Remote Customer service Jobs • Europe

The Customer Success Manager role is key for IDG, requiring a dynamic, customer-centric leader. You will work with clients to drive strategic engagement and value, build strong relationships, understand their needs, and ensure their success. Your relationships drive satisfaction, retention, and growth.

You will resolve Tier 1 and Tier 2 technical issues, contribute to internal knowledge sharing, and work cross-functionally to represent the voice of the customer. Your customer service skills will shine as you work with customers to reach exceptional outcomes and provide an uncommonly delightful customer experience.

We are looking for a Customer Support Manager to play a critical role in supporting our customers via chat and email. The ideal candidate will use both empathy and technical skills to understand and address customer issues. In this role you will develop a deep understanding of our systems and the ability to confirm issues and route them to the appropriate resource for resolution.

Be a trusted consultant to Samsara's strategic customers, ensure that they increase the safety, efficiency, and sustainability of their operations with their IoT platform. Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. Develop and run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users.

Looking for a Customer Service Representative to join our team. You’ll be the first point of contact for our guests and play a key role in ensuring they have a smooth and memorable experience. Provide timely and professional customer support via email, phone, and chat. Respond to reservation inquiries, changes, and general questions and coordinate with our operations and tour guides to ensure guests are well cared for.

This role owns the vision, strategy, and execution of our Hacker Success functions - driving meaningful engagement with our ethical hacker community and monitoring their success, support and advocacy both on and off-platform. You’ll lead a team responsible for our top-tier hackers' success, performance, and experience across the platform.

As a Customer Support Agent at Taxfix, you are the first point of contact for our users, providing empathetic and knowledgeable support. You'll be the voice of Taxfix for users navigating their tax return journey with the help of our Expert Service; you'll provide support that ensures a smooth, trustworthy experience, also help us continuously improve the Taxfix app.

Provide technical support for users of pdfFiller, assisting with product-related issues through chat and ticketing systems, and occasionally conducting one-on-one Zoom calls when needed. Responsibilities include responding to support requests, identifying opportunities to boost customer satisfaction, maintaining internal QC standards, proactively identifying recurring issues, and updating customer accounts.

You will be a part of our frontline support team as a Technical Support Specialist, responding to customer requests for technical assistance over the phone and via email. Your work will be fast-paced, independent and collaborative, working together with other support representatives to serve our customers helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely.

As a Customer Experience Specialist, you will be the first point of contact for customers and empower them to achieve their goals by providing support, advice, and solutions to start, manage, and scale their businesses. You'll offer support by answering inquiries via email, chat, phone, and video calls; suggest personalized improvements; process customer complaints; and collaborate with teams to improve the customer experience.