Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
Turn around dissatisfied customers due to shipping or product delays.
Manage and implement customer service software improvements while learning best practices.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.
Act as single point of contact for top-tier Members, handling requests via phone and email with empathy and creativity.
Proactively curate personalized travel experiences, including restaurant reservations, transportation, and on-site activities.
Anticipate Member needs and ensure seamless, exceptional service throughout their stay and beyond.
Accor is a global hospitality leader that creates unforgettable luxury experiences with heart. For over 30 years, the Moncton centre has been an employer of choice with a diverse, welcoming culture and a focus on responsible hospitality.
Provide world-class technical and non-technical support to customers via email, phone, and live chat.
Coordinate with Engineering and Product Management on product issues and releases.
Develop positive customer relations and assist in updating technical documentation.
Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.
Answer incoming calls and provide exceptional customer service, including technical support and order processing.
Perform administrative support tasks such as generating reports, updating curriculum, and handling accounts receivable/payable.
Conduct occasional in-person Saturday training facilitation and assist with various projects as needed.
We are an innovative online contractor training company offering state-of-the-art training solutions. We are a small, tight-knit company that fosters remote, independent work and a collaborative environment.
Respond promptly to customer inquiries via phone, email, or live chat, troubleshoot issues, and ensure timely resolution of complaints.
Manage accounts receivables, monitor invoicing, follow up on outstanding payments, and collaborate with finance to resolve billing discrepancies.
Build and maintain strong client relationships, proactively identify opportunities to enhance satisfaction, and collaborate with cross-functional teams.
We are a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors, with a focus on crude oil drilling, oil exploration, and renewable energy. Our team of highly skilled professionals prioritizes safety, environmental responsibility, and operational excellence, driven by a shared vision of delivering superior results while minimizing our ecological footprint.
Work remotely to correct captions for Deaf and Hard of Hearing users in real-time.
Must have strong comprehension of various spoken English accents, especially deaf accents.
Typing speed and reliability are key, with a commitment of 5-15 hours per week.
Ava aims to radically improve communication by empowering deaf and hard-of-hearing people with live captioning. Their small but fast-growing team has reinvented AI-based speech recognition technology to be in service of those who need it most.
Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Design and implement omnichannel customer experience strategies using AI-powered workflows to automate research synthesis and journey analysis.
Lead cross-functional initiatives to align CX initiatives with business objectives and drive measurable growth.
Apply advanced research methods, journey mapping, and predictive analytics to create detailed personas and actionable insights.
ELEKS is a software development and product design company that helps businesses deliver innovative digital solutions. The company has a global team and focuses on building high-quality, scalable products with a collaborative culture.
Implement Mavenoid for customers and empower the sales team to close more deals.
Collaborate with Customer Success and Product teams to create and manage documentation.
Teach and empower customers to use Mavenoid while staying up to date with product features.
Mavenoid is the Intelligent Support Platform for products and devices, delivering best-in-class customer support with intelligent troubleshooting and remote support. Having raised our Series B, we are a remote-first company with a small, impactful team operating globally.
Own high-volume inbound and outbound customer interactions via phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
Handle policy creation, updates, endorsements, payments, and refunds with accuracy and urgency.
Educate policyholders on coverage details and policy changes, ensuring they can make informed decisions about their homes.
Kin provides homeowners insurance that is clear, fair, and affordable, using data and technology to help homeowners thrive in the face of climate risks and rising costs. Founded in 2016, Kin is a remote-first employer with over 600 employees across more than 35 states, known for its strong growth, customer satisfaction, and recognition as a top workplace.