Lead a growing team of Base Optimization Specialists within Airtable's Premium Support organization. You’ll be responsible for the performance, development, and impact of this frontline team. You’ll oversee day-to-day operations, drive quality and customer satisfaction, and collaborate cross-functionally to evolve Ask an Expert into a strategic lever for product adoption, retention, and expansion.

As a Customer Programs Manager, you are responsible for orchestrating the implementation of Skyflow’s most important Customers, managing the end-to-end delivery from contract signing through successful Go-Live, acting as the main point of contact for customers. This role stewards bespoke implementations with Product Managers and Solutions Architects, managing relationships with strategic enterprise Customers, enabling Customers in their journey of protecting and governing sensitive data.

As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in North America region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.

The Risk User Experience team responds to transaction limit request increases and makes risk decisions on queued payments. As a people manager, you’ll oversee projects, implement product solutions, and bring operational rigor to the team.

Join the team as Twilio’s next Onboarding Operations Specialist to work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally.

The Rackspace Senior Engagement Manager will manage related projects to the required standard of quality within the constraints of time and cost. The projects are typically medium to large, with medium complexity, and have high risk exposure. They will ensure the coherence of the Program and develop and maintain an environment to support each individual project within it. They are responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work.

As a Pythian Service Delivery Manager you will be essential for ensuring that Pythian’s managed services meet customer expectations and are delivered efficiently and effectively. This role involves managing managed services resources, monitoring service quality, maintaining customer relationships, and continually improving service delivery processes. A successful Service Delivery Manager is a key contributor to customer satisfaction, retention, and the overall success of the organization.

Provide day-­to­‐day guidance to Customer Outcomes engagement management staff to ensure timely, high quality delivery of implementation projects. Be the focal point for delivery questions or concerns from internal stakeholders or customers. This includes – customer governance calls, internal project reviews and escalations. Ensure adherence to the Global Services Delivery Framework and operational excellence through high degree of rigor and attention to detail on project execution. Manage Revenue, Cost and Margin for regional delivery implementations.

Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics. Guide team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.

The Remote Ops Associate will monitor, audit, and maintain the efficient and productive operation of LVK West facilities. This role ensures facilities maintain corporate-mandated policies, processes, and training, efficiently completing daily orders and projects while liaising between customer-facing and operations teams. This role involves facilitating the rollout of new and updated processes for warehouse teams and overseeing the implementation of new departmental workflows and objectives.