Manage and tag all inbound community messages in Sprout to ensure organized, accurate queues across CX, Community, and Influencer streams.
Respond to CX and social inquiries with timely, thoughtful, and on-brand communication.
Bring the Grüns voice to every interaction — balancing empathy, humor, and brand safety.
Grüns believes that foundational nutrition should be simple and convenient for everyone. They are dedicated to bringing comprehensive and real nutrition through their gummies, formulated from 60 nutrient-dense and whole-food ingredients. Everyone at Grüns works hard, but they believe in wellness and balance too.
Guides Teams and Business customers through best practices and demonstrates an understanding of their needs.
Acts as the customer champion and advocate, helping increase awareness of customer needs and priorities.
Supports customers in seeing the value of their investment with 1Password, and driving towards their adoption goals.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. It is one of the most loved brands in cybersecurity, taking a human-centric approach.
Develop and implement strategies for customer contact functions.
Monitor and analyze performance metrics across all customer contact functions.
Partner with other departments to develop a customer support strategy.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Develop and execute tailored onboarding plans to ensure customer success and long-term adoption.
Serve as a trusted advisor, helping customers improve operational efficiency and demonstrating clear ROI.
Drive customer retention, expansions, and net revenue growth through proactive engagement.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
Answer a high volume of inbound calls and chats from members, providers, and vendors.
Own the member's journey, including researching and resolving complex cases.
Explain all available benefits and help members understand their healthcare options.
Included Health delivers integrated virtual care and navigation. They break down barriers to provide high-quality care for every person, offering care guidance, advocacy, and access to personalized virtual and in-person care. They are an equal opportunity employer.
Serve as a strategic partner to clients, driving adoption and return on investment.
Manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products.
Evaluate client use of product suite, recommend best practices and configuration improvements.
Experian is a global data and technology company that powers opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.
Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
Trellis is rewriting the insurance experience from the inside out. They are the tech company behind Savvy, their licensed insurance agency bringing clarity and ease to insurance shopping. Trellis is a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region.
Communicate test status per protocol to respective customers, resend and/or request the resending of issued test results and Schedule requests for mobile phlebotomy.
Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples, results reports, and other relevant inquiries.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.