Lead global customer operations strategy, standards, and performance across the US, UK, and India using a follow-the-sun model.
Use data, customer feedback, and operational insights to identify opportunities and drive measurable improvements in service delivery.
Partner with Sales, Marketing, Publishing, and Customer Experience to enhance processes and the end-to-end customer journey.
The company provides education-focused products and services, supporting educators, institutions, and learning communities globally. It is a global organization with a culture centered on collaboration, continuous improvement, diversity, and employee development.
Manage multiple customer onboarding journeys from point of sale to training handover.
Lead onboarding consultations, build relationships, and act as the primary contact for schools.
Collaborate with internal teams, maintain CRM records, and work towards KPIs for successful onboarding.
Renaissance is a global leader in education technology, providing assessments, practice and intervention solutions, and data analytics for schools. We support over 18 million students in over 100 countries and are committed to diversity, equity, and inclusion.
Track repairs, returns, and service questions from first contact through resolution.
Own the support queue across email, chat, and phone.
Maintain accurate client records in CRM.
Veta Virtual provides virtual customer care and support services for luxury brands. They are a mission-driven company with a supportive culture and a fully remote team.
Support customers in using the ABA platform to maximize their impact.
Ensure high customer satisfaction and retention through proactive engagement.
Collaborate with cross-functional teams to improve the product experience.
Hi Rasmus delivers behavioral therapy services to children with autism via an ABA platform. They value user feedback and collaborate with experts worldwide to develop effective systems.
Conduct 360° analyses with autonomy and empathy in appeal and fraud suspicion cases, deciding on account blocking or unblocking.
Investigate false eligibilities, illegal plan resale, impersonation, account takeover, and check-in validations.
Use CRM tools (Zendesk, Darwin) and data platforms (Metabase, spreadsheets) for detailed evidence analysis and operational insights.
Wellhub is a corporate wellness platform that connects employees worldwide to top partners in exercise, mindfulness, therapy, nutrition, and sleep. With offices in New York and teams across Europe, North America, and South America, they foster a culture of well-being, collaboration, and diverse perspectives.
Build deep expertise across Hatch's full suite and deliver fast, high-quality onboarding at scale.
Own a high-volume book of SMB accounts, helping customers activate quickly and see measurable revenue impact.
Help build the foundation of Hatch's scaled Customer Success motion during a pivotal stage of growth.
We are an AI-powered customer communication platform that helps businesses increase conversion and retention. Recently acquired by Yelp, we operate as a standalone product and are expanding to help thousands of businesses unlock revenue.
Provide on-site and on-demand education on reimbursement challenges and support services for physician offices.
Educate on benefit investigation, prior authorization, Medicare and Commercial coverage, and patient communication streams.
Collaborate with internal hub support and case managers to ensure customer needs are met and track activities in CRM.
McKesson is a Fortune 10 healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. It fosters a culture where employees can grow, make an impact, and thrive as they shape the future of health.
Own enterprise-level strategic engagements with Outreach's most strategic customers.
Define and scale TAM engagement models, frameworks, and best practices.
Influence long-term product direction and operational strategy as the voice of the customer.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises and fosters a diverse and inclusive culture with employee resource groups.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.