As a Retention Specialist, you will interact with customers to offer comprehensive support, understand their needs to recommend tailored insurance solutions, and identify opportunities to promote additional insurance products. You will also work with cross-functional teams to resolve customer inquiries in a dynamic environment.

Toku seeks a Senior Manager of Customer Success to lead efforts in building exceptional customer experiences while driving process improvements and client retention. You’ll own client relationships end-to-end, ensure operational excellence in payroll and benefits delivery, and help scale the customer success function.

As a Customer Support Specialist at Everway, you will assist clients across multiple channels, including chat, phone, and email. You’ll handle technical troubleshooting, subscription management queries, and product-related questions, helping customers get the most out of Everway solutions and manage the knowledge base.

This is a remote, work from home position where you will answer a high volume of inbound calls, transfer and direct calls, and provide exceptional customer service. You will be responsible for front office patient coordination, appointment scheduling, transport coordination and verifying patient insurance information.

Receive and respond to prescription refill requests via phone, email, fax, and Telephone Encounter and verify their validity, ensuring compliance. Prepare and dispense prescription refills accurately and efficiently, following protocols. Demonstrate exceptional customer service and collaborate with teams to optimize workflow and enhance patient care outcomes.

Answer and conduct business on the telephone while maintaining excellent Customer Service, including answering release of information related telephone calls and inquiries accurately and timely; review, research, resolve, and respond to inquiries via telephone, email, or written correspondence; and document all calls, inquiries, and resolutions in detail within software systems.

Support a large network of veterans, relying on excellent people skills and a desire to serve working people. This 100% remote position allows you to earn a great living with a flexible schedule. Expect weekly pay, top leader-led training, and insurance benefits.

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. Address all customer concerns politely, using active listening skills to understand and confirm the information. Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.

Help support and engage a passionate community of clients in this Customer Support role. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting up appointments. This role requires excellent customer support and problem-solving skills.

The Technical Assistance (TA) Specialist provides support to Tribal Maternal, Infant and Early Childhood Home Visiting (MIECHV) grant recipients including implementing high-quality, evidence-based home visiting programs in AIAN communities and expanding the evidence base around home visiting interventions with Native populations.