Remote Customer service Jobs • Europe

The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.

Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.

You will manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor.

As a Support Engineer II at QuickNode, you will answer support requests from potential customers, set up local proxies to debug Web3 requests, and provide resolutions to customers quickly. Troubleshooting core issues customers are having with the use of custom software and off-the-shelf tooling is crucial to this role. Collaboration and communication is expected to achieve high-quality customer experience.

The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.

In this role, you will provide customer support to riders and the entire urban community, putting yourself in their shoes and working with them to problem solve and fix customer issues. You will also be the voice of Lime on Lime’s social media channels interacting and problem solving with customers. If you have a passion for providing exceptional customer service and are a collaborator by nature that is results oriented, this is the role for you.

Granicus is seeking a Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a committed client navigator you will be guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization.

Provide top-notch support to Wellhub users and gym partners in Spain and Germany by answering questions and managing handover requests, demonstrating a commitment to delivering excellent service. Categorize each interaction with customers to understand what improvements should be made or changed in the process to consistently achieve service excellence. You will be managing customer communications and replying to requests by email and chat.

Join Cytora as a Service Analyst and play a key role in ensuring exceptional service delivery to our enterprise customers. You'll be the operational heartbeat of our platform—managing live service environments, solving complex support challenges, and driving continuous improvements across product and process. Own the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.

As a Membership Services Executive, you will provide world-class customer care via email, phone, and live chat, answering member inquiries, resolving issues, and collaborating with cross-functional teams to ensure a seamless customer experience. This is a remote role that requires someone with excellent communication skills, the ability to multitask, and a passion for solving problems.