Build and own Moxie's entire customer support organization end-to-end, including AI-powered self-service and a new frontline team.
Design the escalation lattice and own Tier 2 SLA accountability across cross-functional teams.
Set the multi-year vision for a support org that is competitive with peers, focusing on metrics like CSAT, deflection rate, and response time.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. They have grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Offer the client technical direction by applying industry experience and best practices.
Work with the team to ensure high customer satisfaction through on-time, in-budget, and in-scope delivery of managed services.
Report to upper management on client issue status and progress.
Harbor is a preeminent provider of expert services across strategy, legal technology, operations, and intelligence. With a globally integrated team of 900+ strategists, technologists, and specialists, the company is anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect.
Lead the Support Engineering function to bridge technical issues between frontline Support and Engineering.
Define the vision, operating model, and standards for escalation, triage, and cross-team collaboration.
Drive improvements in supportability, product quality, and tooling through data and recurring patterns.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Lead and develop the Enterprise Support team, owning service delivery and driving operational excellence for a strategic client.
Oversee technical engagement, governance, and risk management, ensuring platform stability and long-term client trust.
Drive AI and automation adoption to improve support efficiency and scalability, while collaborating with cross-functional teams.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They are a partner company that manages applications and next steps for this role, offering an inclusive and collaborative working environment.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service that drives retention and expansion.
Design and execute account-specific learning programs tailored to workflows and role requirements.
Produce monthly and quarterly learning analytics reports and capture client feedback to inform product improvements.
Syllo is a software company in the legal space that offers an AI-powered litigation workspace for lawyers. They are a lean, fast-moving, multi-disciplinary team led by exceptional lawyers and engineers who value accountability and respect.
Own the CRM infrastructure, including HubSpot configuration, workflows, and pipeline stages.
Deliver accurate revenue forecasts and build reporting for leadership and the board.
Run commission tracking, sales tool stack optimization, and support strategic planning.
Syllo defines the Litigation AI category, providing a unified platform for legal teams to manage the litigation lifecycle end-to-end. Founded in 2019 by litigators and engineers, the company supports Fortune 500 and AmLaw 200 firms and has doubled its team in six months, backed by top-tier VCs.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Oversee multiple remote teams of case managers driving pre-litigation personal injury cases through critical early stages.
Lead through team leads, setting direction, developing managers, and ensuring high standards across a distributed team.
Leverage AI tools to handle cases with precision, urgency, and care while fostering a culture of excellence and collaboration.
EvenUp empowers personal injury lawyers and victims to secure faster settlements and better outcomes using technology and AI. Backed by top VCs including Bessemer, Bain Capital Ventures, SignalFire, and Lightspeed, EvenUp is one of the fastest-growing vertical SaaS companies.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Serve as first point of contact for technology issues from attorneys and clients, troubleshooting platform and access problems.
Own incoming client matters by assessing legal nature, scoping work, and routing to appropriate attorneys or handling independently.
Maintain accurate tracking of matter lifecycle, proactively follow up, and surface blockers to ensure timely resolution.
General Legal is an AI-native law firm delivering high-quality commercial contract work efficiently without billable hours. It operates like a startup with modern tooling, remote-friendly work, and meaningful ownership for its team.
Lead operational transformation for Global Support, driving AI-enabled workflows, analytics, and automation to scale customer operations.
Own support intelligence, escalation governance, and operational readiness, partnering with Product, Engineering, and CX teams.
Build future-state support operating model through telemetry, systems optimization, and cross-functional alignment.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. As a global leader in critical communications, it fosters a culture focused on protecting people and communities during critical moments.
Own the full enterprise cycle from qualified opportunity through signed contract.
Sell to legal leadership by building relationships and economic cases with GC, CLO, and CFO.
Drive expansion by staying close to accounts and surfacing expansion signals.
Syllo is defining the Litigation AI category with a unified platform for managing the litigation lifecycle. Founded by litigators and engineers, the company serves Fortune 500 and AmLaw 200 firms and has doubled its team in the last six months.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.
Provide white-glove support to partners and attorneys, managing complex diaries, inboxes, and client-facing paperwork.
Handle document formatting, versioning, time capture, billing literacy, and travel coordination across multiple time zones.
Use AI and technology to streamline processes, reach for AI first, and work within a global Legal Operations function.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. They are a remote-first, global team that values collaboration and innovation.
Own stewardship of the highest-risk, highest-impact domain areas, keeping them clean, tested, and maintainable.
Build measurement systems to identify risks and prioritize root cause over volume.
Lead your team's first-line triage of engineering support tickets and push AI adoption as the default.
Loop builds a connected commerce operations suite for order tracking, returns, and fraud prevention. Over 5,000 brands trust Loop, and the company culture balances high empathy with high standards.
Develop and execute differentiated go-to-market strategies for key customer segments including law firms and corporate legal departments.
Own product messaging, positioning, and competitive intelligence for NetDocuments' product portfolio.
Lead and mentor a team of product marketers, driving sales enablement and market research.
NetDocuments is the trusted intelligent document management platform for legal professionals, helping organizations work smarter and collaborate more effectively. The company has been recognized as a top workplace multiple times, fostering a collaborative, inclusive, and high-performing culture.