Lead a team of Customer Success Managers to achieve targets for retention and engagement for home care agencies.
Build and maintain strong relationships with agency partners, serving as their main point of contact.
Analyze data and develop reports to track progress and identify areas for improvement.
A Place for Mom is the leading platform guiding families through every stage of the aging journey by simplifying the senior care search. With over 15,000 senior living communities and home care agencies, APFM has helped millions of families find care since 2000 and employees live the company values every day.
Receive and document customer concerns in a timely manner.
Ensure all company procedures are followed and accurate trip data is input.
Review and educate members on our services and their insurance coverage.
Modivcare connects people with care, wherever they are. They facilitate non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes. Modivcare is an equal opportunity employer.
Review and process DCWP license applications and all relevant documentation
Perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.
Provide high-volume customer service to licensing applicants in person and via phone.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. They license nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Consult with clients to identify their travel preferences and budget.
Research and book flights, accommodations, cruises, and transportation.
Design full itineraries, including excursions, dining, and tours.
Destination Knot is expanding its team of Remote Travel Agents to meet growing demand for leisure and vacation planning services. They offer an exciting opportunity for someone who loves curating stress-free, personalized travel experiences for families, couples, and solo travelers.
Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage.
Track and take action on cases within timeframes based on regulatory guidelines.
Fiserv is a global leader in Fintech and payments, moving money and information worldwide. They connect financial institutions, corporations, merchants, and consumers, processing millions of daily transactions with a focus on innovation and making a global impact.
Serve as the primary point of contact for all incoming customer requests during second shift, triaging calls appropriately.
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members.
Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
Support Level I Representatives on high volume overflow and escalations
Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
Raising Cane’s Chicken Fingers serves craveable chicken finger meals, known for their great Crew and cool Culture. They are the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States.
Ensure clients receive fast, accurate, and empathetic help while leveraging INNERGY Design and CAD/CAM solutions.
Troubleshoot complex technical issues, collaborate across teams, and help shape the future of support.
Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.