Remote Customer service Jobs · Europe

• Build and nurture relationships with key customer stakeholders.
• Offer technical guidance and best practices for Zscaler solutions.
• Work proactively to identify adoption insights and develop risk mitigation plans.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform.

• Engaging with professionals interested in growth programs.
• Managing communication and follow-up using digital tools.
• Following structured systems and step-by-step processes.

Brightside Collective partners with an established global organization in the field of professional and personal growth. They operate in over 100 countries and are focused on helping individuals develop clarity, direction, and professional capability through structured online programs and live events.

• Ensure smooth daily operation via telephone and email support.
• Support drivers and passengers, resolving their questions and concerns.
• Focus on customer satisfaction and timely issue resolution.

Via is using technology to transform transportation around the world, aiming to change daily commutes and reduce environmental impact. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks.

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Log, categorise, and manage customer interactions using internal systems.
• Investigate and replicate reported issues, documenting findings clearly.

Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. They are trusted by 300+ million people in 100+ countries for their industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

• Manage a portfolio of mid-tier clients across the full customer lifecycle.
• Lead implementation coordination, and ensure long-term client success through strategic engagement and program reviews.
• Proactively identify opportunities for improvement and expansion.

Granicus is dedicated to building and maintaining technology that transforms the Govtech industry by connecting governments and constituents. With 5,500 federal, state, and local government agencies served, they empower stronger relationships between government and residents across multiple countries, fostering meaningful change for communities globally.

• Own developer interactions across support channels, delivering fast, clear, and high-quality responses.
• Operate and evolve automated account review workflows, applying judgement on edge cases.
• Diagnose issues end-to-end, reproduce bugs, and route effectively (docs, fixes, or escalation).

Polar is building the next standard for applied AI startups, offering a billing platform designed for the speed of iteration that combines billing and analytics in one platform to offer customer- and feature unit economics in real-time. They are a small, talented and engineering-led team across Europe.

• Designs, builds, and delivers products and third-party solutions to customers.
• Provides integration, consulting, training, and post-sales professional services.
• Interacts with the product organization to discuss new features required by customers.

Scality addresses data storage challenges for organizations, focusing on growth, security, performance, and cost. They provide S3 object storage solutions, emphasizing cyber resilience and limitless scalability, and are recognized as a leader by Gartner.

• Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
• Resolve customer inquiries with speed and accuracy
• Analyze trends in our AI support escalations to optimize deflection and improve automated responses

Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence and they are determined to change the world.

• Serve as primary contact, building trusted relationships with IT security teams and CISOs.
• Track onboarding, identify underutilized features, and offer guidance.
• Collect feedback for Product Management to inform product roadmap.

Syteca Inc. delivers a cybersecurity platform dedicated to inside perimeter security with advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions. They have grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent.