Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.
Job listings
We are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse to set the foundation for long-term customer success. You’ll guide clients through initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding.
Provide real-time support to customers through live chat. Responsibilities include responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. The ideal candidate will have excellent written communication skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment. Experience with live chat support is a plus.
Seeking a motivated and customer-focused Call Center Agent to join our team. This role can be performed either in our office or remotely. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a professional manner.
Seeking a skilled Phone Operator to efficiently manage incoming calls and provide exceptional customer service. The Phone Operator will be responsible for answering calls, transferring calls, taking messages, and providing information about products, services, and company details. They will also maintain a log of incoming calls and messages.
Provide world-class support to B2B customers as a Remote Customer Support & Vetting Specialist. You will create exceptional experiences through customer support, respond to customer inquiries, provide accurate information, troubleshoot issues, manage new member applications, account setup, upgrades, and waitlist management to maintain a high-quality membership base.
$37,440–$41,600
USD/year
Approach user inquiries with an open-minded approach and ensure concerns are heard. Gather information to efficiently reach solutions through cross-collaboration. Create a lasting impression through transparent communication. Assist with Tier 1 inquiries, from account creation to gameplay, and deliver exceptional support via live chat for account management and financial transactions. Offer technical assistance to Web and Mobile app users.
Support customers of a global giant in the streaming media and entertainment industry. Build rapport with callers while sharing your love of movies, tv shows and animated stories. Grow with the company in the future.
We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.
You will manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor.