Remote Operations management Jobs • Data Analysis

As the Manager of Automation & Process, you’ll lead Thumbtack’s most important service transformation efforts, focused on automation and process improvement. This role requires strong leadership and execution—your work will help redefine how we scale exceptional service across Thumbtack.

Responsible for developing, implementing, and leading the organization's quality assurance and operational efficiency strategies. This leadership role ensures that all products, services, and processes meet or exceed internal standards and regulatory requirements while optimizing performance, productivity, and cost-effectiveness. The role will foster a culture of continuous improvement, customer satisfaction, and operational excellence across the function.

The Vertical Operations Intern will support the Operations team in tackling critical operational challenges/projects. This role involves ideating, piloting, testing, and rolling out new processes to improve customer service. The intern will also help make recommendations to improve customer support, identify opportunities for improvement, and drive operational excellence across teams.

Lead and optimize revenue operations across sales, marketing, and customer success by collaborating with the executive team to align go-to-market strategies with operational execution, ensuring seamless processes that drive sustainable growth in the fast-evolving AI landscape. Design scalable systems, enhance existing processes, and cultivate a high-performing, data-driven culture, leveraging AI to transform traditional methods.

In this strategic role, you will be responsible for the client retention and growth capabilities through leadership development, client partnerships, and operational excellence that drives meal participation, student satisfaction, and client engagement. This role functions as a partner with clients to ensure all government, regulatory, district and local requirements are incorporated into day-to-day activities.

The Senior Director of Contact Center & Patient Experience is responsible for the strategic direction, operational leadership, and overall performance of the contact center within a healthcare revenue cycle environment. This role ensures exceptional patient experience while aligning operations with enterprise-level RCM goals such as cash acceleration, call resolution, and brand loyalty. The Senior Director is accountable for operational efficiency, service excellence, technology adoption, and continuous improvement.