Looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.
Job listings
LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customersβ success on LeafLink through the adoption of our marketplace and financial service solutions. Weβre looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.
As a Lead Implementation Consultant, you will play a dual role β leading the end-to-end delivery of complex implementation projects for enterprise customers while also coaching and supporting a regional team of Implementation Consultants. Youβll provide technical and strategic guidance, serve as a trusted advisor to customers, and foster a high-performing, collaborative team culture.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. They will act as a trusted advisor to solve problems with clients and manage multiple customers while building relationships and proactively updating systems.
As a Customer Support Agent at Ben, youβll deliver world-class service to users, be the voice of the product, and support customers through technical and product-related challenges with empathy and efficiency. This role resolves complex customer issues in a fast-paced SaaS environment, requiring deep technical expertise and strong analytical skills.
This position is focused on expertly handling all of our customer support requests; admins and teachers have questions or run into technical issues, and youβll be there to help through email, chat or phone calls. Youβll collaborate with members of your team and colleagues across the company to ensure consistency, delightful, and helpful support is delivered to every user every day.
The Worker Operations team owns every part of the worker journey and looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. Shifts are assigned based on business needs and the shifts consists of 5 days within a 7 day cycle, with both Saturday AND Sunday availability required to support our peak times. Must be fluent in English, both written and spoken.
The Customer Service Specialist I is responsible for the management of all level 1 support calls (as applicable), emails, tickets, and chats by resolving customer issues, documenting them in the company CRM, and taking the appropriate follow up steps with the customerβs Account Manager. They will interact directly with customers via phone (as applicable), email, and chat to ensure 100% satisfaction with the product and service. Additionally, they will take on level II support tasks where applicable, including monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing related tasks.
Support largest and most complex customers in the EMEA region. Play a pivotal role in shaping our presence and approach in the region, setting the foundation for future success. Drive adoption, manage layered stakeholder relationships, and ensure long-term success with Spellbook.
Provide best in class customer support, follow outlined team workflows and learn basic troubleshooting, and address tech support and other customer concerns via email. This includes triaging as needed and being familiar with current/known issues. Aim to average 80+ cases per 8 hour day, test features in development via Beta channels, and provide feedback.