Investigate suspicious activity and enforce company policies to protect the expert contributor ecosystem.
Identify emerging fraud trends and refine operational runbooks for detection and mitigation.
Collaborate with cross-functional teams and vendors to maintain workforce integrity and compliance.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale, starting as a Stanford AI Lab research project in 2015. The company works with some of the world's largest organizations to empower scientists, engineers, financial experts, and more to build custom AI with their data.
Act as the primary point of contact for customer questions across email, social media, community forums, and support tickets.
Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features.
Create and maintain support documentation, FAQs, tutorials, and knowledge base articles.
Zoo is revolutionizing the CAD industry by developing advanced hardware design infrastructure and tools. They are a lean, growing team headquartered in Los Angeles, CA, with both local and remote employees, founded and incubated by Embedded Ventures in 2021.
Lead customer interactions, training, and ongoing support, advising clients on optimizing product value.
Categorize and configure indoor hospital location data using internal tools, AI, and content management systems.
Travel 1-2 weeks per month to customer sites to capture points of interest and resolve wayfinding challenges.
Gozio redefines patient experience in US health systems with a mobile platform providing telehealth, medical records, appointments, and indoor navigation. The company is 100% remote and fosters a self-starter culture.
Onboard and train customers, helping them get the most value from DataDocks.
Troubleshoot issues, test new features, and gather customer feedback to improve the product.
Work closely with the team on product improvements and become the internal voice of the customer.
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.
Monitor chat conversations for 8+ hours per day to ensure quality.
Track and analyze conversation dynamics between clients and companions.
Evaluate Copilot performance and identify issues with automated replies.
Social Discovery Group (SDG) is one of the world's largest groups of social discovery companies, uniting millions of users on dozens of products. Our international team of 1000+ professionals and digital nomads works all over the world, and we are a two-time "Great Place to Work" winner.
Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
Empower customers to become self-sufficient, focusing on long-term success and retention.
Monitor your book of business health via Catalyst, driving customers to specific business outcomes.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.
Conduct first-level reviews of transactional alerts to identify suspicious activity using a risk-based approach.
Analyze transactional patterns, customer behavior, and red flags while documenting findings in case management systems.
Escalate higher-risk activity to the Case Investigation Team and support BSA/AML compliance requirements.
Pathward is a financial empowerment company working with innovators to increase financial availability and opportunity by removing barriers to financial access. The company promotes economic mobility through responsible financial products, and values a diverse, inclusive team of problem solvers.
Serve as primary liaison between Entegra and clients, promoting a client-focused culture and exceeding satisfaction expectations.
Maximize client and Entegra value through supply management contracts and financial performance responsibility.
Use data analysis and reporting tools to monitor performance, identify trends, and support data-driven decision-making.
Entegra Procurement Services is a fast-growing division of Sodexo, managing over $36 billion in spend for food, services, and supplies across more than 120,000 purchasing sites in the US. They deliver procurement solutions that drive operational effectiveness and innovative products and services, fostering a diverse and inclusive culture.
Provide specialized expertise in suicide prevention, behavioral health, and public health communications for SAMHSA's 988 Suicide & Crisis Lifeline Awareness initiative.
Analyze agency needs, evaluate methodologies, and develop recommendations for process improvements and innovative solutions aligned with federal public health priorities.
Contribute expertise to campaign strategy, formative research, audience segmentation, message testing, and performance evaluation.
Aptive partners with federal agencies like Veterans Affairs, Defense, and Homeland Security to improve performance and service delivery. Founded in 2012, the company has over 300 employees nationwide and focuses on technology and human-centered services.
Lead, coach, and support a team of five Customer Service/Support Representatives, ensuring timely and accurate service.
Serve as the primary escalation point for complex customer issues, including product shortages, shipping delays, and inventory discrepancies.
Oversee customer service KPIs and implement process improvements to enhance order accuracy and delivery speed.
Paige Datacom, a GCG company, powers, connects, and automates our world with top brands and extensive value-added services. They are a global leader with a responsive startup DNA, committed to meeting customer needs while focusing on environmental and community responsibility.