As a member of our Customer Experience Team, you will manage order intake, performing internal workflows to capture and process patient orders end-to-end, remotely engaging with patients and caregivers by doing outreach via phone, email, and other communication platforms, and interfacing with our healthcare partners.

Interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance while delivering a seamless customer experience across all channels. Field inbound calls and chats, own the digital-onboarding experience and help customers onboard, resolve issues and communicate status.

As a Customer Support Specialist, you’ll be an advocate for Aircall's customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. This role involves working closely with the global support team to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction.

The Customer Service Representative needs to be a dedicated, detail-oriented, and outgoing individual. As a key point of contact for medical professionals, you will be responsible for managing interactions with doctors, handling contract processes via DocuSign, and ensuring a professional yet friendly experience for our clients.

Bullseye Strategy is seeking a Customer Service Representative to resolve customer concerns, answer questions, provide product information, take orders, and process returns, providing exceptional customer service and collaborating with the sales team.

Onboarding Specialists ensure new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage; delivering an exceptional customer experience is key. Strong communication, organization, and interpersonal skills are essential, as is verbal and written fluency in Spanish.

As a Training and Support Consultant, you will deliver customer support and provide effective instructor-led training to clients. You will handle incoming calls, support requests, and conduct online training sessions, ensuring customer satisfaction and maximizing the value they derive from our offerings.

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions by managing multiple incoming streams of support request and working internally across multiple departments to ensure the delivery of a world class customer experience.

As a Customer Success Manager (CSM) you will manage the full customer lifecycle for a SaaS product in the SMB and Mid-Market space. In collaboration with the Director of Customer Operations, Customer Success Team, and Sales Team to build a world class full cycle success experience. Onboard new clients and guide them, conduct regular check-ins, create and deliver reports, and identify upselling opportunities.

Provide world-class customer service within a global contact center environment, striving for first contact resolution and an elite customer experience. Assist consumers with orders, website access, and product features, educating them on TransUnion products and credit industry concepts. Troubleshoot service interruptions, retain subscribers, and accurately capture details.