Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Build deep working knowledge of Focal's systems to diagnose issues independently.
Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Provide administrative and operational support to multiple Renewal Managers, including reviewing documentation and coordinating cross-functional follow-up.
Own and maintain the Renewal Team's operational calendar, monitor deadlines, and escalate roadblocks.
Support special projects focused on improving operational efficiency and maintain standard operating procedures.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems with modern infrastructure to make healthcare accessible and easy to navigate. They are a startup backed by world-class investors, with a team experienced in running large hospitals and health plans, and offer rapid career progression opportunities.
Respond to agent inquiries through support tickets and phone calls with accuracy and efficiency.
Collaborate with the Agent Experience team to ensure timely resolution of agent issues.
Escalate complex requests to internal teams like Onboarding, Marketing, MLS, and Engineering.
Real is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since 2014, we've been reimagining the residential real estate experience with operations across the U.S., Canada, India, and the District of Columbia.
Own real-time execution of member service across chat and phone queues, monitoring queue health and stepping in for complex cases.
Coach and support a team of Member Services Associates, providing real-time feedback and handling first-line escalations.
Ensure operational excellence through consistent execution of SOPs and identifying workflow breakdowns.
Maven is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through a single platform for fertility, maternity, parenting, and menopause. With over 2,000 employers and health plans, Maven has raised more than $425 million and been recognized as a top workplace by Fortune, CNBC, and Fast Company.
Manage user inquiries across multiple channels, primarily email, ensuring timely and accurate responses.
Investigate user-reported issues, identify root causes, and escalate bugs to internal teams for resolution.
Handle product returns and logistics while analyzing user feedback to improve support processes.
This is a partner company listed on Jobgether, which uses AI-powered matching to connect candidates with hiring employers. The company focuses on innovative hardware and software products for a global tech-savvy community, and the role involves cross-functional collaboration with engineering, logistics, and product teams.
Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
Work with third parties and acquirers to ensure customer solutions are compliant and functioning.
Support internal colleagues with queries and contribute to projects that improve customer experience.
NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.