Remote Operations management Jobs • US

The Senior Director of Contact Center & Patient Experience is responsible for the strategic direction, operational leadership, and overall performance of the contact center within a healthcare revenue cycle environment. This role ensures exceptional patient experience while aligning operations with enterprise-level RCM goals such as cash acceleration, call resolution, and brand loyalty. The Senior Director is accountable for operational efficiency, service excellence, technology adoption, and continuous improvement.

Lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. Partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability.

Supports executive management with planning, development, and implementation of patient clearance experience programs, projects, and initiatives, including patient financial experience. Acts as a liaison and advocate between patient clearance experience and other departments including vendor support as needed. Leads and oversees out-of-scope scheduling, patient clearance experience operations, including ambulatory and medical group scheduling as well as the Medicaid Eligibility program.

We are looking to hire an experienced Midwest Work Comp Claims Supervisor to our team who is eager to motivate and develop adjusters of all levels. The Claims Supervisor will ensure the team receives regular feedback, maintain weekly metrics, achieve high QSR scores, arrange monthly meetings, and maintain customer service survey scores. A minimum of 1-5 years of claims supervision is required.

Responsible for operations relating to Travel, Meetings, Expense and Payment Solutions Operations for the Americas region. Stakeholder management across all BUs and the region is key to this role in order to manage policy for meetings and travel. Provide close monitoring and analytics of Travel, Meetings & Expenses spend to optimize GSK spend; a high-risk category requiring duty of care.

We are seeking a VP, Adoption to lead our post-sales organization and drive operational excellence in delivering complex technical implementations involving transitions from traditional CAD tools to Higharc. This role requires someone who can build scalable systems, build and run a pro services P&L, and establish world-class implementation methodologies while maintaining the speed and agility required in our fast-paced startup environment.

This role seeks a visionary and proven leader to establish and lead our Global Remote Operations team at Cribl. The Remote First Operations team will be responsible for partnering cross-functionally to develop our remote first practices that ensure our global herd can thrive from anywhere, using both AI-driven solutions and a strong remote-first culture.

Responsible for the leadership and day-to-day operations of bases in a defined area within the region. Coordinate clinical, aviation, and maintenance services to optimize operational, safety, and financial targets. Manages base activities to ensure each base is staffed and achieves maximum in-service availability. Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Sales to drive safely, quality, and training.

Lead a high-performing global team of Assigned Support Engineers focused on premium customer accounts and define and drive the strategy for the enhanced, assigned support offering, aligning with GitLab’s broader Customer Support and Success teams and product adoption goals. Mentor, coach, and grow team members, fostering a culture of continuous improvement and customer empathy.

We are seeking a Director of Claims to lead the team responsible for ensuring every claim is processed accurately, efficiently, and on time. In this critical leadership role, you will own the end-to-end operations of our claims workflows—driving compliance with prompt pay regulations, optimizing team performance, and cultivating a culture of quality and accountability. This leader will collaborate closely with peers across operations, product, and engineering.