Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
Work cross-functionally with a dedicated Account Management team to ensure end-to-end client ownership and accountability.
Use data to develop strategic account plans, conduct monthly claims reviews, and present quarterly progress reports.
Present strategic renewal proposals, negotiate rates, and ensure smooth transitions from sales to implementation.
Gravie creates health benefits that actually benefit small and midsize businesses and their employees. The company is well-capitalized with a non-hierarchical, high-performance culture focused on consumer-centric solutions.
Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.
Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.
Build trusted relationships with clients and internal teams as the go-to person for strategic thinking.
Own a portfolio of 3-4 enterprise U.S. clients end-to-end, from strategy to delivery and renewals.
Navigate complex corporate structures, manage multiple stakeholders, and scope new work alongside the delivery team.
Phiture is a mobile growth consultancy that helps leading apps like Adobe, Headspace, and LEGO® grow. We are a global team of experts setting the standard for digital growth, with a focus on collaboration and innovation.
Serve as the day-to-day point of contact for clients, building trust and proactive relationships.
Manage high-volume social media content workflows across two fast-moving accounts simultaneously.
Translate client briefs and feedback clearly for internal creative, copy, and design teams.
P10 is a content studio that supports fast-moving, project-based social media clients with a focus on pharmaceutical marketing. The company is a remote-only team of diverse seasoned professionals driven by passion and purpose.
Drive awareness and understanding of promoted products among healthcare professionals.
Develop and maintain strong partnerships with key thought leaders and customers.
Analyze business data and implement strategic plans to optimize growth.
Mirum Pharmaceuticals is a biopharmaceutical company focused on developing treatments for rare diseases. The company fosters a collaborative, creative, and values-driven culture with a patient-centric approach.
Serve as primary point of contact for sub-advised provider partners, managing day-to-day relationships and overseeing client initiatives.
Drive delivery of services and service enhancements for existing sponsor and provider relationships.
Lead provider service reviews and facilitate annual due diligence of processes and service offerings.
Edelman Financial Engines provides personal financial planning and investment advice to help people achieve financial confidence. They support over 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets, with a culture grounded in CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Own and manage relationships with Channel Partners, driving renewals, expansions, and new business through proactive partner-led growth.
Act as a trusted advisor, aligning solutions to partner business models and end-customer needs while orchestrating end-to-end opportunities.
Maintain accurate pipeline data in Salesforce and uphold strong operational discipline in a fully remote environment.
Patch My PC improves lives by automating third-party updates for IT teams, growing from a free tool to an enterprise solution for Microsoft ConfigMgr, Intune, and WSUS. The fully remote crew of 150 supports over 10,000 customers and 30 million devices, fostering a culture rooted in core values and GIF-loving humans.
Build recruitment marketing and employer branding strategies aligned to client business goals.
Leverage AI tools and emerging technologies to enhance strategic recommendations and workflow efficiency.
Serve as a primary day-to-day strategic advisor for assigned clients, anticipating needs and driving account growth.
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since 2000, the company has grown remarkably with a dynamic team focused on utilizing the internet for a healthier world.