You will be on the front lines supporting Persona’s customers at each stage of their engagement and making sure they have a world-class customer experience. Your day-to-day will include onboarding new customers, triaging and resolving customer issues, answering complex product-related questions, making product recommendations, troubleshooting, escalating technical issues, directing customers to relevant documentation, contributing to documentation, and implementing processes to improve efficiency of support.

Support our community and enterprise customers, do cross-team work, self improvement, and work on projects and initiatives, with a focus on delivering solutions that prioritize customer satisfaction and success.

As a Customer Success Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector, bridging the gap between our customers and our AI and Product teams and helping doctors and nurses integrate AI into their daily workflows. Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and opportunities emerge.

The Customer Success team is the first line of contact for merchant customers. As the Customer Success Manager (CSM), oversee a team of Customer Success Specialists, who are product experts and problem solvers, and train customers on how to set up workflows in the product, and help users troubleshoot issues. Inform product development by proactively contributing insights from customer interactions.

As a Named Support Representative, you will work closely with our customers, build relationships with them, and help them achieve their technical goals and overcome technical challenges. You will partner closely with our Customer Success and Technical Support teams and work internally with Engineering to ensure your customers' technical needs are fully taken care of.

Work with customers experiencing financial difficulty and struggling to make their contractual payments. Interact with customers to understand their circumstances to ensure we can offer a solution which is both affordable and sustainable and meets their individual needs.

Handle customer interactions and inquiries, ensuring a smooth customer experience. You will provide assistance across different service areas, process transactions, and help maintain a high level of customer satisfaction. The associate will respond to calls, emails, and chats, while also identifying improvements to processes and customer service delivery.

As a Technical Account Manager, you will provide personalized support and mentorship to enterprise customers, building high-value relationships by understanding their IT infrastructures, internal processes, and business needs. You will ensure customers have access to solutions that enable their technical environments to run efficiently, working closely with internal teams and advocating on their behalf.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries as the first point of contact for customers seeking assistance involving providing prompt and effective solutions, ensuring customer satisfaction, and laying the groundwork for a positive support experience during European business hours.

We are looking for a motivated support person in part-time/full-time employment to assist our users with all questions about Steuerbot. You support our users when they get stuck. You help us with process optimization and like to contribute your own ideas. You actively shape our support and take it to the next level. You test the app from a user's perspective.