Own support performance across service level and customer satisfaction.
Partner with Product and Operations to reduce contact drivers.
Lead, coach, and develop Team Leads, Tier 2, QA, and frontline teams.
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Support the operational delivery and tracking of Ventures programs.
Establish operational rhythms, routines, and tracking mechanisms for Ventures teams.
Design and implement operational playbooks, templates, and standardized workflows.
ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. They aim to empower 2 million Africans to secure sustainable tech careers by 2030, with hubs in 8 cities across Africa.
Own end-to-end reconciliation across all Astra rails.
Design and operate the monitoring layer for transaction health.
Own the full dispute lifecycle across card network and ACH rails.
Astra is building mission-critical infrastructure for moving money at scale. Their platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems.
Photoroom, launched in 2020 after Y Combinator, is a popular AI photo editor. With over 300 million downloads and serving enterprises like Amazon, they focus on innovation and collaboration with a team of 100+ passionate builders.
Own end-to-end contract lifecycle for extensive contract portfolio.
Partner directly with practices to ensure successful contract onboarding and ongoing compliance.
Act as the SME of the Explorer market with all relevant groups such as Payer Networks, SPP, Withdrawal, Legal, and Growth teams.
Aledade, a public benefit corporation, empowers independent primary care. Founded in 2014, they've become the largest network of independent primary care in the country, helping practices deliver better care and thrive in value-based care with a collaborative, inclusive, and remote-first culture.
Lead, hire, and develop a high-performing global Customer Engineering & Support (CES) Operations team.
Design and implement learning programs to ensure technical proficiency, AI adoption, industry knowledge, and professional development.
Manage technical documentation, knowledge programs, and internal/external content to improve support efficiency and self-service capabilities.
Jobgether is a platform connecting job seekers with employers through an AI-powered matching process. They aim to ensure applications are reviewed quickly and fairly, identifying top candidates for hiring companies.
Own the strategic direction of Tailwind shared services operations.
Prioritize automation across all areas of operations to reduce manual work and increase efficiency.
Build systems that give Partner Success real-time insights, predictive alerts, and automated recommendations to improve partner outcomes.
Extenteam is a staffing and proptech company that helps short-term rental operators. They grew to a team of 430 people and more than $10MM ARR, focusing on AI and automation in the short-term rental industry.
Design and scale the sales operating model for predictable revenue growth.
Build processes, align performance, and standardize metrics within the revenue organization.
Partner with cross-functional teams to ensure systems support accurate forecasting.
Eleos Health aims to deliver effective behavioral care through data, measurement, and personalization. They are a startup with a team of amazing people with a shared vision.
Oversee field team training and data quality processes.
Support the process of insights generation, and conduct data analysis projects.
Enveritas is dedicated to alleviating poverty and making the world a better place. They embrace diversity and encourage qualified candidates from all backgrounds to apply.