Assist clients and broker partners by being the first point of contact on service needs and issues
Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners.
Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. It has a global team of 230+ members who are working to achieve its mission of opening financial services to everyone on the planet.
Provide frontline support to customers via chat, email, zoom, and phone
Troubleshoot and resolve common product, configuration, and usage issues
Escalate complex or unresolved issues to L2/L3 teams with complete context
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.
Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Receive and document customer concerns in a timely manner.
Ensure all company procedures are followed and accurate trip data is input.
Review and educate members on our services and their insurance coverage.
Modivcare connects people with care, wherever they are. They facilitate non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Modivcare is an equal opportunity employer.
Review and process DCWP license applications and all relevant documentation
Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Provide high-volume customer service to licensing applicants in person and via phone.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. They license nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Consult with clients to identify their travel preferences and budget.
Research and book flights, accommodations, cruises, and transportation.
Design full itineraries, including excursions, dining, and tours.
Destination Knot is expanding its team of Remote Travel Agents to meet growing demand for leisure and vacation planning services. They offer an exciting opportunity for someone who loves curating stress-free, personalized travel experiences for families, couples, and solo travelers.
Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage.
Track and take action on cases within timeframes based on regulatory guidelines.
Fiserv is a global leader in Fintech and payments, moving money and information worldwide. They connect financial institutions, corporations, merchants, and consumers, processing millions of daily transactions with a focus on innovation and making a global impact.
Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls appropriately.
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members.
Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
Support Level I Representatives on high volume overflow and escalations
Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
Raising Cane’s Chicken Fingers serves craveable chicken finger meals, known for their great Crew and cool Culture. They are the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States.