenges.
Circle is an AI-powered all-in-one platform for digital businesses, with discussions, live streams, events, chat, courses, and payments. It is a remote-only team of ~270 from 30+ countries, with async work, high expectations, and global offsites.
Conduct high-volume outbound calls to schedule patients for services like mammograms, bone density screenings, and primary care visits.
Coordinate care end-to-end and connect patients to community resources addressing social determinants of health barriers.
Manage multiple workflows with accurate documentation and collaborate across teams to ensure seamless patient experiences.
Sprinter Health is building the clinical and technological infrastructure to expand access to healthcare by delivering care at home powered by technology. They are a rapidly growing team backed by prominent VCs and led by former executives from Google, Facebook, LabCorp, and Disney, with a culture that values flexibility, humility, and humor.