Remote Customer service Jobs

As Atomi’s Customer Support Specialist, you’ll be the face of Atomi for many of our customers, providing solution-focused, front-line support that helps educators and students get the most from our platform. Every query is different, which means your days will be varied and full of opportunities to learn.

The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics.

Provide customer service to those who have general questions regarding their funding, while also supporting our award-winning Account Servicing Department contributing to customer satisfaction and efficiency. Working collaboratively across the organization and interacting via phone, online, in writing, and face-to-face with internal and external customers. Graciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.

Looking for a Customer Success Manager (CSM) leader who can build, coach, and inspire a team of high-performing CSMs to deliver exceptional customer outcomes. You’ll shape how Scribe scales customer success as we continue to expand, from developing playbooks to coaching CSMs through complex customer journeys. Work closely with cross-functional partners in Sales, Product, and Marketing to drive engagement, retention, and expansion across a rapidly growing customer base.

The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, troubleshooting technical issues, and assisting with platform configuration, and the utilization of purchased features.

Manage the lifecycle of escalations, acting as the single point of contact for customers and internal stakeholders, and be responsible for communication through escalation closure. Build strong working relationships with stakeholders across Customer Success, Engineering, Product, and Sales. Develop key post-escalation processes, monitor escalation KPIs, and manage review meetings with senior executives.

As a Client Services Representative at ACQ, you'll report to the Senior Client Experience Manager and serve as a point of support for workshop clients and book customers. Your goal is to provide exceptional experiences through high-touch communication and efficient problem-solving. This role is ideal for someone who loves helping people and takes pride in turning challenges into memorable experiences.

Looking for a passionate, quick-thinking Customer Care Team Lead to jump in and drive our department KPIs. This role is a massive opportunity to optimize support channels and help architect the future of our support strategy, along with leading a team to be their best. Responsibilities include leading a motivated team, monitoring performance, providing support, establishing team goals, creating reports, and owning escalated customer communications.

As a Customer Advocacy Specialist, you'll use empathy and product expertise to solve complex complaints. Facilitating communication among partners, identifying root causes, and determining solutions. Not only help customers but improve the company, making products seamless. Drive improvement as the Voice of the Customer.

Assist Newfront Emerging Clients (2-100 lives) on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email and phone, quickly establishing trust and rapport.